Paramount Porsche Volvo VW - Service Center

I had yet another wonderful service experience with Sara and the staff at Paramount Volvo this week! We live over an hour away in Charlotte and the way we are treated always makes the trip worth it. They ta and the staff at Paramount Volvo this week! We live over an hour away in Charlotte and the way we are treated always makes the trip worth it. They take the time to listen and really understand your concern. Thank you for all the great experiences! More

Valerie is the best! Made my life easy! I live in Winston-Salem and bought my Volvo from this dealership last year. Over the last 2 weeks, I have been having engine issues which caused my ca I live in Winston-Salem and bought my Volvo from this dealership last year. Over the last 2 weeks, I have been having engine issues which caused my car to be towed to Volvo dealerships near me. After being treated very poorly at those dealerships and being told there was nothing with my car, I brought my vehicle to the place I bought it from. Valerie and Sara really listened to what I was telling them and the issues that I have been experiencing. With their help, the service team was able to determine that there was an issue with the fuel pump/fuel sensor and they were able to fix it. I cannot thank Valerie enough for her kindness, professionalism and transparency with me. Despite living over an hour away, I will always bring my Volvo to Paramount Volvo in the future for service and repairs. More

Fantasic customer service I brought my 2012 Audi A5 in with an intermittent issue that had already been looked into at a local repair shop. The other shop had my car for a mont I brought my 2012 Audi A5 in with an intermittent issue that had already been looked into at a local repair shop. The other shop had my car for a month and replaced the fuel pump which did not correct the issue. Within an hour of having my car there, they found the issue to be a faulty relay. Since they did not have this relay in stock, the mechanic showed me which one it was and how to change it. I couldn't be happier with their customer service. More

Great !!! I was having an issue with my car and Bobby and Valerie in the service department took great care of me and I am very appreciative, they are always he I was having an issue with my car and Bobby and Valerie in the service department took great care of me and I am very appreciative, they are always helpful and willing to go out of their way to help resolve any issue you may have with your car . More

Volvo took care of me!! A defective part installed on car caused a fire, Bobby in service and Ernie in sales took care of the situation! Wrong made right!! Happy customer! A defective part installed on car caused a fire, Bobby in service and Ernie in sales took care of the situation! Wrong made right!! Happy customer! More

SERVICE DEPT EXCEPTIONAL I brought my Audi Q5 for service rather than drive to Charlotte. From my 1st visit, the professionalism and efforts to make the experience a positive I brought my Audi Q5 for service rather than drive to Charlotte. From my 1st visit, the professionalism and efforts to make the experience a positive one has kept me coming back. This service department completely understands the importance of customer satisfaction. If they are so amazing for a vehicle not purchased at their dealership I can only imagine the confidence one could have after purchasing a vehicle here. Which is exactly what I plan to do when it is time to make a change. Imagine that-service driving sales.... and they are THAT impressive! More

Experience with Paramount Auto Group We were on a trip south from WV when our 2000 Jetta began to lose power. It was late in the day when we stopped at Paramount VW dealer in HIckory. NC We were on a trip south from WV when our 2000 Jetta began to lose power. It was late in the day when we stopped at Paramount VW dealer in HIckory. NC. The service department took us right in and determined what the car needed. We chose not to have the Jetta repaired instead we purchased a new 2017 Jetta. We were most pleased with the way various members of the dealership went out of their way to be courteous and helpful. The salesman, Evan Payne, seemed to have great knowledge of the cars and was very helpful in finding the right car for our needs. More

Great and friendly experience Evan worked patiently with us even though he had to stay over to finish the sale, that shows professionalism and great customer service. Thanks Evan, Evan worked patiently with us even though he had to stay over to finish the sale, that shows professionalism and great customer service. Thanks Evan, Josh and Ben More

Fixed car blemishes in paint in timely matter! Chemicals from a local car wash baked into the paint. Chad got me in quick and John in the detail shop did an awesome job sanding and buffing out the Chemicals from a local car wash baked into the paint. Chad got me in quick and John in the detail shop did an awesome job sanding and buffing out the imperfections. Looks new again. Great price as well! More