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Palmer Dodge Chrysler Jeep Ram - Service Center

Roswell, GA

4.5
4,243 Reviews

4,243 Reviews of Palmer Dodge Chrysler Jeep Ram - Service Center

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August 13, 2019

Good Service experience Thomas was a tremdous help. He stayed in touch keeping me informed to the progress. i couldn't have been more pleased with all repairs on our vehicle More

by jctrammel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Pappas
Aug 13, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

That's what we love to hear! We're so glad Thomas was able to provide you with exceptional customer service! We hope to see you again soon!

August 13, 2019

Awesome service Great experience all around! Went above and beyond normal service departments I have felt with in the past. Way to go Palmer Dodge I will be back! More

by DAVIDKELLER160
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

We are committed to providing all of our customers with world-class service and we are so glad to hear we were able to hit the mark with you! Thank you for choosing Palmer Dodge Chrysler Jeep Ram!

August 13, 2019

Nothing like a rear end alignment without a good oil lube Service advisor was a saint. I had great experience from start to finish. Very smooth with rental car. I will be back in the future. More

by craigzeisloft
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spence Westbrooks
Aug 13, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks so much for taking the time to leave this wonderful review! We're overjoyed to hear you had a wonderful experience here with us! We look forward to working with you again in the future!

August 12, 2019

Diagnosis of problem with replacement of defective part The immediate diagnosis of the cause of the problem with replacement of the defective part was performed flawlessly. The only reason for not giving a More

by doccasey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Winston Anderson
Aug 12, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

While we are pleased to hear you experienced wonderful service with Winston, and that your vehicle was properly fixed, we're so sorry you did not receive your 23 point inspection form. We will be sure to make sure such mistakes don't happen again. We hope you will visit us again next time for your next service.

August 11, 2019

Good Service Very friendly service people. Service was quick for a 30,000 mile check. Nice waiting area to sit while waiting. Kept me updated as to time, etc. More

by trombetta1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neil, service guy
Aug 12, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks so much for taking the time to leave us this note! We're so glad we were able to provide you with wonderful customer service. We hope to see you again soon.

August 11, 2019

Service that exceeded my expectations Terrific service delivered in a very personable, timely and knowledgeable manner. I purchased my Jeep Overland from Jim Palmer in 2012 with an intent More

by msnider.cpa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chelsie
Aug 12, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you so much for this positively glowing review! As we pride ourselves on delivering outstanding customer service to all our guests and we are honored to receive such praise from you! We look forward to continuing to work with you!

August 10, 2019

Rambox Alignment While Luis was excellent in his assistance, professionalism and courtesy unfortunately the same can't be said of the actual service technicians. The More

by afrusso
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
luis torres
Aug 12, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for bringing this to our attention. As we pride our selves on delivering exceptional customer service to our guests we are extremely disappointed to hear about your experience. I hope you will give us the opportunity to make this right. Sincerely, Jody Cruce, VP, 770-410-1111

August 10, 2019

Never Again Good staff, work performed seems fine, but awful, reactive manager ruined the experience. This is not a hard-to-please customer situation. He was ob More

by Doovs44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Didn’t get names
Aug 12, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

While we are pleased to hear the quality of the work performed was exceptional we are extremely alarmed to hear about the rest of your experience. I hope you will give us a call when you have a moment so we may address your concerns in the most suitable way. Sincerely, Jody Cruce, VP, 770-410-1111

August 09, 2019

Recall Handled repairs quickly . I’ve worked with Thomas when he worked at Ed Voyles Dodge . His wonderful customer service made it easy to not mind driving More

by SHUNTA.JOHNSON1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas pappas
Aug 09, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

We're so glad Thomas and the rest of our team were able to provide you with outstanding customer service! Thank you for choosing Palmer Dodge Chrysler Jeep Ram!

August 09, 2019

Great! Quick and friendly service. The staff were prompt upon arrival and gave me an update during service and as soon as the service was complete. My car More

by MLANGEL1144
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hiram
Aug 09, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

That's what we like to hear! We're so glad the staff in our service department was able to provide you with exceptional and prompt quality service! We hope you'll come back and see us again the next time your vehicle needs to be serviced!

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