Palmer Dodge Chrysler Jeep Ram

Quick and easy Lee at Palmer Dodge was great to work with. He was very knowledgeable and made the buying experience very easy. I would definitely recommend Palmer Do Lee at Palmer Dodge was great to work with. He was very knowledgeable and made the buying experience very easy. I would definitely recommend Palmer Dodge over any other dealership. I had purchased a Jeep from another dealership previously and it was no where close to the experience I had here. More

Quick turn around on Recall Notice I received in a recall notice related to the fan motor assembly on my daughter's Jeep Renegade on a Friday and called Palmer Jeep late that same day a I received in a recall notice related to the fan motor assembly on my daughter's Jeep Renegade on a Friday and called Palmer Jeep late that same day and spoke to Thomas Pappas in the service department. After explaining that my daughter was going to be heading back to college soon and the fact that the fan motor was already making some noise, he suggested that I bring the vehicle in first thing Saturday morning. Upon dropping off the vehicle, I discussed with Thomas another issue that I wanted to have checked out related to the transmission shifting. Thomas made sure that both areas of concern were properly addressed by the service department and I am again comfortable knowing my daughter will be heading back to Virginia Tech well maintained vehicle. More

Thomas Pappas was awesome Thomas seriously went above and beyond to make sure I knew he truly cared about my experience there. He was efficient, communicative, personable, and Thomas seriously went above and beyond to make sure I knew he truly cared about my experience there. He was efficient, communicative, personable, and took care of things in such a seamless way-I can’t even express how grateful I am for him! More

My wife was pressured into services she did not understand See above.... Service team was not clear on exactly what recommended items needed ASAP would cost. Items were not needed ASAP. They were rus See above.... Service team was not clear on exactly what recommended items needed ASAP would cost. Items were not needed ASAP. They were rushed... Not available.... And used pressure tactics to pressure a female into purchasing services not needed, not requested. Very questionable business practices. More

Listened to what we needed and didn't push something else My daughter needed a reliable affordable car to drive back and forth to college. They worked with us only in what we needed. They didn't push us in bu My daughter needed a reliable affordable car to drive back and forth to college. They worked with us only in what we needed. They didn't push us in buying something we couldn't afford. Very friendly, upfront and honest in all areas of my daughter's first buying experience of a car. More

Thomas Pappas The service was excellent. Thomas was very friendly and easy to talk to about the service for the recalls. He was accurate in the amount of Time it wo The service was excellent. Thomas was very friendly and easy to talk to about the service for the recalls. He was accurate in the amount of Time it would take and the overall experience of getting unscheduled maintenance was more pleasant because of it. More

Refreshing Professionalism When I met Winston I'd already been jerked around by a couple of other shops without answers to why I was having trouble with my car. Winston listened When I met Winston I'd already been jerked around by a couple of other shops without answers to why I was having trouble with my car. Winston listened, acknowledged my concerns and assured me that he and his team would get to the bottom of my issues. Not only did they but they worked with a third party I had a warranty with and I walked away with a fixed car and $0 bill. More

Stopped by and Purchased a vehicle after work Salesman Jon, was very helpful and did everything he could to make the purchasing decision and process smooth. This carried on down the line to the S Salesman Jon, was very helpful and did everything he could to make the purchasing decision and process smooth. This carried on down the line to the Sales Manager who made sure I got an answer to a few questions I had the following day, to the Finance process. More

great experience No-nonsense best describes my experience(s)!! This is my second purchase and the only dealership for me! There is never pressure to buy and all th No-nonsense best describes my experience(s)!! This is my second purchase and the only dealership for me! There is never pressure to buy and all the staff are knowledgeable! More

Efficient Service Took my Jeep Grand Cherokee in for service -- was in and out of there, almost faster than I could eat my ChickFilA! Customer Lounge is very cozy, fr Took my Jeep Grand Cherokee in for service -- was in and out of there, almost faster than I could eat my ChickFilA! Customer Lounge is very cozy, free bottled water and coffee ;) More