Palmer Dodge Chrysler Jeep Ram - Service Center

Service/repair was great...but poor communication I made an appt. for Weds a.m. for recall notice repairs. Service rider David Pappas was very professional and nice and told me he'd text me daily.. I made an appt. for Weds a.m. for recall notice repairs. Service rider David Pappas was very professional and nice and told me he'd text me daily...to give status updates on vehicle. I Did not receive any communication from him for two business days. I called Friday a.m. for a status update...my service rider Mr. Pappas was not there and Winston (Service?) told me he'd look into my car situation and call me back...he never did. Late Friday afternoon I called for another status update and the Lady I spoke to told me she was trying to figure out what was going on with my vehicle...said she'd call me back Friday late or Saturday a.m. She never called back! Monday a.m. I received the first communication from Mr. Pappas who texted me that my car was ready. He apologized profusely for being "sick" on Friday and Saturday....but in his absence someone should have taken over and communicated with me. I stopped going to Ed Voyles (I've bought 4 new vehicles from them) because there service was terrible...now this? More

Courteous team - service results were not satisfactory My review should really be directed to the manufacturer perhaps but since the dealership represents them, I guess they are part of the whole process. My review should really be directed to the manufacturer perhaps but since the dealership represents them, I guess they are part of the whole process. My dissatisfaction results from the fact that my 2 year old RAM with less than 50,000 miles should not be giving me the issues that it has. The issue is the vehicle starts multiple times in a row and then later in the day (after about 5-6 start ups) it then won't start. I feel like there should be a more accurate way to diagnose the problem than saying - well if it isn't this it must be that and then have me replace the starter when that starter replacement (most likely unnecessary) did not solve the problem. After that starter replacement - the vehicle did not start again (after the same start/stop pattern during the day as before) and this time when I took it back in it was diagnosed with a grounding issue (battery related). I did not drive the vehicle a whole lot after this grounding issue was "fixed" but then today when I drove it more, after 5-6 starts/stops it would not start again. It is frustrating as I depend on my truck for work. It seems this issue I am having must be a little more complex - therefore - I recommend Palmer for routine work (Oil Change Etc. but maybe not more complex issues). How could I when they haven't shown they can fix my truck? More

Life saver They were busy but they got the job done very professional they keep my updated with emails and phone calls and I was pleased with the work They were busy but they got the job done very professional they keep my updated with emails and phone calls and I was pleased with the work More

Service was good Set 1.5 hour and couldn't fix what I needed but service was great and did explain to me why well be back for service Set 1.5 hour and couldn't fix what I needed but service was great and did explain to me why well be back for service More

Excellent job!!!!! They did exactly what they promised and I couldn’t be happier with the job they did. Jeep looks great and everything was installed properly. They did exactly what they promised and I couldn’t be happier with the job they did. Jeep looks great and everything was installed properly. More

All around great experience This was me first First time to Palmer Jeep. Have been using another local dealer for service since I bought my jeep. Have been unhappy with them for This was me first First time to Palmer Jeep. Have been using another local dealer for service since I bought my jeep. Have been unhappy with them for years but kept going back just thinking that was just the way it was at all dealers. Boy was I wrong. I should have switched long ago. Great communication, they did what they said they would and actually fixed my problem. More

Excellent I felt so at ease leaving my vehicle with Thomas!! Excellent! So far no problem with my car. Thomas provides all my answers to questions I had. He stayed in contact throughout. Thank you service depart Excellent! So far no problem with my car. Thomas provides all my answers to questions I had. He stayed in contact throughout. Thank you service department mechanics as well. Without you guys I will not be riding. #1 dealer More

Great job with oil change and recall for 2017 Pacifica Because of an earlier great experience with this dealership, I purchased a '4 pack' of oil changes and tire rotations. This was the scheduled service Because of an earlier great experience with this dealership, I purchased a '4 pack' of oil changes and tire rotations. This was the scheduled service and I was reminded once again why I like coming to this dealership. They also addressed a recall item while I was there. I was in and out and able to get to work on time. I definitely recommend Palmer DCJR for your service needs! More

Good work. Timely too! We bought some tires that were a good deal and they were all friendly and professional, from the sales team to the service man. Great experience! We bought some tires that were a good deal and they were all friendly and professional, from the sales team to the service man. Great experience! More

EcoDiesel recall Excellent service as always. Everyone was pleasant and always a smile when greeting customers. I live about 60 miles from the dealer and it’s the o Excellent service as always. Everyone was pleasant and always a smile when greeting customers. I live about 60 miles from the dealer and it’s the only dealer I trust to service my Ram and Jeep. Keep up the great work. More