Palmer Dodge Chrysler Jeep Ram - Service Center

Fast & got the job done, with clear communication. Thanks for a great first visit- it was easy to set an appointment online, and my trip was a quick one. Everything was done as I had asked and the ser Thanks for a great first visit- it was easy to set an appointment online, and my trip was a quick one. Everything was done as I had asked and the service rep explained everything that would be done- no surprises on costs or work that was needed. More

Service dept Thanks for the great service. Hiram was my service advisor, and he was friendly and helpful. Thanks also to the guys working in service dept for being Thanks for the great service. Hiram was my service advisor, and he was friendly and helpful. Thanks also to the guys working in service dept for being quick and efficient. More

Very good service support . Was informed periodically on the status of the repair. Post repair explained as to what was fixed and what to watch out . Was informed periodically on the status of the repair. Post repair explained as to what was fixed and what to watch out More

Service Center Thomas was a great host. He ensured that the work detail was explained, kept us up to date on progress and then walked me through the close of our ti Thomas was a great host. He ensured that the work detail was explained, kept us up to date on progress and then walked me through the close of our ticket. More

Navigation maps Had Jeep in for maintenance. Also was told a separate appointment was needed for Navigation map update. Made separate appointment and waited 2 hours w Had Jeep in for maintenance. Also was told a separate appointment was needed for Navigation map update. Made separate appointment and waited 2 hours when I was told they hadn’t gotten to my car yet. 30 minutes later I was told I had to obtain it on my own and to go to “navigation.com”. I went home and tried to do myself and was unsuccessful after several attempts. More

Recall, tire rotation and balance and wheel alignment The service team did a great with my wheel alignment, going the extra mile to get it perfect. The communication was great Thomas and I, I would recomm The service team did a great with my wheel alignment, going the extra mile to get it perfect. The communication was great Thomas and I, I would recommend this dealer to anyone. More

Service office staff The young man in the service department was not professional or courtesy. Thomas offered to help after I left and came back. Hiram was excellent! The young man in the service department was not professional or courtesy. Thomas offered to help after I left and came back. Hiram was excellent! More

Stereo issues/battery Palmer Jeep service people are great. Dawn and the others have been very helpful, kind & professional with all interactions. I always feel like they a Palmer Jeep service people are great. Dawn and the others have been very helpful, kind & professional with all interactions. I always feel like they are genuinely working to do their best and get things done in a timely manner. More

Oil Change I called ahead to inquire about the timing of oil service on my 2020 Jeep Gladiator. We reviewed the mileage and the oil life reading and I was able I called ahead to inquire about the timing of oil service on my 2020 Jeep Gladiator. We reviewed the mileage and the oil life reading and I was able to go right in with No appointment needed and In and out within 45 minutes. More

3 strikes and out It is a long story, but work under 3year/36,000 mi started in 2018, again in early 2019 and now in Sept 2019...aprox 12 days total in their shop and t It is a long story, but work under 3year/36,000 mi started in 2018, again in early 2019 and now in Sept 2019...aprox 12 days total in their shop and they still have not fixed the issue (driver seat heat) saying it works normal! The Mgr of the svc dept has not responded either to a detailed complaint...maybe he is researching the 3 svc activities on this vehicle...maybe not...time will tell. More