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Park Place Lexus Grapevine
Grapevine, TX
2,342 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,342 reviews
December 09, 2019
I couldn't have asked for a most amazing upmost experienced salesman! He was on top of everything in purchasing both of my Lexus's! I am a happy Lexus owner!! experienced salesman! He was on top of everything in purchasing both of my Lexus's! I am a happy Lexus owner!! More
by CYNTHIA
Employees Worked With
Hasan Qazi
December 09, 2019
Very pleasant experience. We want to thank you Brian for making our experience in purchasing a Lexus from Park Place a great one. You answered all of our questions and went abo We want to thank you Brian for making our experience in purchasing a Lexus from Park Place a great one. You answered all of our questions and went above and beyond to help us. You are a true professional and I wouldn’t hesitate to recommend you and Park Place Lexus for a great car buying experience. Thanks again and we’re loving our Lexus. More
by joedbaca
Employees Worked With
Raymond Resch, Brian Safianow
December 07, 2019
As they say, "to sit in the lap of luxury, pay for it". Problem is I'm an informed cheapskate My wife and I have always been impressed with Lexus quality and have owned Lexus for almost 30 years. Over t Problem is I'm an informed cheapskate My wife and I have always been impressed with Lexus quality and have owned Lexus for almost 30 years. Over time, Lexus has devolved into any other overpriced, overhyped name like Mercedes, Audi, and BMW. You overpay for a brand to impress your friends and family on social media. I don't mind paying for quality up front so I don't have to fork over a few grand for repairs later. Not the case here. $1200 to replace a radiator. Another $1200 to replace the water pump. Dafuq. I have the money. It was just the hard sell that sucked. Charles Offenbacher, Lexus Service Adviser, is a master purveyor of fear. Yes, I have coolant leaks, but telling me that my engine will fail soon if I don't make the repairs immediately was a nice little play to jack-up your commission, Charles. And when I refused, telling me that the tech saw the temp gage go hot after driving it around the block was an outright lie (because when I drove it for half an hour after, it was fine). Telling me that you won't put my car in the free car wash because you don't want my engine to fail while it was in there, nailed that xx coffin shut for me, Charles. Buddy, I came in and paid $372 for an oil change and you don't want to wash my car?! Based on a lie?! To get me to fork over $2200?! For a service that you would normally give to all other service customers for free?! Wow. I don't have more money than sense. I'm too old and tired to get mind-screwed like this. I thought it would have been nice to get back in the Lexus quality fold, but I'm taking my car back to my trusty neighborhood repair shop. Luxury, my xxx. More
by justaparadox
Employees Worked With
Charles Offenbacher
December 06, 2019
Great purchase Had a pleasure working with Sean! Made the experience great. We are very happy with our brand new NX 300. Worked with us, always he a great attitude. Had a pleasure working with Sean! Made the experience great. We are very happy with our brand new NX 300. Worked with us, always he a great attitude. Would do business with him again. More
by vinnietx
Employees Worked With
Sean Afrouzi
December 04, 2019
We found our dream car! My husband and I walked into a Lexus dealership, and came out with friends. Silas and Raymond helped us feel so comfortable the entire process, and to My husband and I walked into a Lexus dealership, and came out with friends. Silas and Raymond helped us feel so comfortable the entire process, and totally taken care of. We are so happy to be a part of the Park Place family! More
by mars.manzanares
Employees Worked With
Raymond Resch, Silas Tarus
December 02, 2019
Great Experience The dealership was awesome, and my salesperson was awesome. It was a seamless process and I did not have to leave my seat. Everything happened in the The dealership was awesome, and my salesperson was awesome. It was a seamless process and I did not have to leave my seat. Everything happened in the salesperson's office which made for a pleasant experience. The sales person was very knowledgeable, friendly and not overbearing. He did not act like he was trying to close a deal, he acted like he was interested in building a relationship. I will return to this dealership. More
by Cm
Employees Worked With
Brian Safianow
November 30, 2019
I experienced amazing service at Park Place. Staff is very friendly. I would like to give a special thanks to John Smith. He’s very knowledgeable and patience. I searched and went to many dealerships, bu very friendly. I would like to give a special thanks to John Smith. He’s very knowledgeable and patience. I searched and went to many dealerships, but once I talked to John he explained everything in full detail and was very helpful. Also his supervisor went above and beyond to assist and I was very pleased with my outcome. I highly recommend this location, and if you decide this location ask for John Smith, I guarantee he will take good care of you. Thanks you again John! More
by Shalunda Sims
Employees Worked With
John Smith
November 26, 2019
Back again for my daughter this time! Only place to buy Back again for my daughter this time! Only place to buy a car! Have been trading here over 30 years! Can’t beat the service dept! Back again for my daughter this time! Only place to buy a car! Have been trading here over 30 years! Can’t beat the service dept! More
by Dday
Employees Worked With
Blake Horn, John Hosler, Nathan Henry
November 26, 2019
Purchase of new vehicle Park Place continues again with great customer service when purchasing and always in service. We had the greatest sales representative Sean Afrouzi. Park Place continues again with great customer service when purchasing and always in service. We had the greatest sales representative Sean Afrouzi. Sean was knowledgeable and very patient with our questions and was so kind and personable he made the buying experience seamless I would give him five stars. More
by ALVIE.STEGALL
Employees Worked With
Sean Afrouzi
November 23, 2019
Kevin Sherrod was great. He was patient with my novice questions and knowledgeable with my husband’s highly technical questions. I highly recommend Park Place, Kevin Sherrod in Sales and Blake in Service. questions and knowledgeable with my husband’s highly technical questions. I highly recommend Park Place, Kevin Sherrod in Sales and Blake in Service. More
by DB
Employees Worked With
Kevin Sherrod
