Park Place Lexus Grapevine

Park Place Lexus has a customer for life. It is entirely about Service and Customer care. My salesperson is: Kevin Navid. There are not enough adjectives in the English language to describe how totally about Service and Customer care. My salesperson is: Kevin Navid. There are not enough adjectives in the English language to describe how totally awesome he is. My husband drove a 1995 Buick Rivera that he loved. It was time to replace this car and so the last few weeks we have been test driving cars. He has narrowed his choices down to the Nissan Altima or the Honda Accord. Although I would have loved to get him into a Lexus (which I drive and bought from Kevin) our budget wouldn't stretch to buy the dream car. So he test drove several styles and then I attempted to purchase the vehicle with help from my daughter, Navy LT. Our efforts were exhausting and both of us found the competition to be incompetent and often insulting. At the end of day on Friday, as we headed home from the third dealer of the day without a car, having put up with lies and distortions , I called Kevin: Talk about a knight to the rescue. I asked if he had anything on the lot that fit my criteria for price and style. He said I will call you back in ten minutes. He told me about three options. I said, I will be there in 10 minutes. When we arrived he had the gorgeous Honda Accord pulled up with the air on and cooling the car. We drove it home and my husband said the magic words: "Yes" and I called Kevin and said we are ready to purchase. Within an hour we were sitting in Troy's office and closing the deal. During this time Kevin took time with my daughter to talk about the Lexus brand and product, and now she is certain that her next vehicle will be bought from Kevin Navid. Did I mention that she lives in SAN DIEGO ? Never again will I stray from home. Park Place Lexus is the only place to shop. This transaction was smooth and easy. Thanks again for all the care , concern, consideration, respect, efficiency , in making the process a real pleasure. Sincerely, More

Becky Gustafsson was great to work with. She was very nice and enthusiastic. Becky was knowledgeable about my vehicle. Most importantly, she drove my new car direct to my drive way!! That's service! nice and enthusiastic. Becky was knowledgeable about my vehicle. Most importantly, she drove my new car direct to my drive way!! That's service! Thanks Becky - Cory More

Park Place staff are always friendly and professional. As a repeat customer I've seen consistently high customer service at every encounter. The service keeps us coming back - I can't imagine buying a car an a repeat customer I've seen consistently high customer service at every encounter. The service keeps us coming back - I can't imagine buying a car anywhere else. More

Hasan was outstanding. He was very helpful, professional and friendly. This is our second Lexus and we have high expectations - they were easily met and exceeded by Hasan. He was very flexible with us and n and friendly. This is our second Lexus and we have high expectations - they were easily met and exceeded by Hasan. He was very flexible with us and not at all pushy or aggressive, which we appreciated. Bridgett, the finance girl, was nice...but a very slow talker. Frustrating. After we told her we weren't interested in any product ad-ons, she proceeded to explain them all anyway. VERY annoying, to say the lest. If your policy is for them to discuss those no matter what the customer says they are interested in, I'd suggest revisiting that policy. After being in the dealership over two hours closing the deal, that was very frustrating when all we wanted was the keys so we could go eat dinner. Instead, over our objections, she told us about products we had expressed no desire in.She was nice and friendly, though. All in all a good experience. More

This is the third car I have bought from Kevin. We were attracted to Lexus because of their quality vehicles but Park Place gives an additional element of class to each visit. Kevin helped us test drive a attracted to Lexus because of their quality vehicles but Park Place gives an additional element of class to each visit. Kevin helped us test drive a GX and made arrangements for us to use it as our loaner car while our other vehicle was in the service department. Kevin also made arrangements for my wife to breast feed our son in a private area. There was no pressure to buy the vehicle but once we decided we wanted the GX, Kevin made the negotiating stress free. Kevin had done his research a's had I. So rather than starting a bidding war, Kevin presented us with a very fair deal that was slightly below the online quoted sales prices. Kevin explained in detail how he derived the trade in amount being offered again having done his research. I will be back in a few years to buy my new car from Kevin. Thank you for serving my family and I with care and class. More

very incredibly friendly customer service. they treat you with respect at every turn and even the finance department is friendly and fairly quick to process. no pressure on maintenance purchases, etc. you with respect at every turn and even the finance department is friendly and fairly quick to process. no pressure on maintenance purchases, etc. More

Buying vehicles is not a favorite pasttime of mine and was not our intention on our trip to Dallas, but John was not pushy and made the process rather enjoyable and easy. It is usually a time consuming pr was not our intention on our trip to Dallas, but John was not pushy and made the process rather enjoyable and easy. It is usually a time consuming process but he was able to do all the leg work after we found a vehicle that we really liked. We appreciate how special everyone made us feel. Thanks Park Place Lexus...we hope to see you on our next vehicle shopping adventure! More

I am glad to have bought my car from Ned at Park Place Lexus. The great customer service that he provided us with was outstanding. I have never been treated this well at a car dealership before. You get Lexus. The great customer service that he provided us with was outstanding. I have never been treated this well at a car dealership before. You get to the point where you dread buying a new car, but the expierence at Park Place was nothing to dread. I will gladly recommend this dealership to anyone that is looking to buy a new car. Ned, you guys were awesome ! Thanks again, Tomas Razo More

Vincent was never a pressure guy and really allowed us to sit back and make the best decision possible. Park Place was the first dealership we stopped at and after we hit a few higher pressure sales that im sit back and make the best decision possible. Park Place was the first dealership we stopped at and after we hit a few higher pressure sales that immediately turned the wife off from buying any of those cars simply because of the experience. After making the decision we wanted the Lexus and decided on a price point, I was in Saturday at 4 PM and driving home by 6 PM. Pleasant experience as could be. More

Very positive experience. First visit went well but they did not have the exact car I was looking for. No high pressure tactics used. Salesperson kept in contact and called when appropriate vehicle became a did not have the exact car I was looking for. No high pressure tactics used. Salesperson kept in contact and called when appropriate vehicle became available. All systems on vehicle were fully explained as well as certified car details. I would recommend this dealership and Kevin Navid. More