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Park Place Lexus Grapevine

Grapevine, TX

4.8
2,342 Reviews

901 E State Hwy 114

Grapevine, TX

76051

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Showing 2,342 reviews

December 20, 2019

I saw looking for a certain suv used with low milage I I was looking for a certain SUV used with low milage I found it an Ron was very helpful. As I had not bought a car since 1970 myself. More

by Saundra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Herring
December 19, 2019

Rob Herring was an excellent sales rep. but going thru the management process of arriving at a price was an atrocity. I have never experienced this in my 20 plus years of buying Lexus vehicles. More

by Tom
Recommend Dealer
No
Employees Worked With
Rob Herring
Jan 23, 2020 -

Park Place Lexus Grapevine responded

Hi, Tom! Thank you for sharing your feedback on both Rob and the overall process. While I am happy to hear that Rob was extremely helpful, I am sorry to see that the experience fell short with pricing discussions. If you have a spare moment, would you be open to sharing a bit more detail on what exactly you experienced with the management process to social@parkplace.com? We'd love to be able to coach our team internally to improve moving forward. Thank you!

December 17, 2019

Great Had a great experience with this dealership, very friendly and helpful. Whole process was streamlined and did not have the usual creepy / circus car More

by andy.smith8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Cantu
December 16, 2019

RX350L-2020 Sean Afrouzi welcome us walk in and ask what we really look for. We don’t plan to buy the car that day, but his service and honestly make us bought 20 More

by TRISHADQ03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Afrouzi
December 14, 2019

Best car buying experience!!! Very professional, helpful and quick! We worked with Kevin in internet sales and he was so great to work with!! Highly recommend the dealership and Kevin! More

by christopherjanet
Recommend Dealer
Yes
Employees Worked With
Kevin Cleveland
December 13, 2019

I feel at home at Park Place Lexus Grapevine I have been a customer of Park Place for many years, going back to my first Lexus IS followed by another IS, a couple of ES's and now my 2020 RX. As More

by Steve Cirica
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hasan Qazi
December 12, 2019

One day wonder We live an hour and a half from Park Place Grapevine, but they had the color I wanted in inventory so we made an appointment and braved the rainy weat More

by pam.minich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Safianow, Charles Owen
December 10, 2019

Mike Moore made this a stress free and enjoyable car buying experience. He treated myself and my wife with dignity and respect and a very professional approach. More

by john.hiser
Recommend Dealer
Yes
Employees Worked With
Michael Moore, Scott Lau
December 10, 2019

Excellent. Very impressed Walter did an incredible job during the entire sales process, getting the vehicle ready and completely explaining all the features and functions. I am More

by bucster1170
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Onubogu
December 09, 2019

knowledgeable and upfront I like how brian took the time and it took 4 hours, to go over every little detail about the vehicle to make sure this was the vehicle she want. If an More

by thatguy2506
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Henry, Brian Safianow
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