Park Place Lexus Grapevine

My experience was very satisfying. I went in to the dealer not knowing what I wanted or if I even wanted to trade my car. Walter was very patient with me and helped me to narrow down my choices. The dealer not knowing what I wanted or if I even wanted to trade my car. Walter was very patient with me and helped me to narrow down my choices. The staff was able to give me a reasonable deal for my trade and keep my payments within my budget. More

I have bought five Lexus's over the last 10 years from Troy Griffin. He does an excellent job and is a real asset to Lexus! We will continue to buy our cars through Troy! Thanks, Bill Campbell Troy Griffin. He does an excellent job and is a real asset to Lexus! We will continue to buy our cars through Troy! Thanks, Bill Campbell More

From the moment we walked in Park Place Lexus in Grapevine we were immediatly greeted with friendly faces and helpful service. I was able to explore all the cars they had to offer and all the questi Grapevine we were immediatly greeted with friendly faces and helpful service. I was able to explore all the cars they had to offer and all the questions I had were answered. While I waited for my car to be finished we sat and talked about our families and other things going on in our life, Troy Griffin was the nicest man to chat with. I am absolutely happy with my car and the service I was given at Park Place Lexus in Grapevine. I will definitely visit them again when I am ready to purchase my next car. There is not one bad thing I would say about the experience I had in purchasing my car. Thanks again Troy and Park Place Lexus in Grapevine!!! More

My husband and I were impressed by Kevin's professionalism and extensive knowledge of the RX hybrid and GX, which we were originally interested in. He took his time to answer all our questions professionalism and extensive knowledge of the RX hybrid and GX, which we were originally interested in. He took his time to answer all our questions, advised us on the best choice of car in light of our family size and needs, and really made us comfortable with our ultimate purchase. We would highly recommend him to our family, friends and colleagues. More

We were greeted by Hasan in a prompt and professional manner. He asked a lot of questions in an effort to steer us toward a vehicle that we would be happy with and one that would meet our price guidelin manner. He asked a lot of questions in an effort to steer us toward a vehicle that we would be happy with and one that would meet our price guidelines. He was very knowledgable, friendly, and respectful. He took the time to make us feel welcome and did not rush us in any way. Everyone we met at Park Place impressed us. Once we had decided on a vehicle he insured the process was not drawn out and completed the paperwork and purchase process inh a very timely manner. Park Place gave us the most positive car buying experience we have encountered to date. We will definately came back the next time we are in the market for a new car. We will highly recommend Park Place, and Hasan, to all our friends and relatives. Thank you all so very much. More

The overall experience was excellent. Everything about Park Place Lexus, meaning the people, the building and the furnishings, is very professional and extremely well done. The experience of buying a car Park Place Lexus, meaning the people, the building and the furnishings, is very professional and extremely well done. The experience of buying a car at Park Place Lexus is a great reflection of the wonderful Lexus brand itself. More

Buying a car is usually a terrible experience, especially a used car. After going to 4 dealerships in Dallas, we headed out to Grapevine and were pleasantly surprised by the showroom and people involved. G a used car. After going to 4 dealerships in Dallas, we headed out to Grapevine and were pleasantly surprised by the showroom and people involved. Great job! Just wish you were in Dallas.... More

By far the best automobile purchase experience I have ever had. I can't wait to purchase my next automobile from your dealership. Robert Pearland, Texas ever had. I can't wait to purchase my next automobile from your dealership. Robert Pearland, Texas More

Mark was great to work with. You all had exactly what we were looking for at a great price. He took me for a test drive and was knowledgable abouth the car. I woul d come back! were looking for at a great price. He took me for a test drive and was knowledgable abouth the car. I woul d come back! More

Molly was very friendly and seemed to be trustworthy. After purchasing our 2008 Lexus IS250 and washing of the vehicle, we, along with Molly, noticed a dent and scratches on the left side of the car. Mol After purchasing our 2008 Lexus IS250 and washing of the vehicle, we, along with Molly, noticed a dent and scratches on the left side of the car. Molly said no problem we'll fix it when you come in to get your license plates. Well upon returning Molly had no recollection of the scratches. After getting my car washed the hood had been damaged. It has paint scrapes and is peeling badly. The dent was fixed and retouched. However; it does not match the rest of my car. I'm VERY disappointed with the dealership. They are refusing to fix the problem. Molly knew what condition the car was in before selling it to us. I feel cheated and screwed out of what could have been a very pleasant experience. My dream car has always, without a doubt, been a Lexus! I do love how it drives and all it has to offer. I wish we could have gotten a more honest sales rep. who truly believes in and stands by the Lexus motto. I have had such a horrible experience that I would like to return the car of my dreams and go elsewhere. Mrs. Harris After my previous interaction with the dealership, I was asked to bring the car in to be repaired. I do thank Molly Wee, Charles Owen, and Juan Puentes for assisting me in this matter. I am content with the service I received from them. I will purchase my next Lexus from this dealership. The problem was fixed in a timely manner and I was given a loaner for the time being. I sincerely thank Molly, Charles, and Juan for taking the time to assist me in this matter. Mrs. Harris More