Park Place Lexus Grapevine

I went to Park Place Lexus thinking I would want a used Lexus but ended up buying a bautiful new car. The salesman that helped me was Vincent Adams. He was friendly and very knowledgeable about Lexus. It w Lexus but ended up buying a bautiful new car. The salesman that helped me was Vincent Adams. He was friendly and very knowledgeable about Lexus. It was a pleasure to work with such a patient and respectful salesman. I never felt rushed or pushed into a decision. He was there to answer questions and make other options known to me. He even took time to show me how to program my Bluetooth for my Prius. Thanks, Vincent for such a wonderful experience. You are an asset to Park Place Lexus! More

This was my second purchase from Molly at Park Place Lexus. I have had an excellent experience both times! Molly makes me feel very welcome and I actually enjoy the experiencer of buying a car. She list Lexus. I have had an excellent experience both times! Molly makes me feel very welcome and I actually enjoy the experiencer of buying a car. She listens to my needs and does not put any pressure on me. She goes out of her way to make sure I have the car that is the best fit for me and my family. I trust that she has our best interest. I would recommend Park Place and Molly to all of my friends and family members. I don't think I could ever buy from a different dealership again after my wonderful experience! More

The salesman that I worked with, Reuben McPherson was super to work with. Will recommend your dealership. This is the second car I have purchased from your company. super to work with. Will recommend your dealership. This is the second car I have purchased from your company. More

Great experience!! Everyone was very friendly and professional. We would recommend this company to all our friends and family. Plan to buy our next vehicle from them. professional. We would recommend this company to all our friends and family. Plan to buy our next vehicle from them. More

Reuben McPherson and Matt Woolsey are amazing sales reps. I have purchased multiple cars from them and I have been very satisfied with their awesome customer service. I have other choices in cars and every t I have purchased multiple cars from them and I have been very satisfied with their awesome customer service. I have other choices in cars and every time I keep coming back to these guys. I trust them and that counts for a lot. I highly recommend these guys to anyone who wants to be treated like a queen when buying a car. More

I went in for service and left with a fantastic (very slightly pre-owned) car. The staff made me and my husband feel very comfortable. Ed's knowledge and eagerness to help me find a car that I will enjoy slightly pre-owned) car. The staff made me and my husband feel very comfortable. Ed's knowledge and eagerness to help me find a car that I will enjoy was extremely helpful. He has followed up after the sale to make sure that I'm happy with the car and to see if I have any questions yet. It feels more like an ongoing working relationship instead of just a one time sale. Austin was very honest with me about my service concerns on my previous Lexus. I appreciated his honesty and willingness to continue to look for a fix. As a whole, I think that the dealership's staff worked very well together. Very smooth, no-pressure process with knowledgeable, professional, friendly personnel. I'm glad that I got to purchase my car from you guys! More

The reason why I returned to Park Place was one reason: Becky! She is by far my favorite salesperson, anywhere. Becky goes above and beyond. She always has my best interest at heart. Even though, I am Becky! She is by far my favorite salesperson, anywhere. Becky goes above and beyond. She always has my best interest at heart. Even though, I am always in a hurry, she rushes, but is still thorough! I can't say enough about her! Becky is definitely an phenomenal asset to Park Place! More

Daryl was very helpful and informative without being pushy. The atmosphere of the dealership is relaxed and comfortable. I really appreciated that and would gladly refer my friends to Park Place. pushy. The atmosphere of the dealership is relaxed and comfortable. I really appreciated that and would gladly refer my friends to Park Place. More

This is the fourth Lexus I have owned and the third that I have purchased from Park Place Lexus of Grapevine. From before sale test drive to scheduled and unscheduled maintenance I have never had anything b I have purchased from Park Place Lexus of Grapevine. From before sale test drive to scheduled and unscheduled maintenance I have never had anything but great customer service from this dealership or Lexus. More

First of all I have never been a fan of the car buying experience.... Or at least until I am off the lot alone in the new vehicle! Being in sales or sales management my entire professional career it j experience.... Or at least until I am off the lot alone in the new vehicle! Being in sales or sales management my entire professional career it just has always been a rub with me the methods in which car dealers wear out their customers. Further, I am the type that knows what I want before I even get close to a dealership. The fact is my mind is already made up as to what I am going to purchase. All that said, I did my research and Park Place had the exact RX350 I wanted to purchase for my wife. I called John Ortler at Park Place, Grapevine and he was extremely professional and realized what kind of client he was dealing with quickly! I simply asked a few questions about the car and differences between the RX450h and RX350, after our brief conversation I decided on the 2012 RX350. I asked John to prepare the paperwork and I'd be there within the hour to execute transaction. I arrived at Park Place and met with John we went through final negotiations on RX350 cost, trade value and finance rate just about as fast as i have ever done. I happy to report, it was the most pleasant car buying experience i've ever had!!!! I know I was rushing John through his normal processes however, he handle with complete class and exceeded my expectations as a buyer. The next day the car was prepped with the additions requested and ready for my wife to take delivery before expected! After speaking to my wife she was very impressed as well with John's customer service and was truly ecstatic about her new RX350. I'd certainly recommend The Park Place family of dealerships to friends and family but, moreover John Ortler and the only guy to deal with! More