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Palmetto57 Volkswagen
Miami Gardens, FL
436 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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436 Reviews of Palmetto57 Volkswagen
June 01, 2012
Horrible customer servic,e the service manager had a terrible attitude and some lady named Daisy told me flatly you are out of warranty you have to spend some money it happens..i took my car here for th terrible attitude and some lady named Daisy told me flatly you are out of warranty you have to spend some money it happens..i took my car here for the 30,000 service on my cc sport and some guy comes to me says the battery is dead we cant start the car...i replaced the battery 1 year ago but i wanted to see how far they... read more will take their lie..it never stopped i told them it was very suspicious what had happened and i was almost escorted out of the place..my lease is up in february..lets see what happens when they call me begging for my business dont ever set foot on this dealerships..shady at best. More
by wayove04
Employees Worked With
Rolando Sanchez, Daisy Zabala
May 30, 2012
they waited a monyh and a half to tell me what was wrong with my car, and then that they made me pay the repair they told me my card was still bad, while my card was in repair i had to rent another card, up with my car, and then that they made me pay the repair they told me my card was still bad, while my card was in repair i had to rent another card, up that after so much waiting provided me one. At the beginning they tod me to fix my card would replace a week but everytime it colled didn't me answer More
by huenmar
Employees Worked With
Daisy Zabala
May 06, 2012
My sunroof drains experienced a meltdown out-of-warranty. Jose Luis, my service advisor, and Rolando Sanchez, the service manager, helped me with a rental car and kept me posted with repair updates. Their sk Jose Luis, my service advisor, and Rolando Sanchez, the service manager, helped me with a rental car and kept me posted with repair updates. Their skilled service tech removed my entire headliner and all interior trim above the doors to repair my sunroof drains. Amazingly, the car doesn't have any rattles and the light beige headliner and all interior upholstery looks like new even after the exhaustive work performed by the technician. Best of all, they worked with VW Customer CARE to provide me with payment assistance for the repair. When I returned with a blown fuse for my dome lights a few days later, Pablo replaced it free of charge and the service manager who was off for the day saw me entering the dealership from the highway and called to check if everything was okay. That's the kind of service that's hard to find these days. Esserman VW is not the closest dealership to me, but they have shown a level of service above and beyond any other dealerships I've been to, making it worth the extra miles to get there. With more reviews on this site than any other VW dealer in the South Florida area, there's good reason they rate so highly! Thanks, Esserman VW!!! More
by TDImeek
Employees Worked With
Rolando Sanchez, Pablo Mata, Jose Luis Bringas
January 24, 2012
The people who work there have no customer service skills. Every time I go there I get treated badly and they try to rip me off. Once they tried to make be buy a new axle for my car after asking me a skills. Every time I go there I get treated badly and they try to rip me off. Once they tried to make be buy a new axle for my car after asking me a bunch of times if I was sure that I had never been in accident. They wanted me to call my insurance company and have them pay for an axle replacement and kept asking me if I was sure I had never been in an accident. Another time they put the wrong blinker light (a left blinker light on the right side) in my car and gave me an attitude when I went to complain about their service. Sadly I choose to go again when my window broke and I went to get it fixed as an emergency. Daisy Zabala asked me if i had an appointment and I told her no, that it had just happened and that I couldn't leave my car without a window because it might get robbed or damaged by rain. She insisted that I had to make an appointment, another service consultant was able to help me. Mind you, my car is still under warranty. I will never go back there, even if I have to drive 30 miles to go another VW. The worst service consultant is Daisy Zabala, if you decide to go there after reading this review ,at least ask for someone else if she approaches you. More
by emelg
Employees Worked With
Daisy Zabala, Daisy Zabala
January 07, 2012
I leased an EOS in 2008, and was sold a wear and tear policy by Fitzgerald, the finance manager. I returned the vehicle in May 2011. I was told I had 2 tirs that were not acceptable and owed $360. In Jun policy by Fitzgerald, the finance manager. I returned the vehicle in May 2011. I was told I had 2 tirs that were not acceptable and owed $360. In June, I filed a claim with Nation Warranty Corp, NAS. Several weeks later, NAS contacted me and claimed that Esserman had never paid them for the wear and tear policy, eventhough I have my signed copy. I went around with Esserman for months and months. Later I was told that even though I have a signed policy with NAS I actualy had the policy with another company, National Adjustment. When I filed the claim with the new compnay, they never admitted I had a policy, they just said it was deneied becaused I had filed it more than 30 days from the date I turned in the vehicle. Off course it was more than 30 days, but to no avail. I GET NO satisfaction from the dealer or VW corporate. The customer service stinks, no one returns calls and in all honesty my EOS was a piece of junk. More
by dajisali
Employees Worked With
Maria Fitzgerald and Glenn
December 30, 2011
I have purchased 17 cars in my lifetime, I have dealt with GM, Mercedes, Toyota, Mazda and Hyndai but I have never ever been treated so royally as they did at Esserman VW. The sales person, Mr. Antonio ( with GM, Mercedes, Toyota, Mazda and Hyndai but I have never ever been treated so royally as they did at Esserman VW. The sales person, Mr. Antonio (Tony)Cantu is the very best car salesperson that I have met in my life and Mr. Edgar Ramirez, the Finance Manager went out of his way to be helpful and friendly before, during and after the process. I have never had the features of a car explained to me with such detail and friendliness as Tony did today. On a scale of one to ten they deserve a ten and a half. Have a happy New year Tony and Edgar, you both are great! Cordially, Lazaro G. Martinez More
by lito0817
Employees Worked With
Tony Cantu and Edgar Ramirez, Antonio Cantu, Edgar Ramirez
December 28, 2011
RICHARD LOPEZ, YOUR SALES REPRESENTATIVE, IS THE MOST EFFICIENT AND FRIENDLY CAR SALESMAN I HAVE EVER DEALED WITH. HIS PROFESSIONALISM WAS OUTSTANDING. CONGRATULATIONS FOR HAVING SUCH AN EFFICIENT MEMBE EFFICIENT AND FRIENDLY CAR SALESMAN I HAVE EVER DEALED WITH. HIS PROFESSIONALISM WAS OUTSTANDING. CONGRATULATIONS FOR HAVING SUCH AN EFFICIENT MEMBER IN YOUR STAFF! ALSO THE VALUE OF YOUR PRODUCT WAS VERY ATTRACTIVE. More
by MARILIA SEXTON
Employees Worked With
ICHARD LOPEZ, Richard Lopez
December 21, 2011
Simply could not imagine a better car buying experience. Friendly, professional, honest, integrity... and it was FUN! Tony read me like a book, realized that perhaps another car (same price) was a better f Friendly, professional, honest, integrity... and it was FUN! Tony read me like a book, realized that perhaps another car (same price) was a better fit for me than what I had originally come in to look at, made sure I was selecting the right options to make me happy (ending up in the base model rather than the upgrade, which not only saved me money, but actually gave me a car I'm happier in), and made the deal happen. Maria in financing was a joy to work with as well, and just a wonderful person. When was the last time you laughed most of the time you were doing the financial paperwork, yet felt absolutely confident in what was presented to you? I'd been given a recommendation to a specific salesman at another VW dealership, and actually had gone to Esserman just to see the color of the model I was originally considering. However, Tony was so good, both as a salesman and in understanding me, he earned not only my business this time, but my unqualified recommendation and loyalty for the future. As a top salesperson myself (in travel), I know when I'm getting "sold" and when I'm working with someone who will partner with me to do what's right for me and put me first. Tony is that kind of person. Both Tony and Maria and the entire team at Esserman made this deal work, and have made me very happy. There is a reason they keep winning customer service awards - they earn them! If you're even considering a Volkswagen, get yourself to Esserman! More
by BurBunny
Employees Worked With
Tony, Maria, Maria Fitzpatrick, Antonio Cantu
December 13, 2011
I had an EXCELLENT experience at Esserman Volkswagen. Everyone was very nice, especially KEITH OSBOURNE and Mitra. They took care of me very well! After I bought my first vehicle there, I came back and w Everyone was very nice, especially KEITH OSBOURNE and Mitra. They took care of me very well! After I bought my first vehicle there, I came back and was still treated with the same curtsey. Pablo made my experience at the service section speedy and enjoyable. I will definitely buy again from Esserman! More
by jackgw8
Employees Worked With
KEITH OSBOURNE, Mitra, and Pablo, Mitra Rampersad, Pablo Mata, Keith Osbourne
