Palmer Dodge Chrysler Jeep Ram - Service Center

Great service Thomas Pappas was a pleasure to wok with. He kept me updated on the status of my car, which hasn’t always been my experience at other dealerships. Thomas Pappas was a pleasure to wok with. He kept me updated on the status of my car, which hasn’t always been my experience at other dealerships. More

Good Service experience Thomas was a tremdous help. He stayed in touch keeping me informed to the progress. i couldn't have been more pleased with all repairs on our vehicle Thomas was a tremdous help. He stayed in touch keeping me informed to the progress. i couldn't have been more pleased with all repairs on our vehicle . The intermittent problem has been fixed. More

Awesome service Great experience all around! Went above and beyond normal service departments I have felt with in the past. Way to go Palmer Dodge I will be back! Great experience all around! Went above and beyond normal service departments I have felt with in the past. Way to go Palmer Dodge I will be back! More

Nothing like a rear end alignment without a good oil lube Service advisor was a saint. I had great experience from start to finish. Very smooth with rental car. I will be back in the future. Service advisor was a saint. I had great experience from start to finish. Very smooth with rental car. I will be back in the future. More

Diagnosis of problem with replacement of defective part The immediate diagnosis of the cause of the problem with replacement of the defective part was performed flawlessly. The only reason for not giving a The immediate diagnosis of the cause of the problem with replacement of the defective part was performed flawlessly. The only reason for not giving a 5 star was the fact that the 23 point inspection form was not given to me so I had not been sure why the differential fluid had been recommeded to be changed since that was not intially explained to me. When I came to pick up the car I was checked out by a different employee than the one who had worked with me initially who was Winston Anderson who gave excellent service. The second employee who checked me out was courteous but simply forgot to give me the 23 point inspection form and I forgot to ask about that form. I did not get his name. More

Good Service Very friendly service people. Service was quick for a 30,000 mile check. Nice waiting area to sit while waiting. Kept me updated as to time, etc. Very friendly service people. Service was quick for a 30,000 mile check. Nice waiting area to sit while waiting. Kept me updated as to time, etc. More

Service that exceeded my expectations Terrific service delivered in a very personable, timely and knowledgeable manner. I purchased my Jeep Overland from Jim Palmer in 2012 with an intent Terrific service delivered in a very personable, timely and knowledgeable manner. I purchased my Jeep Overland from Jim Palmer in 2012 with an intention to go from cradle to grave with the great service that I anticipated and continue to receive. I attribute my great buying experience to a culture that is customer oriented at the top and hires/retains the team members that support it! Thanks! More

Never Again Good staff, work performed seems fine, but awful, reactive manager ruined the experience. This is not a hard-to-please customer situation. He was ob Good staff, work performed seems fine, but awful, reactive manager ruined the experience. This is not a hard-to-please customer situation. He was objectively wrong— and later acknowledged and apologized, but even that was unpleasant. Will never be back — for service or to buy my next Ram. More

Rambox Alignment While Luis was excellent in his assistance, professionalism and courtesy unfortunately the same can't be said of the actual service technicians. The While Luis was excellent in his assistance, professionalism and courtesy unfortunately the same can't be said of the actual service technicians. The issue was relatively minor as the passenger side Rambox was difficult to close and required significant pressure to close it. After the service the Rmabox was marginally better although is seems to require significant pressure and much more than the driver side box. Bottom line - customer service agent was excellent and technician service was poor. More

Recall Handled repairs quickly . I’ve worked with Thomas when he worked at Ed Voyles Dodge . His wonderful customer service made it easy to not mind driving Handled repairs quickly . I’ve worked with Thomas when he worked at Ed Voyles Dodge . His wonderful customer service made it easy to not mind driving out of the way to palmar . To my surprise I had an even better experience. More