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Park Ave BMW
Rochelle Park, NJ
3,710 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,710 Reviews of Park Ave BMW
February 26, 2011
My new 2011 BMW was overheating and it took one call to Luis to get me a service appointment the next day. When I arrived at the service center, it was clean and very hitech. They arranged for a loaner ver Luis to get me a service appointment the next day. When I arrived at the service center, it was clean and very hitech. They arranged for a loaner very quickly and the car was fixed the same day. More
by alexdemeo
Employees Worked With
Luis Valencia
February 21, 2011
I found the car I was looking for on the internet and it was at Park Ave. BMW still in the process of being certified. I gave Luis a depost over the phone with his promise that if it wasn't certified or ex was at Park Ave. BMW still in the process of being certified. I gave Luis a depost over the phone with his promise that if it wasn't certified or exactly what I was looking for he would just give it back. Five days later, I went to Park Ave. BMW and the car was exactly what I was looking for (actually for my daughter). We bought it and arranged to pick it up a week later so we could surprise my daught on her birthday. We tried to find a large bow to put on the car but couldn't. When we came to pick it up, Luis had a big bow on the vehicle waiting for us. He went out and found it on his own. Luis was very professional and helpful every step of the way. He followed up on everything including after the sale. The whole experieince was very pleasant and I would recomend both Luis and this dealership to anyone. More
by jmalone3
Employees Worked With
Luis Valencia
February 20, 2011
I highly recommend this dealer based on customer service and competitive pricing. I went to several BMW dealers in New Jersey and PARK AVE was the most accommodating. Luis Valencia was very pleasant to de and competitive pricing. I went to several BMW dealers in New Jersey and PARK AVE was the most accommodating. Luis Valencia was very pleasant to deal with and had a great sense of humor. Unlike other sales reps, he was not pushy and willing to work with my price expectations. He was there every step of the way and made me feel like I was his only customer. I purchased a certified pre-owned 335xi and was very happy with their certification process. The exterior of all their CPO cars had no dents/scratches and looked restored to near original condition. If you are in the market for a BMW definitely as for Luis Valencia. More
by mtin07
Employees Worked With
Luis Valencia & Roger Pic, Roger Pic
February 17, 2011
After dealing with two previous bmw dealers unsuccessfuly I noticed on autotrader.com that park ave bmw had the exact vehicle that I was looking for a 2010 5 series xdrive. I called Park Ave and was put in I noticed on autotrader.com that park ave bmw had the exact vehicle that I was looking for a 2010 5 series xdrive. I called Park Ave and was put in touch with Luis Valencia.He informed me that the vehicle was being certified and not yet available but would gladly put a hold on it till everything was complete for me .When I visited Park Ave BMW the vehicle was better than described and I was completely satisfied with the way the whole process of buying my first beemer went so smoothly. Luis was their every step of the way, A real 5 star experiance ,thumbs up to finance mgr Roger pic a-1 team. This was just a great place to buy my first Bmw THANKYOU Paul Stephan More
by Pauliespontoon
Employees Worked With
Luis Valencia Roger Pic, Roger Pic
February 17, 2011
February 16, 2011--My first documentation of my February 16, 2011--My first documentation of my experience at Park Avenue BMW.I brought my M3 for a service after I was given a tour of Park Avenue February 16, 2011--My first documentation of my experience at Park Avenue BMW.I brought my M3 for a service after I was given a tour of Park Avenue BMW's new service area. The M3, being very low to the ground is susceptible to careless service people who can bottom out the car or hit the lift while placing the car on a lift or taking it off the lift. While I was assured that my car would be safe from careless abuse, I picked up my car only to discover damage to the left running board and under the front bumper. To avoid any question of whether any damage was present when I dropped off the car, I insisted the service advisor check my car from top to bottom. He checked my car and told me it was in perfect condition. When picking up the car, I checked my car for damage under the running boards and front bumper, the areas susceptible to damage at a service center. When I discovered the damage, the service advisor told me that he never checked the areas under the car I mentioned areas of risk for damage, and therefore could not confirm or deny the damage. He told me to take home the loaner car I had and told me that he would show the damage to the Service Manager the next day. Early the next morning, the service manager called my home and left a message saying he would not accept responsibility for the damage on my car and threatened me saying I would be charged $75 charge if I didn't return the loaner car, the car that the advisor told me to take home. I called him back and told him I couldn't return the car until after work. After realizing his own service advisor told me to take home the loaner car, he accepted the fact I would return it after I came home from work. During my return call, the Service Manager stated that 100% of the cars he sees have damage under the running boards or some other type of damage under the car. I explained that my car didn't have any damage anywhere and that no one ever drives my car, not even parking attendants. Unfortunately, despite how careful I am, I'm at the mercy of the dealer whenever I bring my car in for service. The Service Manager proceeded to tell me that my car "was just a car" and "not a piece of jewelry". He proceeded to state that he services a high volume of cars each day and didn't have time to give my car the attention he felt I was expecting. He sarcastically told me that no one was going to handle my car with white gloves. He suggested I should look for another place to service my car. I guess he never watched any of the BMW ads describing the BMW as the Ultimate Driving Machine. I guess a BMW, according to the service manager, is just a car and not the Ultimate Driving Machine. Following my experience at Park Avenue BMW, I even went as far as to e-mail a description of this incident to the General Manager and Sales Manager at Park Avenue BMW. I never got a call from their customer service department and waited 24 plus hours before I documented my experiences. I guess if you lease a car at this dealership and really don't care about cars or what happens to the car, they would be fine. I'm sure I wouldn't be as concerned if they carelessly damaged a leased car, owned by the Dealer. However, even though my M3 is not new anymore, I keep it in mint condition, or at least it was in mint condition before I brought it to Park Avenue BMW. Update 3-2-2011: Approximately two hours after initially submitting my experience on DealerRater.com, the General Manager at Park Avenue BMW contacted me by e-mail and asked me to call him to discuss my complaints. Since that initial contact by the General Manager, we have been in the process of attempting to resolve the basis of my complaints. When I brought my car in the following weekend to show the General Manager and the Service manager the physical damage, another possible additional problem, the possibility that the original seal repaired is still leaking, was observed. We are in the process of observing the seal to see if it continues to exhibit signs of leakage. Although the General Manager has verbally committed to repairing the damaged left rocker panel, we have not agreed upon the body shop that will do the repair. Also, we have not determined if the original reason why I brought my car to Park Avenue BMW, namely the rear seal, continues to leak. I am withholding my final comments until this process is complete. In all fairness, Park Avenue has been attempting to resolve my concerns since my comments were listed on DealerRate.com and they were notified of my complaints. More
by 2004 M3
Employees Worked With
Furnished upon request
February 14, 2011
We just bought a 2011 BMW 740Li. We were very pleased with an exceptional service we received from our sales person Luis Valencia. His great assistance, personality and outstanding customer service were with an exceptional service we received from our sales person Luis Valencia. His great assistance, personality and outstanding customer service were determining factors in our decision to buy this car from Park Ave BMW. This entire experience was very enjoyable to us and we are thinking about buying another car from them in a very near future. Luis and the rest of the Park Ave BMW team are the reasons why we bought our car from this particular dealership. They are extremely nice, they worked with us understanding all our needs and expectations and their personal touches made all the difference in our decision making process. We highly recommend Park Ave BMW dealership to everyone who is looking for nothing but the best service, experience and the best deal (and definitely ask for Luis Valencia :) More
by mbevacqua
Employees Worked With
Luis Valencia
February 12, 2011
I bought a 2008 BMW 528 xi. Luis Valencia did an I bought a 2008 BMW 528 xi. Luis Valencia did an outstanding job in selling me a car that exactly meets my specifications. He was always available t I bought a 2008 BMW 528 xi. Luis Valencia did an outstanding job in selling me a car that exactly meets my specifications. He was always available to give me information by phone/sms/email and never pushed me into selling something nor used any sales tactics to pressurize me. A young, dynamic, flexible sales rep with good sense of humor. I enjoyed the whole experience. He was there with me through out the process and the dealership gave an overall good service. Very statisified with the competitive pricing, service and staff. Will highly recommend this place to any prospective bimmer buyers. More
by VijayPeyyala
Employees Worked With
Luis Valencia
February 11, 2011
Luis Valencia at Park Ave BMW did a great job for me. I bought a 2008 BMW 335i convertible from the pre-owned inventory. They gave me an excellent price with no hassle - I rarely leave comments for anythin bought a 2008 BMW 335i convertible from the pre-owned inventory. They gave me an excellent price with no hassle - I rarely leave comments for anything but really had to for Park Ave. I reached out to them online and heard back immediately. Excellent all around! More
by jpsevilla
Employees Worked With
Luis Valencia
February 11, 2011
Jerry was great to work with and made my buying experience very easy. He was available 24-7 by phone or email. He picked me up from the train and took an hour going over every feature of the car. H experience very easy. He was available 24-7 by phone or email. He picked me up from the train and took an hour going over every feature of the car. He made me feel like I was a special customer and that it was important that I was happy with the car. Agreeing on a price and working with the finance mgr were easy as well, there were no -high pressure- sales tactics. I would certainly recommend Park Ave BMW to friends and family. More
by lreiver
Employees Worked With
Jerry DeLeon, Gregg Berkowitz
February 10, 2011
Rick and Dave were just excellent - Had an issue with my vehicle so Rick brought out the shop foreman to listen for the noise I had been describing - The problem was diagnosed and the repairs began right aw vehicle so Rick brought out the shop foreman to listen for the noise I had been describing - The problem was diagnosed and the repairs began right away - I was kept up to date and whenever I had a question, a message was left and was responded to very quickly - I am extremely satisfied with the overall experience. Thank you Park Ave!!! More
by migar1103
Employees Worked With
Rick and Dave, Dave Bergamotto
