Palmer Dodge Chrysler Jeep Ram - Service Center

Great job as always! The engine light on Jeep came on as I was driving home from our family vacation. I was the first person in line Monday morning and worked with Thomas The engine light on Jeep came on as I was driving home from our family vacation. I was the first person in line Monday morning and worked with Thomas Pappas He was able to get my truck in and diagnosed really fast. Unfortunately, it was the catalytic converter. Thomas was able to get my truck in to get serviced that morning and resolved my issue. I had them change the oil at the same time. The repair cost wasn't as high as I thought it would be. The service is always speedy and great and Thomas is always friendly, personable and looking out for the customer. When I go back for any service, I always go back to Thomas! More

Warning light Even though it took almost 2 weeks to get my car back, Luis made sure he kept me informed and it was returned to me with no issues. I appreciate havi Even though it took almost 2 weeks to get my car back, Luis made sure he kept me informed and it was returned to me with no issues. I appreciate having a loaner car, but the Jeep Remicon is the only type Palmer uses as a loaner. It is very difficult for me to get in and out of and I use my vehicle for work and I have to carry sample bags so the Remicon does not work very well for that either. More

Fast & Easy Luis and Thomas both did an excellent job taking care of me and quickly getting me into a rental car for the day. I was told the turn around time wou Luis and Thomas both did an excellent job taking care of me and quickly getting me into a rental car for the day. I was told the turn around time would be 2 to 3 days, but to my surprise, my A/C issue was handled in only a few hours. Thanks guys for the wonderful customer service, and thank you everyone for quickly fixing my Jeep! More

Chelsea was great, followed through on everything, kept me updated! Called me to let me know the status of my warranty repair. Gave me any cost prior to the was great, followed through on everything, kept me updated! Called me to let me know the status of my warranty repair. Gave me any cost prior to the service. Good experience with Chelsea More

Great experience Thomas did a phenomenal job, great customer service and always welling to work with my time restrictions. Thank for your help and great customer servi Thomas did a phenomenal job, great customer service and always welling to work with my time restrictions. Thank for your help and great customer service More

Fast and Efficient This dealership has improved since my previous visit. Friendly staff, fast service and clean office space. Thank you, Harim for taking care of my car! This dealership has improved since my previous visit. Friendly staff, fast service and clean office space. Thank you, Harim for taking care of my car!It was a great experience! More

fast and efficient Went in for an oil change, 30 minutes later I was on my way. Did not have to waste an entire afternoon. It was a Saturday so I expected to wait a wh Went in for an oil change, 30 minutes later I was on my way. Did not have to waste an entire afternoon. It was a Saturday so I expected to wait a while, but not today. In and out with no issues More

Saved me from another dealer Excellent service. In particular, Thomas Pappas was an attentive, competent, efficient, detailed service advisor. And he really cared about my entire Excellent service. In particular, Thomas Pappas was an attentive, competent, efficient, detailed service advisor. And he really cared about my entire experience--not just my vehicle's particular issues, but the ways that affected other aspects of my transportation needs--making sure I had a great loaner for the hauling needs I had during the time my Jeep was being serviced. The work was top notch and delivered quicker than promised. I came from a horrible experience at another Jeep dealer service, where I had been going for service and maintenance for the entirety of the 4+ years that I've owned my vehicle (which I purchased new). Because of my experience at Palmer, they now have a new customer for life. More

Warranty Claim I took my truck in for a transmission warranty claim which I bought the warranty from them when I purchased the truck. Not only did they have my truck I took my truck in for a transmission warranty claim which I bought the warranty from them when I purchased the truck. Not only did they have my truck over a month plus, but they didn't even fully complete the job or fix it as I'm still having transmission issues. Additionally the service rep Winston would never provide me updates or call back the many times I left a message inquiring about my vehicle. Additionally I emailed Jody Cruce twice as the situation escalated, but NEVER had a response. Very dissatisfied and I will not be doing business with this dealership ever again. This was the worst customer service I have ever witnessed. More

No hassle warranty repair with great service My Uconnect 8.4 system started acting crazy. Recently moved to the area. Called Palmer and Luis was very helpful. He got me in to get it checked ou My Uconnect 8.4 system started acting crazy. Recently moved to the area. Called Palmer and Luis was very helpful. He got me in to get it checked out in a reasonable amount of time and kept me up to date on progress. Great job by this team! More