
Park Place Lexus Grapevine
Grapevine, TX
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Bad Customer Service Joe. The customer service manager at this location and their service team will never get my business ever again. Been with Lexus for years and I am ve Joe. The customer service manager at this location and their service team will never get my business ever again. Been with Lexus for years and I am very disappointed that their team treated me the way that they did. I highly recommend to find another Lexus location unless you're wearing a cute dress, You might get better service. More
Nailed It Ed Santos was a stone cold pro from beginning to end. Had gone away from Lexus for a short time and gladly came back with Ed’s help. Probably the mo Ed Santos was a stone cold pro from beginning to end. Had gone away from Lexus for a short time and gladly came back with Ed’s help. Probably the most seamless buying experience I have ever had. Great Job! More
Great buying experience with Brian Safianow Brian Safianow is very professional and patient, he guarded us smoothly through the whole process. He is very knowledgeable and gave us helpful sugges Brian Safianow is very professional and patient, he guarded us smoothly through the whole process. He is very knowledgeable and gave us helpful suggestions, with no pressure. We ended up trading in our car and driving home the new car, all done in one afternoon. He stayed late after working hour to finish the process, went through new car settings and features with us. Also, he is very good after sale, he always reply my emails very promptly for any question i have afterwards. We had a great experience with Brian. Highly recommend! More
We were treated with courtesy and respect throughout the process! We walked in knowing what we wanted and walked out with exactly that. Ned and everyone we talked to were awesome! process! We walked in knowing what we wanted and walked out with exactly that. Ned and everyone we talked to were awesome! More
Excellent services Park places provide one stop shop for all Lexus. I recently buy my RX350 from park places Lexus and the level of customer services is super!! Park places provide one stop shop for all Lexus. I recently buy my RX350 from park places Lexus and the level of customer services is super!! More
EZ was terrific! The overall experience was great and I LOVE my new car!!! The finance process was the quickest and easiest I have ever experienced. Handling the contract signing directly with the salesman LOVE my new car!!! The finance process was the quickest and easiest I have ever experienced. Handling the contract signing directly with the salesman was a nice touch...thank you EZ! More
This was my first time to step into a Lexus dealership. I was greeted as soon as I walked in and was helped immediately by Tori McNamara. Being new to the Lexus buying experience, Tori took her time explain was greeted as soon as I walked in and was helped immediately by Tori McNamara. Being new to the Lexus buying experience, Tori took her time explaining all the features of a Lexus. She also took time (and patience!) explaining to me the benefits of lease versus buy as I had not ever leased a car in the past. The overall Park Place Grapevine experience was fantastic! Everyone treated me like a friend and made me feel comfortable and relaxed about my first Lexus purchase. Thanks, Tori and thanks Park Place Grapevine! More
Terrific personable service. Derrick Nicholson was informative and patient. I haven’t shopped for a car in 12 years. I definitely made the correct choice. informative and patient. I haven’t shopped for a car in 12 years. I definitely made the correct choice. More