Park Place Lexus Grapevine

On a positive note the staff is very friendly and most of them are professional but questionable billing / repair practices make me doubt if it's fake. Dropped off the car for a recall and had another issue them are professional but questionable billing / repair practices make me doubt if it's fake. Dropped off the car for a recall and had another issue on the car (AHC). Was told it would be a rather expensive repair and asked if a possibly cheaper fix could be performed and was declined. Picked up vehicle and now the AC isn't working, Had to drop off the car again (was told i would be contacted if repairs were more expensive than the $150 diagnostic fee but was not contacted at all). The charge for the AC was higher but they agreed to lower it to the diagnostic fee. After leaving the dealer the AC still doesn't work despite being charged for the repair. Was told the tech did not actually check on my complaint (Not working at highway speed) and it appears he did a standard test AC and fix (evacuate and recharge). Now in my limited time at home I have to figure out if I want to get the multiple things that now need fixing repaired or sell the car instead of focusing on personal life events. More

Amy was very professional, knowledgeable, & friendly! She was courteous of my time (instead of taking 4-5 hours at other dealerships - the whole process was a little over 2 hours) She made the entire p She was courteous of my time (instead of taking 4-5 hours at other dealerships - the whole process was a little over 2 hours) She made the entire purchasing experience very pleasant! I will definitely contact her for my next vehicle purchase! More

Amy Fink and Nathan Henry were amazing to work with and did and amazing job assisting my wife! They were honest and upfront and were more than fair on our trade. We greatly appreciate the assistance they g did and amazing job assisting my wife! They were honest and upfront and were more than fair on our trade. We greatly appreciate the assistance they gave us and the speedy process! More

We were referred to Mark by a friend and he was great to work with for the purchase of my first Lexus! Service was top-notch and the atmosphere of the dealership was welcoming. It was such a good experience work with for the purchase of my first Lexus! Service was top-notch and the atmosphere of the dealership was welcoming. It was such a good experience! More

Amy is beyond exceptional! She was a stranger when this process started, at the end she will forever be who we go to with all vehicle purchases. She's trustworthy, responsive, and hard working. I'll be rec process started, at the end she will forever be who we go to with all vehicle purchases. She's trustworthy, responsive, and hard working. I'll be recommending her to everyone! More