Park Place Lexus Grapevine

ALL THREE PERSONS WERE VERY PROFESSIONAL AND DOWN TO EARTH AT THE SAME TIME. I ENJOYED TALKING WITH ALL THREE AND I WILL DEFINITELY BE BACK IN A FEW YEARS TO DO BUSINESS AGAIN ESPECIALLY WITH MOLLY WEE, EARTH AT THE SAME TIME. I ENJOYED TALKING WITH ALL THREE AND I WILL DEFINITELY BE BACK IN A FEW YEARS TO DO BUSINESS AGAIN ESPECIALLY WITH MOLLY WEE, SHE WAS A BIG FACTOR WHY I BOUGHT THE SAME DAY I CAME IN TO THE AGENCY. DORIAN JIMENEZ WAS THERE WHEN I BOUGHT MY LAST LEXUS IN 2007. HE WAS ANOTHER BIG FACTOR WHY I BOUGHT THE SAME DAY. IT IS NICE TO SEE THE SAME PEOPLE YOU DID BUSINESS WITH YEARS BEFORE. IT BUILDS UP A TRUST AND CONFIDENCE AND THIS MAKES YOU FEEL THAT THIS IS WHERE YOU ARE SUPPOSE TO BUY AT AND NOT WITH SOMEONE YOU'VE NEVER SEEN BEFORE. TO PUT IT AS CONCISELY AS I CAN, "I BOUGHT MY LEXUS FROM PARK PLACE BECAUSE OF THE THREE SALES PERSONS THAT I MENTIONED ABOVE THAT ATTENDED TO ME AND NOT BECAUSE OF THE AGENCY ITSELF". AFTER ALL, IT IS THE PEOPLE THAT MAKE THE AGENCY, NOT THE AGENCY THAT MAKES THE PEOPLE. More

I have been using Park Place since 2002 when I bought my first Lexus. The sales and service staff are extremely well trained and friendly. I will most likely buy my next car at Park Place and recomend the first Lexus. The sales and service staff are extremely well trained and friendly. I will most likely buy my next car at Park Place and recomend the dealership to my friends. More

Price:always want a better price deal,and cannot easily accept that you got the best deal possible.This is the nature of the transaction Overall experience was one of having finalised the car lease in an accept that you got the best deal possible.This is the nature of the transaction Overall experience was one of having finalised the car lease in an atmosphere of courtesy,friendliness and willingness to assist/provide info. Have been associated with this dealership since Sep.2006,and have no regrets. More

I took my 2005 Lexus 330 in for service and John Schock called me to let me know that they might have a car that I might not be able to "live without". At my last service (5,000 miles ago) he and I had a c called me to let me know that they might have a car that I might not be able to "live without". At my last service (5,000 miles ago) he and I had a conversation to see if I was interested in puchasing a new car. I told him I was happy with my 330 and if I was going to get a new car it was going to need to be a red convertable and I wanted camel interior, not black, not ecru. He looked in the computer but there was nothing available that was in my price range. He has contacted me several times since then, he even called me on my birthday to sing happy birthday to me. I hope that doesn't sound silly because it made me feel very special on my special day. Here comes the next service visit for my 2005. I drop it off and go back to work. John calls me and leaves "the" message for me. When I finally go to pick up my 330 at 6 p.m., John has three cars lined up for me and what do you know? One is the Lexus SC430...Matador Red with Camel interior.....Oh my gosh! Althouh John had to leave because he had an opportunity to travel to see his son in a competition he left me in the capable hands of Ed Stefanko. Ed took his time with me and let me drive the cars. It really didn't take me long because I knew I had to have the SC, really the moment I saw it. I bought it that night and the next day Ed took the time to show me all the bells and whistles. I still can't believe this beautiful car is mine. Thank you so much. More

Most pleasant experience ever in a car dealership. Ever one was professional and courteous, and knew the product. Made the deal on the phone and from entering the dealership left with the car in just over one was professional and courteous, and knew the product. Made the deal on the phone and from entering the dealership left with the car in just over an hour. Absolutely outstanding! More

Kevin has been exceptional the moment we stepped into the dealership. Extremely Knowledgeable about the cars. He knew evrything about financing and Leasing and made our purchase a happy event. I will reco dealership. Extremely Knowledgeable about the cars. He knew evrything about financing and Leasing and made our purchase a happy event. I will recommend Kevin to all my friends and family. More

I found the service department very honest and did allot to help in every way possiable. Referred me to a very good sale person who help me purchase the finest car I think I have ever bought. Thanks, to help in every way possiable. Referred me to a very good sale person who help me purchase the finest car I think I have ever bought. Thanks, Ray Hooker More

I have wanted a Lexus for some time. We have friend that I have wanted a Lexus for some time. We have friend that have two RX350. My friend kept telling me that we needed to buy Lexus. Now I am so I have wanted a Lexus for some time. We have friend that have two RX350. My friend kept telling me that we needed to buy Lexus. Now I am so glad we did. I'm realy love it. More

Park Place Lexus has a customer for life. It is entirely about Service and Customer care. My salesperson is: Kevin Navid. There are not enough adjectives in the English language to describe how totally about Service and Customer care. My salesperson is: Kevin Navid. There are not enough adjectives in the English language to describe how totally awesome he is. My husband drove a 1995 Buick Rivera that he loved. It was time to replace this car and so the last few weeks we have been test driving cars. He has narrowed his choices down to the Nissan Altima or the Honda Accord. Although I would have loved to get him into a Lexus (which I drive and bought from Kevin) our budget wouldn't stretch to buy the dream car. So he test drove several styles and then I attempted to purchase the vehicle with help from my daughter, Navy LT. Our efforts were exhausting and both of us found the competition to be incompetent and often insulting. At the end of day on Friday, as we headed home from the third dealer of the day without a car, having put up with lies and distortions , I called Kevin: Talk about a knight to the rescue. I asked if he had anything on the lot that fit my criteria for price and style. He said I will call you back in ten minutes. He told me about three options. I said, I will be there in 10 minutes. When we arrived he had the gorgeous Honda Accord pulled up with the air on and cooling the car. We drove it home and my husband said the magic words: "Yes" and I called Kevin and said we are ready to purchase. Within an hour we were sitting in Troy's office and closing the deal. During this time Kevin took time with my daughter to talk about the Lexus brand and product, and now she is certain that her next vehicle will be bought from Kevin Navid. Did I mention that she lives in SAN DIEGO ? Never again will I stray from home. Park Place Lexus is the only place to shop. This transaction was smooth and easy. Thanks again for all the care , concern, consideration, respect, efficiency , in making the process a real pleasure. Sincerely, More

Becky Gustafsson was great to work with. She was very nice and enthusiastic. Becky was knowledgeable about my vehicle. Most importantly, she drove my new car direct to my drive way!! That's service! nice and enthusiastic. Becky was knowledgeable about my vehicle. Most importantly, she drove my new car direct to my drive way!! That's service! Thanks Becky - Cory More