Palmer Dodge Chrysler Jeep Ram

fast and efficient Went in for an oil change, 30 minutes later I was on my way. Did not have to waste an entire afternoon. It was a Saturday so I expected to wait a wh Went in for an oil change, 30 minutes later I was on my way. Did not have to waste an entire afternoon. It was a Saturday so I expected to wait a while, but not today. In and out with no issues More

Warranty Claim I took my truck in for a transmission warranty claim which I bought the warranty from them when I purchased the truck. Not only did they have my truck I took my truck in for a transmission warranty claim which I bought the warranty from them when I purchased the truck. Not only did they have my truck over a month plus, but they didn't even fully complete the job or fix it as I'm still having transmission issues. Additionally the service rep Winston would never provide me updates or call back the many times I left a message inquiring about my vehicle. Additionally I emailed Jody Cruce twice as the situation escalated, but NEVER had a response. Very dissatisfied and I will not be doing business with this dealership ever again. This was the worst customer service I have ever witnessed. More

Purchased a new Ram 1500 I purchased a new 2019 Ram 1500. Tony White was the salesperson that worked with me. Tony was the perfect salesman for me. Tony did not push me to buy I purchased a new 2019 Ram 1500. Tony White was the salesperson that worked with me. Tony was the perfect salesman for me. Tony did not push me to buy a vehicle I didn't want, but worked with me to find the perfect vehicle. My whole experience with Palmer was excellent. More

Saved me from another dealer Excellent service. In particular, Thomas Pappas was an attentive, competent, efficient, detailed service advisor. And he really cared about my entire Excellent service. In particular, Thomas Pappas was an attentive, competent, efficient, detailed service advisor. And he really cared about my entire experience--not just my vehicle's particular issues, but the ways that affected other aspects of my transportation needs--making sure I had a great loaner for the hauling needs I had during the time my Jeep was being serviced. The work was top notch and delivered quicker than promised. I came from a horrible experience at another Jeep dealer service, where I had been going for service and maintenance for the entirety of the 4+ years that I've owned my vehicle (which I purchased new). Because of my experience at Palmer, they now have a new customer for life. More

Alignment Winston is a trusted advisor and provides exceptional customer service. Very pleased! Also, I was so glad that I could get my alignment and recall don Winston is a trusted advisor and provides exceptional customer service. Very pleased! Also, I was so glad that I could get my alignment and recall done on a very busy Thursday! More

Y'all are awesome! Keep up the excellence and expertise in Service. I've adored y'all and have bought Dodges since 2004 when y'all took care of my Ford Mustang after the Keep up the excellence and expertise in Service. I've adored y'all and have bought Dodges since 2004 when y'all took care of my Ford Mustang after the Canton Ford dealership kept telling me "well you're still having that problem, and we think we know what it really is now, but the other expensive things we fixed were broken too." They're out of business now although I swear it is the same people at the Kawasaki dealership across the street where after routine preventative maintenance they fixed my motorcycle's problem after problem after problem until I literally couldn't even drive it out afterwards. I love y'all! Keep up the good stuff! More

You Guys ROCK!!! I felt a little apprehensive about going to a new mechanic but after getting my car serviced at Palmer I have to say I am absolutely pleased with t I felt a little apprehensive about going to a new mechanic but after getting my car serviced at Palmer I have to say I am absolutely pleased with their Service Center. You guys came through for me Big Time! A Big Thank you to Neil and the rest of the staff!!! More

Quick and easy day at Palmer Palmer does it again! Quick oil change and tire rotation on a work day can’t be beat. I’ve used them for all my service needs on my last 2 jeeps. Palmer does it again! Quick oil change and tire rotation on a work day can’t be beat. I’ve used them for all my service needs on my last 2 jeeps. More

No hassle warranty repair with great service My Uconnect 8.4 system started acting crazy. Recently moved to the area. Called Palmer and Luis was very helpful. He got me in to get it checked ou My Uconnect 8.4 system started acting crazy. Recently moved to the area. Called Palmer and Luis was very helpful. He got me in to get it checked out in a reasonable amount of time and kept me up to date on progress. Great job by this team! More

Efficient and courteous service Always very efficient and courteous personnel. I was in and out for an oil change on a weekday within 30 Minutes. Keep up the good work! Always very efficient and courteous personnel. I was in and out for an oil change on a weekday within 30 Minutes. Keep up the good work! More