Park Place Lexus Grapevine

Park Place staff are always friendly and professional. As a repeat customer I've seen consistently high customer service at every encounter. The service keeps us coming back - I can't imagine buying a car an a repeat customer I've seen consistently high customer service at every encounter. The service keeps us coming back - I can't imagine buying a car anywhere else. More

Hasan was outstanding. He was very helpful, professional and friendly. This is our second Lexus and we have high expectations - they were easily met and exceeded by Hasan. He was very flexible with us and n and friendly. This is our second Lexus and we have high expectations - they were easily met and exceeded by Hasan. He was very flexible with us and not at all pushy or aggressive, which we appreciated. Bridgett, the finance girl, was nice...but a very slow talker. Frustrating. After we told her we weren't interested in any product ad-ons, she proceeded to explain them all anyway. VERY annoying, to say the lest. If your policy is for them to discuss those no matter what the customer says they are interested in, I'd suggest revisiting that policy. After being in the dealership over two hours closing the deal, that was very frustrating when all we wanted was the keys so we could go eat dinner. Instead, over our objections, she told us about products we had expressed no desire in.She was nice and friendly, though. All in all a good experience. More

This is the third car I have bought from Kevin. We were attracted to Lexus because of their quality vehicles but Park Place gives an additional element of class to each visit. Kevin helped us test drive a attracted to Lexus because of their quality vehicles but Park Place gives an additional element of class to each visit. Kevin helped us test drive a GX and made arrangements for us to use it as our loaner car while our other vehicle was in the service department. Kevin also made arrangements for my wife to breast feed our son in a private area. There was no pressure to buy the vehicle but once we decided we wanted the GX, Kevin made the negotiating stress free. Kevin had done his research a's had I. So rather than starting a bidding war, Kevin presented us with a very fair deal that was slightly below the online quoted sales prices. Kevin explained in detail how he derived the trade in amount being offered again having done his research. I will be back in a few years to buy my new car from Kevin. Thank you for serving my family and I with care and class. More

very incredibly friendly customer service. they treat you with respect at every turn and even the finance department is friendly and fairly quick to process. no pressure on maintenance purchases, etc. you with respect at every turn and even the finance department is friendly and fairly quick to process. no pressure on maintenance purchases, etc. More

Buying vehicles is not a favorite pasttime of mine and was not our intention on our trip to Dallas, but John was not pushy and made the process rather enjoyable and easy. It is usually a time consuming pr was not our intention on our trip to Dallas, but John was not pushy and made the process rather enjoyable and easy. It is usually a time consuming process but he was able to do all the leg work after we found a vehicle that we really liked. We appreciate how special everyone made us feel. Thanks Park Place Lexus...we hope to see you on our next vehicle shopping adventure! More

I am glad to have bought my car from Ned at Park Place Lexus. The great customer service that he provided us with was outstanding. I have never been treated this well at a car dealership before. You get Lexus. The great customer service that he provided us with was outstanding. I have never been treated this well at a car dealership before. You get to the point where you dread buying a new car, but the expierence at Park Place was nothing to dread. I will gladly recommend this dealership to anyone that is looking to buy a new car. Ned, you guys were awesome ! Thanks again, Tomas Razo More

Vincent was never a pressure guy and really allowed us to sit back and make the best decision possible. Park Place was the first dealership we stopped at and after we hit a few higher pressure sales that im sit back and make the best decision possible. Park Place was the first dealership we stopped at and after we hit a few higher pressure sales that immediately turned the wife off from buying any of those cars simply because of the experience. After making the decision we wanted the Lexus and decided on a price point, I was in Saturday at 4 PM and driving home by 6 PM. Pleasant experience as could be. More

Very positive experience. First visit went well but they did not have the exact car I was looking for. No high pressure tactics used. Salesperson kept in contact and called when appropriate vehicle became a did not have the exact car I was looking for. No high pressure tactics used. Salesperson kept in contact and called when appropriate vehicle became available. All systems on vehicle were fully explained as well as certified car details. I would recommend this dealership and Kevin Navid. More

My experience at Park Place Lexus Of Grapevine was a great, The sales person was very helpful and knowledgeable of the car i wanted to purchase. The customer service was outstanding , he listen to what great, The sales person was very helpful and knowledgeable of the car i wanted to purchase. The customer service was outstanding , he listen to what i had to say and what my need were and also understood the price that i was looking for , and did what he could to make it a success and he did help me accomplish to get the car that i wanted to get. More

Contacted Ed Stefanko as he sold us our first Lexus 6 years ago and had kept in touch with us ever since. Walked in after looking on line at the web site to see what was available. Met up with Ed and to years ago and had kept in touch with us ever since. Walked in after looking on line at the web site to see what was available. Met up with Ed and took the car for a drive, was as nice as expected. He had someone look at our trade in (RX300) and worked out some good numbers - Not a lot of hassle here, he gave a great price on the trade and we made the deal: Also when we moved over to finance we got a great rate. I would have to give Park Place Lexus and Ed an A+ for this experience. More