Park Place Lexus Grapevine

I have been a customer with Park Place Lexus in Grapevine for 12 years and I can state, without any reservation, that this dealership does whatever it takes to make the customer happy. I have worked with bo for 12 years and I can state, without any reservation, that this dealership does whatever it takes to make the customer happy. I have worked with both your sales team as well as your service department and I have never been disappointed with anyone or anything in either department. I appreciate the personalized service I receive and I appreciate the genuine care that each employees shows to the customers. More

It was a very very nice dealership with friendly people and very nice atmosphere. The dealership had everything you would need and more, worth the visit. and very nice atmosphere. The dealership had everything you would need and more, worth the visit. More

I am extremely pleased with the service department;therefore, I wanted to purchase my car from your dealorship. Rod Moreno was my first Service Rep. that I bonded with and he has always bee department;therefore, I wanted to purchase my car from your dealorship. Rod Moreno was my first Service Rep. that I bonded with and he has always been awesome. I certainly understand why he was promoted! Terry Hough was wonderful to work with in the buying of my new car. I appreciated that he gave me a good deal up front and I didn't have to negotiate. He was also fair about my trade-in. He was courteous and professional and I have already recommended him to a policyholder of mine that might be interested in a car. My husband has always had his Lexus serviced at Sewell in Fort Worth and he also purchased a car from Terry. He is willing to have Park Place Service his vehicle even though from Arlington it is easier to go to Sewell, but Terry shared with me that your dealorship will pick up and deliver for servicing, so I feel confident that Park Place will continue with servicing his vehicle as well. Hats off to Park Place for running a top notch organization! More

Very satisfied with Park Place Lexus with everything about the dealership. All of the staff I dealt with were Great employees. I found the facility to be excellent. I particularly liked the customer lou about the dealership. All of the staff I dealt with were Great employees. I found the facility to be excellent. I particularly liked the customer lounge area. the showroom was spacious and luxurious,The facility is fairly close to my home. I Purchased new ES 360 due to all previously stated reasons. More

The professionalism & integrity of everyone we worked with was unbelieable. We have never had such a great car buying experience! We were not mobbed by sales representatives when we pulled into the deale with was unbelieable. We have never had such a great car buying experience! We were not mobbed by sales representatives when we pulled into the dealership, there was no one smoking in the front of the building, shooting the breeze, and we cannot expresss the professionalism that we experienced. We were able to look around at the cars on the lot, found what we liked, test drove the car and started the process. Matt and Juan did everything they could to get us what we wanted at a price we were comfortable with. The feel and the atmosphere of the dealership was so relaxed. No one is standing around doing nothing. It's all about the customers, and the attitudes of the sales representatives are second to none. We cannot be more pleased with our purchase, and the experience we had purchasing our car. We will definitely be referring friends and family to Matt at the Grapevine dealership, and we are a customer for life. More

We love Lexus vehicles. This is our 4th one. We keep them along time and we have had great results. Ed Stenfanko is the best salesman we have ever delt with.He knows the vehicles and he is very good at answe along time and we have had great results. Ed Stenfanko is the best salesman we have ever delt with.He knows the vehicles and he is very good at answering our questions. This is the 2nd one we have bought at Park Place from Ed.He gets the job done by appearing to care without being pushy. Bill Thorne More

As stated above my experience with Park Place lexus was excellent. Molly Wee contacted me 15 minutes after I had posted my inquiry online and greeted me at the door of the dealership a few days later. She excellent. Molly Wee contacted me 15 minutes after I had posted my inquiry online and greeted me at the door of the dealership a few days later. She went above and beyond to explain little details about this process and explained all the special things that come along with buying a lexus. The financial department was helpful in that it got me the lowest interest rate available to me and I did not feel like I was being "taken" for my money. They also were very helpful in explaining how to set up my online account and when to expect my first statements. All in all, I was impressed. More

I had a great experience with Park Place and would recommend to friends and family members. This is my second Lexus that I've purchased from Park Place and I don't think I go anywhere else. recommend to friends and family members. This is my second Lexus that I've purchased from Park Place and I don't think I go anywhere else. More

Ed is the Internet Sales manager and believe it or not, we only spoke on the phone for 2 min when I first inquired about the car at 11:30 am, the majority of the transaction was done by text including trad we only spoke on the phone for 2 min when I first inquired about the car at 11:30 am, the majority of the transaction was done by text including trade in and final pricing, I was at the dealership at 6:30 pm, he had all the paper work ready, inspected my trade in, I inspected the car I was buying, signed the paper work and I was out at 7:20 pm. My best car buying experience ever. I will definitely go to Ed again. More

From the first phone call I received from Ned it was a wonderful experience! I always dread trying to negotiate prices and Ned saved me a lot of time and frustration!Walking into the dealership we were gr wonderful experience! I always dread trying to negotiate prices and Ned saved me a lot of time and frustration!Walking into the dealership we were greeted like we were number 1!! We took up a lot of Ned's time and he was so patient to say the least. I thought I wanted one color of car and he worked patiently with me and gave a little smile when I chose the color I said I originally didn't want. He deserves an award for doing such a superior job and making me happy. Just ask my husband and he will agree. Bridgett in financing had everything taken care of when we walked into her office. We were in and out in 10 minutes. That's just not heard of. She wasn't pushy trying to sell extended warranties. We would ask a question and she would answer. How nice. I know the reputation of Park Place because of an experience I had about 10 years ago. I had a 1987 300 SDL Mercedes that had a recall on the turbo charger. The car had over 100,000 miles on it. I drove into Park Place in Dallas and I was treated like a queen. I have been to other dealerships since then and I know for a fact I was never treated like my business was special. I took my car in for service and would sit in the waiting area while several employees would pass by and not even speak. I guess my business wasn't that important. I'm glad I found my way back home. Thank you Park Place!! More