Park Place Lexus Grapevine

Mark was great to work with. You all had exactly what we were looking for at a great price. He took me for a test drive and was knowledgable abouth the car. I woul d come back! were looking for at a great price. He took me for a test drive and was knowledgable abouth the car. I woul d come back! More

Molly was very friendly and seemed to be trustworthy. After purchasing our 2008 Lexus IS250 and washing of the vehicle, we, along with Molly, noticed a dent and scratches on the left side of the car. Mol After purchasing our 2008 Lexus IS250 and washing of the vehicle, we, along with Molly, noticed a dent and scratches on the left side of the car. Molly said no problem we'll fix it when you come in to get your license plates. Well upon returning Molly had no recollection of the scratches. After getting my car washed the hood had been damaged. It has paint scrapes and is peeling badly. The dent was fixed and retouched. However; it does not match the rest of my car. I'm VERY disappointed with the dealership. They are refusing to fix the problem. Molly knew what condition the car was in before selling it to us. I feel cheated and screwed out of what could have been a very pleasant experience. My dream car has always, without a doubt, been a Lexus! I do love how it drives and all it has to offer. I wish we could have gotten a more honest sales rep. who truly believes in and stands by the Lexus motto. I have had such a horrible experience that I would like to return the car of my dreams and go elsewhere. Mrs. Harris After my previous interaction with the dealership, I was asked to bring the car in to be repaired. I do thank Molly Wee, Charles Owen, and Juan Puentes for assisting me in this matter. I am content with the service I received from them. I will purchase my next Lexus from this dealership. The problem was fixed in a timely manner and I was given a loaner for the time being. I sincerely thank Molly, Charles, and Juan for taking the time to assist me in this matter. Mrs. Harris More

Mr. Onubogu was helpful, knowledgeable and very courteous. Richie came to our home to deliver papers on the vehicle. Overall, Park Place Lexus - Grapevine provided a very positive, pleasant car-bu courteous. Richie came to our home to deliver papers on the vehicle. Overall, Park Place Lexus - Grapevine provided a very positive, pleasant car-buying experience! More

Becky alerted us to a Lexus June promotion by e-mail. When we went in to see her, she really took time to show us the features of the vehicle. She and the dealership also worked really hard to find the c When we went in to see her, she really took time to show us the features of the vehicle. She and the dealership also worked really hard to find the color combination we wanted, which was not available locally. They were very competitive on price as well. Overall, an excellent experience. More

Casey and the team consistently have given great service and great follow-up on any issue that I may have. They have made the car buying process very simple. and great follow-up on any issue that I may have. They have made the car buying process very simple. More

MY WIFE AND I WALKED IN AND MEET HASAN QAZI. HE EXPLAINED MY WIFE AND I WALKED IN AND MEET HASAN QAZI. HE EXPLAINED THE DIFFERENCE BETWEEN A LS460 AND A LS460L. HE'S A VERY GOOD TEACHER. THE GRAPEVINE STORE MY WIFE AND I WALKED IN AND MEET HASAN QAZI. HE EXPLAINED THE DIFFERENCE BETWEEN A LS460 AND A LS460L. HE'S A VERY GOOD TEACHER. THE GRAPEVINE STORE WAS SOLD OUT OF 2007 LS460L'S, HASAN CALLED THE OTHER STORE AND THEY HAD TWO, HE TOOK THE TIME TO TAKE US OVER THE OTHER STORE AND HE STAYED WITH US TILL ABOUT 9 PM SHOWING AND HELPING US INPUT INFORMATION INTO THE CAR. ANOTHER THING WAS THE CPO WARRANTY, WE HAD NO IDEA WHAT IT MEANT, HE EXPLAINED IT TO US AND WE LIKED THE WARRANTY, COMBINED WITH THE 1.9% FINANCING WE LEFT WITH WITH A CPO 2007 LS460L HAPPY HAPPY JOY JOY. HASAN LIVED IN NEW YORK AND I WAS RAISED IN NEW YORK SO WE HIT IT OFF. IF HE CAN SELL TO ME, HE CAN SELL TO ANYONE. THANKS HASIN EUGENE S PODSZEBKA More

Great customer service better than Sewell dealership, lower price than Sewell, no pressured sales pitch. sale person act like they want too sell a car and not act like you have to pay a big markup. I wou lower price than Sewell, no pressured sales pitch. sale person act like they want too sell a car and not act like you have to pay a big markup. I would buy from Park Place Lexus in Grapevine, Texas again. More

Ned did not push, if he had, we would have walked. The price was fair, the trade in price was fair. Far superior negotiations over Lexus of Austin. Ned went much further and spent as much time on the deli price was fair, the trade in price was fair. Far superior negotiations over Lexus of Austin. Ned went much further and spent as much time on the delivery of the vehicle, explaining everything fully. More

My purchase experience was excellent and seamless. Both John and Matt were exemplary in providing details and new updates to the vehicle. I would recommend Park Place Lexus to all my business associates a John and Matt were exemplary in providing details and new updates to the vehicle. I would recommend Park Place Lexus to all my business associates and friends. More

This is the third RX350 we bought from Park Place Lexus Grapevine and from same Sales Consultant Mr Pat Goebel.We never felt Pat is pushing us to buy the car,he always helped us to understand about the pri Grapevine and from same Sales Consultant Mr Pat Goebel.We never felt Pat is pushing us to buy the car,he always helped us to understand about the pricing and monthly payment. They r so friendly and everytime we go there we feel special,we will continue with them. Thanks Pat Mahua and Joy More