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Park Place Lexus Grapevine

Grapevine, TX

4.8
2,342 Reviews

901 E State Hwy 114

Grapevine, TX

76051

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Showing 2,342 reviews

November 21, 2019

Bad Customer Service Joe. The customer service manager at this location and their service team will never get my business ever again. Been with Lexus for years and I am ve More

by Nikkiclean06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Raymond Resch, Scott Lau, Robert Hinkle
Nov 22, 2019 -

Park Place Lexus Grapevine responded

Hi there! I'm sorry to hear that you had a negative experience with us that we fell short of expectations. I understand that our Service Director, Tom, has already reached out to hear your concerns and we are confident that if given the opportunity, we can earn your trust back. Again, my sincerest apologies and I hope you have a wonderful weekend.

November 19, 2019

Nailed It Ed Santos was a stone cold pro from beginning to end. Had gone away from Lexus for a short time and gladly came back with Ed’s help. Probably the mo More

by ESH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Santos
November 19, 2019

Great buying experience with Brian Safianow Brian Safianow is very professional and patient, he guarded us smoothly through the whole process. He is very knowledgeable and gave us helpful sugges More

by BettyZ
Recommend Dealer
Yes
Employees Worked With
Brian Safianow
November 16, 2019

We were treated with courtesy and respect throughout the process! We walked in knowing what we wanted and walked out with exactly that. Ned and everyone we talked to were awesome! More

by HappyMar
Recommend Dealer
Yes
Employees Worked With
Ned Fardeecey
November 09, 2019

Mike Moore is the best in sales. My third Lexus and my third time working with him to close the deal. Thanks for a great buying experience!! More

by sm
Recommend Dealer
Yes
Employees Worked With
Michael Moore
November 07, 2019

Excellent services Park places provide one stop shop for all Lexus. I recently buy my RX350 from park places Lexus and the level of customer services is super!! More

by JD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Afrouzi
November 02, 2019

EZ was terrific! The overall experience was great and I LOVE my new car!!! The finance process was the quickest and easiest I have ever experienced. Handling the contract signing directly with the salesman More

by Debbie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ezell Williamson
November 02, 2019

This was my first time to step into a Lexus dealership. I was greeted as soon as I walked in and was helped immediately by Tori McNamara. Being new to the Lexus buying experience, Tori took her time explain More

by TNobe
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tori McNamara
October 31, 2019

Good service, was fair, but the process still takes too long! Shane spoke in easy fair terms and did not try to hard sell us. Thank you. More

by Woody
Recommend Dealer
Yes
Employees Worked With
Shane Welter
October 29, 2019

Terrific personable service. Derrick Nicholson was informative and patient. I haven’t shopped for a car in 12 years. I definitely made the correct choice. More

by Nicholas18
Recommend Dealer
Yes
Employees Worked With
Derrick Nicholson
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