Park Place Lexus Grapevine

Reuben did a good job of selling the vehicle. He knew Reuben did a good job of selling the vehicle. He knew how everything worked and was very patient. I got a little confused working with the manager Reuben did a good job of selling the vehicle. He knew how everything worked and was very patient. I got a little confused working with the manager, not Reuben , on the price. I left feeling I had probably paid too much since I decided to keep my trade-in. More

Walter did a great job as usual! We will continue to be regular customers. Can't beat the excellent response from the whole team! Park Place has gone over and beyond what I expected getting everything as regular customers. Can't beat the excellent response from the whole team! Park Place has gone over and beyond what I expected getting everything as I requested. More

Brandon Chong and the staff at Park Place Lexus Grapevine made my buying experience the best I had ever experienced. They were friendly, attentive, and most importantly, honest. They listened and took care o made my buying experience the best I had ever experienced. They were friendly, attentive, and most importantly, honest. They listened and took care of all my needs and questions before, during, and after my purchase process. If you are looking to purchase a Lexus, make Park Place Lexus your first stop and you will enjoy buying a new car from a great dealership. Sincerly, So Sen 2013 ES350 More

Always a very pleasant experience. Always understands how important my time is and never wastes it. Even though we only see each other infrequently John always remembers the first time we met. And he remembe important my time is and never wastes it. Even though we only see each other infrequently John always remembers the first time we met. And he remembers my wife and that is special to her. It is a pleasure to do business with a person and a dealership that respects you and treats you fairly. More

Ed Stefanko and Jeff Lasseter both exceeded my expectations in my car purchase experience at Park Place. They both helped expedite and facilitate my vehicle needs far quicker than what I have exp expectations in my car purchase experience at Park Place. They both helped expedite and facilitate my vehicle needs far quicker than what I have experienced from car dealers in the past. I would not hesitate to recommend you guys to anyone! The atmosphere of your dealership and the smooth and seamlessly quick closing experience was one that I would gladly repeat the 3 hour drive for a future vehicle purchase! More

I had a great experience at Grapevine Park Place - I was in and out quickly and got the deal/car that I wanted! I will always come back to this dealership! in and out quickly and got the deal/car that I wanted! I will always come back to this dealership! More

Josh Patel is an excellent representative. He continues to strive to provide great customer service to all his clients. He is very informational and detail oriented. He is also very knowledgeable the diffe to strive to provide great customer service to all his clients. He is very informational and detail oriented. He is also very knowledgeable the different models and the features. I really enjoyed that he spent 1 hour with my husband and I when we picked up the car to go through the different features that are available to me. He even introduced me to a service advisor. He really goes above and beyond when helping out his clients. He also follows up with me to ensure that I am happy with my new car purchase. I would definitely recommend him to future Lexus buyers. Thank you Josh!! More

This was our second Lexus leased from Park Place Grapevine and Vincent Adams was our sales associate both times. He makes the process very comfortable and easy; unlike other Lexus dealerships in th Grapevine and Vincent Adams was our sales associate both times. He makes the process very comfortable and easy; unlike other Lexus dealerships in the DFW metroplex. We will be back to Park Place Grapevine and Vincent Adams when the time arrives. More

I have purchase 5 cars from John Shock and it is always a pleasure dealing with John. The quality of the entire Park Place dealership is the very best. I trust John as he is always up front and honest when pleasure dealing with John. The quality of the entire Park Place dealership is the very best. I trust John as he is always up front and honest when dealing with my cars. Most of all john is fair when something is not correct and I have confidence in knowing John and Park PLace will take care of the problem. Let me site one example. I purchased a car for my 16 year old son from John Shock and Park Place. When my son received his car he drove it for 1 day and there was a problem with the car, so my son stopped the car where he was driving and called me. I called john and within an hour there was a tow truck picking my sons car up and back to Park Place and fixed the very next day, amazing service. By the way that was at 7pm a night not during normal business hours. That type of service is superior and this is why I always buy from John Shock and Park PLace Lexus the VERY BEST. Thanks John!! More

The customer experience was above my expectations. All of my questions were answered prior to me asking them, and it was a comfortable non pressured experience. I was not lead to multiple offices to close on my questions were answered prior to me asking them, and it was a comfortable non pressured experience. I was not lead to multiple offices to close on the deal, and met some of the key associates related to my future needs for my vehicle. I recommend Ezell Williams for the sales person for the quarter. He's courteous, very personable, knowledgeable, and ensured everything was in order prior to me driving my new vehicle off the sales lot. More