Park Place Lexus Grapevine

Becky is awesome! This is the 4th car I have purchased from Becky and PP Lexus. There service is "bar none" and always very caring and professional. from Becky and PP Lexus. There service is "bar none" and always very caring and professional. More

This is the second time we have bought from Park Place in Grapevine. We had a no pressure buying experience and it was quite enjoyable. We have always been very happy with the service that we have received Grapevine. We had a no pressure buying experience and it was quite enjoyable. We have always been very happy with the service that we have received from Park Place and that is why we decided to purchase another Lexus from them. More

Park Place Lexus made my buying experience a pleasure in every sense of the word. When I first visited the dealership they were actually closing because it was on a Saturday evening. Eventhough the dealers every sense of the word. When I first visited the dealership they were actually closing because it was on a Saturday evening. Eventhough the dealership was closing, Matt Ferris took time to greet me and my husband; and asked us what we were interested in buying and encouraged us to return the following week. When we returned, Matt was very good about listening to my needs since I was going from a driving minivan and downsizing to a sedan. I researched and then test drove the vehicles I felt best met my needs (Lexus IS250 and ES350). While I was at Park Place, I met the dealership manager who aseked what were the reasons that would make my purchase a positive one. Matt also gave me a tour of the facility and gave me the name of my service manager, Butch Shank, who has been just great as well. I was and have been treated extremely well. I even agree the price we negotiated was fair and it did include my vehicle trade-in. Since my purchase I have had a few questions and every team member at the dealership were there ready to assist me. I even enjoy taking my car in for the complimentary car wash that is offered. And I do that for a reason, I want the Lexus I purchased to be a clear reflection of the dealership and their staff. I am extremely pleased with the customer service, the overall experience, the quality of the vehicle, the price, and the friendliness. There is no question Park Place Lexus understands how to properly treat their customers. This will be a dealership I will always recommend. I am happy to say I am a loyal Park Place Lexus customer. Rebecca J. Thompson Colleyville, Texas More

Hasan and the whole gang were fantastic. Seriously. I brought my neighbor up to buy a car within a week, because I wanted him to have the same experience. brought my neighbor up to buy a car within a week, because I wanted him to have the same experience. More

My experience with Park Place Grapevine and Pat Gobel was exceptional. Pat took his time and explained all features in my new Lexus 350 and made sure I was happy. In todays fast pace life it is nice to know exceptional. Pat took his time and explained all features in my new Lexus 350 and made sure I was happy. In todays fast pace life it is nice to know that your time is important and Pat got us in and out without any hassles.Customer service second to none Next car purchase will be with Pat and Park Place Grapevine Thanks Pat Mike Watkins More

Roadside assistance from Grapevine, drove to Plano and changed the spare in less than 30 minutes. By far the best customer service experience I have ever had!!! I was even surprised that the Plano locati changed the spare in less than 30 minutes. By far the best customer service experience I have ever had!!! I was even surprised that the Plano location wasn't used and I still had such efficient, friendly and professional service. THANK YOU!!! More

I just want to say John Schock was extremely wonderful to work with, he was very professional in working with us and made it a very pleasant experience. This is my 5th Lexus to purchase from Park Place Lexu work with, he was very professional in working with us and made it a very pleasant experience. This is my 5th Lexus to purchase from Park Place Lexus Grapevine. More

I was pleasantly surprised by the dealerships professionalism and integrity. Matt Ferris was very helpful. The price was right. There was no need to haggle.I never felt any pressure to buy. I was professionalism and integrity. Matt Ferris was very helpful. The price was right. There was no need to haggle.I never felt any pressure to buy. I was also impressed with Jeff Lassiter, the finance manager. I was very pleased with my experience and won't hesitate to recommend Park Place Lexus to everyone. More

They always give you the best deals and they are the fastest. I can;t see myself paying from any other dealership because of how great Casey Case it. Also I bought 2 RX from Casey over the past 10 yea fastest. I can;t see myself paying from any other dealership because of how great Casey Case it. Also I bought 2 RX from Casey over the past 10 years then, I bought 2 other cars other than Lexus, and it came right back to Lexus, I will not make that mistake again. More

We preset our appointment with Walter and he had the RX350 waiting for us in both black and white. We received first class customer service at a first class facility. Walter gave us the facility tour RX350 waiting for us in both black and white. We received first class customer service at a first class facility. Walter gave us the facility tour and introduced us to all the necessary associates to further our service experience when needed. It was a wonderful experience for my wife, who gennerally does not like to visit car dealers. It eas her choice to select the RX350 and she really enjoyed the experience. More