Palmer Dodge Chrysler Jeep Ram - Service Center

Excellent Customer Service My experience was fabulous with Neil as my Service Director. After learning that I was going to unexpectedly need to pay out of pocket for a rental c My experience was fabulous with Neil as my Service Director. After learning that I was going to unexpectedly need to pay out of pocket for a rental car, he offered up HIS OWN PERSONAL CAR for me to borrow. We have taken our cars to several dealerships over the years for service and have never received such exceptional customer service. Thank you so much! Now on the other hand, the fact that I was going to be charged by the Dealership was crazy. We just purchased a $60k jeep and were exchanging the tires. Palmer originally offered to come and pick up the car from our house and take care of this. We ended up bringing it up to the dealership and then was surprised to find out they were going to charge us $35 for a two hour rental car. Not good customer service! More

Poor Service Came in for tire balance/rotation and oil change. Waited in store. Called to pick up car, only oil change was completed. Totally disregarded my re Came in for tire balance/rotation and oil change. Waited in store. Called to pick up car, only oil change was completed. Totally disregarded my request for the tire balance/rotation. More

Best service around These guys are great and treat your issues very seriously. They’ve always taken care of me and the only dealership I trust and depend on. Thomas Pappa These guys are great and treat your issues very seriously. They’ve always taken care of me and the only dealership I trust and depend on. Thomas Pappas is my service guy and this dude is awesome so please ask for him at the Palmer Dodge location More

Awesome service Great experience all around! Went above and beyond normal service departments I have felt with in the past. Way to go Palmer Dodge I will be back! Great experience all around! Went above and beyond normal service departments I have felt with in the past. Way to go Palmer Dodge I will be back! More

Nothing like a rear end alignment without a good oil lube Service advisor was a saint. I had great experience from start to finish. Very smooth with rental car. I will be back in the future. Service advisor was a saint. I had great experience from start to finish. Very smooth with rental car. I will be back in the future. More

Great service Thomas Pappas was a pleasure to wok with. He kept me updated on the status of my car, which hasn’t always been my experience at other dealerships. Thomas Pappas was a pleasure to wok with. He kept me updated on the status of my car, which hasn’t always been my experience at other dealerships. More

Good Service experience Thomas was a tremdous help. He stayed in touch keeping me informed to the progress. i couldn't have been more pleased with all repairs on our vehicle Thomas was a tremdous help. He stayed in touch keeping me informed to the progress. i couldn't have been more pleased with all repairs on our vehicle . The intermittent problem has been fixed. More

Diagnosis of problem with replacement of defective part The immediate diagnosis of the cause of the problem with replacement of the defective part was performed flawlessly. The only reason for not giving a The immediate diagnosis of the cause of the problem with replacement of the defective part was performed flawlessly. The only reason for not giving a 5 star was the fact that the 23 point inspection form was not given to me so I had not been sure why the differential fluid had been recommeded to be changed since that was not intially explained to me. When I came to pick up the car I was checked out by a different employee than the one who had worked with me initially who was Winston Anderson who gave excellent service. The second employee who checked me out was courteous but simply forgot to give me the 23 point inspection form and I forgot to ask about that form. I did not get his name. More

Service that exceeded my expectations Terrific service delivered in a very personable, timely and knowledgeable manner. I purchased my Jeep Overland from Jim Palmer in 2012 with an intent Terrific service delivered in a very personable, timely and knowledgeable manner. I purchased my Jeep Overland from Jim Palmer in 2012 with an intention to go from cradle to grave with the great service that I anticipated and continue to receive. I attribute my great buying experience to a culture that is customer oriented at the top and hires/retains the team members that support it! Thanks! More

Good Service Very friendly service people. Service was quick for a 30,000 mile check. Nice waiting area to sit while waiting. Kept me updated as to time, etc. Very friendly service people. Service was quick for a 30,000 mile check. Nice waiting area to sit while waiting. Kept me updated as to time, etc. More