Palmer Dodge Chrysler Jeep Ram

Terrible experience, and I will never do business with this dealership again. The service manager was extremely unprofessional, dismissive, and unwilling to help. It felt as though their only concern was this dealership again. The service manager was extremely unprofessional, dismissive, and unwilling to help. It felt as though their only concern was taking my money rather than providing any real customer service or honoring their commitments. I purchased a vehicle from this dealership with known issues that we mutually agreed would be addressed after the sale. This agreement was made in good faith and sealed with a handshake. Unfortunately, only one of the issues was addressed, despite our agreement covering more than that. I specifically chose to purchase my next vehicle from a larger, established dealership rather than a smaller independent dealer because I expected a higher level of professionalism, accountability, and customer service. Unfortunately, that was far from the experience I received. I had heard negative stories about this dealership’s service department, and after experiencing it firsthand, I can understand why. Extremely disappointing experience, especially from a dealership of this size and reputation. A handshake and a customer’s trust should still mean something. I would not recommend this dealership to anyone expecting honesty, accountability, or quality customer service. More

Service Writer never contacted myself or my wife with details of the proposed repairs. No detail on tires (make or model, other than 2 ties would cost over $800 to mount), no explanation of why only one details of the proposed repairs. No detail on tires (make or model, other than 2 ties would cost over $800 to mount), no explanation of why only one axle was to receive a new rotor, no explanation of what a "battery issue" entailed when both batteries are being replaced. When no call back was received, we made the decision to have the car picked up and taken to another car shop. We were then charged $250 for the quote. We paid for the towing to and from the dealer. We eventually got the proposed items repaired as well as others for $1500 less. More

I've been servicing my Jeep Liberty 2004 at Palmer Dodge since I purchased it new in 2005. The car has only ~83,000 miles today. The car never had any issues and was never serviced anywhere else. This ye since I purchased it new in 2005. The car has only ~83,000 miles today. The car never had any issues and was never serviced anywhere else. This year last month my engine gave an overheat alarm. When I brought it to the dealer, they took a look in less than 2 hours and determined that the entire cooling system needs replacement. No specific diagnosis, no information, no pictures or evidence provided on WHY I need to replace the entire cooling system of the car. ALL OF IT! A lazy man job. I took it across the street, they washed the coolant reservoir, refilled with coolant since it was empty, and replaced 1 part, a hose if that matters, and it is back on the road like new again. I never missed the 3000 miles maintenance and brought it to this dealership every time. You have the full record of the car. I was there in Jan 2026. For the coolant to be completely empty and full of mud and sludge, it only means that the 28 point inspection was never performed, and probably was not performed in previous visits either. Moreover and not related to the overheating issue, I got a windshield liquid empty sign on the car monitor just before the engine heat issue came up. We purchased a gallon and refilled the relevant liquid tank in the car. It took the entire container! The question is again, what did your service department inspect in January? I know they replaced the light bulbs at my request, but other than that, I truly believe that no-one performed the 28 point inspection the invoice claimed was done. I did not even receive a copy of that inspection report. I will never be back. More

Great job as always. Keep up the good work and i will keep coming back! Keep up the good work and i will keep coming back! More

Online out of state customer. Everything was ready when I arrived. Signed the paperwork and was on my way. Everything was ready when I arrived. Signed the paperwork and was on my way. More

It has been almost two months since my jeep was in there for service . They acknowledged seeing the issues but refused to fix them. They have sense falsely claimed they are dedicated to resolving this but for service . They acknowledged seeing the issues but refused to fix them. They have sense falsely claimed they are dedicated to resolving this but have done nothing and will not take my calls. More