Park Place Lexus Grapevine

Very good experience. O'Neal made me a very good deal on the pre-owned RX350 and the 1996 Camry trade-in. Sewell Lexus Dallas couldn't match the entire deal. They beat the price of the RX350 but wouldn't m the pre-owned RX350 and the 1996 Camry trade-in. Sewell Lexus Dallas couldn't match the entire deal. They beat the price of the RX350 but wouldn't march the Camry trade-in. Mark agreed to have the rear bumper re-painted or I would have walked away. O'Neal and Mark agreed to have the deriver's seat leather refinished. I would have walked away if it wasn't repaired properly. As a recommendation, Lexus may want to re-look at their extended warranty pricing. I would have purchased it if it was more reasonable. Expecting me to pay $2942 for an extra 3 yrs and 25K miles is quite excessive. That's a $1,000 per extra year. More

Excellent experience! Hassan was an outstanding sales parson. He was able to locate the car we wanted. Also, the finance department was very accommodating! We will defer your dealer to family and friends parson. He was able to locate the car we wanted. Also, the finance department was very accommodating! We will defer your dealer to family and friends. Sincerely Juan calderon More

Easiest car I ever bought! We will be there for the next one! They gave me a good trade-in value, which sealed the deal. Their showroom and waiting area are the best I’ve ever seen. one! They gave me a good trade-in value, which sealed the deal. Their showroom and waiting area are the best I’ve ever seen. More

We have purchased three cars from park place due to the fact they treat us extremely well and take care of our needs beyond what we expect. We will continue buying from park place and using Molly Wee as a fact they treat us extremely well and take care of our needs beyond what we expect. We will continue buying from park place and using Molly Wee as a sales agent. She's great!!! More

Ming Yang was excellent and very friendly. Honestly, a better price was offered by a different dealer, but Ming's honesty and sincerity really won me over. His dedication and his true belief in the Lexus better price was offered by a different dealer, but Ming's honesty and sincerity really won me over. His dedication and his true belief in the Lexus product was convincing. He went above and beyond what was necessary and even after the purchase has still kept in touch to assure satisfaction. I went to Park Place Plano which is literally minutes away from home, but I continued my business in Grapevine with Ming because of him and his great service. I have nothing but positive things to say about Mr. Ming Yang. Thank you. More

I am one of the few people to have a less than pleasant experience. Hasan was a great salesperson and the buying experience was one of the best I have ever had. Even the finance person was great. However, experience. Hasan was a great salesperson and the buying experience was one of the best I have ever had. Even the finance person was great. However, the condition of this vehicle at delivery was unacceptable. I contacted Hasan the next day and brought the vehicle back for him to look at. There were many rocks chips in the hood and mirror and a large scratch in the front bumper which went all the way through the paint. Hasan arranged for me to bring the vehicle back for repair. I brought it back and was told to wait for it. It took two hours. When presented to me the hood looked like white out had been smeared on the hood and nothing had been done with the scratch on the bumper. I was told nothing could be done with the bumper. This was not a satisfactory solution for me so I contacted the body shop and service manager the next day. As of now my vehicle has been at the dealership for a week and a new bumper had to be installed. After getting higher management involved the situation has been resolved and the car was delivered in much better condition this afternoon. I am now a much happier customer. More

Overall experience was great. Terry Hough, my sales person, made the process extremely simple. Once the car was chosen (used the website to narrow selection, a website I would recommend anybody looking person, made the process extremely simple. Once the car was chosen (used the website to narrow selection, a website I would recommend anybody looking to help with search), the purchase process through signing the paperwork was quick and efficient. Shortest time spent at a dealership I've ever experienced in a dealership buying a car. I would highly recommend you see Terry if you're in the market for a vehicle - Park Place Grapevine exceeded expectations in every way...from the facility to the employees, I will return the next time we need another vehicle. Exceptional experience... More

Becky was fabulous! I would recommend her to everyone!In fact I have already sent my friend and financial advisor to her. The whole process was great! fact I have already sent my friend and financial advisor to her. The whole process was great! More

During a visit to another "high end" dealership, I was very turned off by the aloofness of the employees and the dismissive attitude of the sales staff. My visit to Park Place Lexus was dealership, I was very turned off by the aloofness of the employees and the dismissive attitude of the sales staff. My visit to Park Place Lexus was nothing like that. From the receptionists at the front desk to John Shock (my awesome sales guy), and everyone else we met, everyone was professional and friendly. The staff at Park Place obviously work hard to build a welcoming, comfortable environment for customers. They gave me a fair price for my trade in and a good price on my 2007 Mini Cooper. I would definately recommend them to frineds and family in the market for a car. It was fun to buy a car from Park Place Lexus! More

Ed was extremely responsive to my Internet questions on the vehicle. After the initial information was provided I had my wife test drive the vehicle. Once I received confirmation my wife was happy with t the vehicle. After the initial information was provided I had my wife test drive the vehicle. Once I received confirmation my wife was happy with the vehicle, Ed and I had a phone conversation and within1 hour we had an agreed upon price that was definitely fair. All of this happened while I was at work on lunch! Save a ton of time and removed the haggle back and forth that I despise at other dealerships. Later that evening Ed prepared the vehicle for our pick up. We were running late and had some final things to do with our trade in vehicle. Ed met us at the location where our trade was with the new vehicle and help us out with finalizing that action. Then drove us back to Lexus to complete the transaction. Not only did it saved time but we did not have to have extra vehicles to drop off multiple cars. Tremendous customer support. The icing on the cake was in the effort Ed displayed to stay after hours when the dealership closed and walked us through the vehicle options, demonstrating features and answering every question. At no time did he try to rush through the demonstration. At the end of the night we knew we had made the right decision to work with Ed and Lexus! More