Palmen Kia of Kenosha

Customer service sucks!!!! Went in to the Kia in Kenosha to get my tire fixed on my 2015 Kia Sorento with 5,000 miles on it. Had my tire pressure sensor light come on and took i Went in to the Kia in Kenosha to get my tire fixed on my 2015 Kia Sorento with 5,000 miles on it. Had my tire pressure sensor light come on and took it to get my tire plugged being that I was loosing air at a very fast rate. Psi went from 34-20 in a matter of an hour. The place that I took it to get plugged said there was nothing stuck in it can't find the hole. They put the tire under water and bubble come out. Tire can't be plugged. Go figure. I was very upset to begin with. Brand new truck. Brand new tires. Go to Kia thinking that my tires has a warranty or something being that it's so new. And that I didn't have anything punctured in them. No. The guy that helped me in the service department was rude beyond belief! I was telling him that I think I had the titanium package that would cover the tires. And he was like I can't tell you that. I have a call out to the guy that will tell me. Okay cool thanks. Then he said I would love to help you but you are being a pain. REALLY! I was being a pain! For what? What did I do?! Want my tire replaced. Of course. And lo and behold I did have the titanium package and ohh of course thy don't have my tire in stock so I have to go back down to Kenosha again tomorrow. Imagine that. My $35,000 truck is now driving around on a bunk xxx spare! More

Bait and Switch - Confirmed! Very deceptive car dealer. I had been dealing with Palmen's internet personnel on a car that I found on cars.com. The car was advertised at a great Very deceptive car dealer. I had been dealing with Palmen's internet personnel on a car that I found on cars.com. The car was advertised at a great price. I called before I went to the dealership and was assured the car was still available and the price was correct. I arrived and believe I saw the car in the parking lot and proceeded inside. I was approached by a salesman and I explained I had been dealing with an Internet sale rep and I was supposed to ask for a specific sales rep. Though that sales rep I wanted was busy, I was assigned a new sales rep. I was taken back to his office and was told the car I was looking for sold 30 minutes before I arrived. The dealer wanted to show me something else, though I refused, I only wanted the deal I saw on the Internet. As I left the dealership I noticed the car I thought was the car I was looking for was mysteriously gone. I decided to take a drive around the parking lot and noticed the car in the dealerships garage. Well it has been 5 days since my visit to Palmen and guess what, the car I was looking for is still on Cars.com. So my wife called today to see if the car was available, and it was. It is official, Palmen did a BAIT AND SWITCH! If you want a hassle free and honest experience drive a few miles and go to Raymond Kia in Antioch, Il. Raymond Kia honors their cars.com prices and actually have the car when you arrive. More

Palmen Perfection From beginning to end the experience was fantastic. I bought a safe car for my wife and daughter Tom and Giaco treated me like family. Thank you. F From beginning to end the experience was fantastic. I bought a safe car for my wife and daughter Tom and Giaco treated me like family. Thank you. Fausto Fioravanti More

Best Service Ever!!! I recently purchased a 2014 Dodge Charger R/T. I had the best service from Giaco Ruffalo, Jose Ayala and Tom Richer!!! I will def be purchasing all my I recently purchased a 2014 Dodge Charger R/T. I had the best service from Giaco Ruffalo, Jose Ayala and Tom Richer!!! I will def be purchasing all my vehicles from Palmen in the future. Thanks for the great service and all your help guys!! You are the best! More

Mike M Just bought my 2006 Subaru from Mike, I normally purchase through Brian A, but now he is the Finance Man now. Brian handed me over to Mike and I'm gla Just bought my 2006 Subaru from Mike, I normally purchase through Brian A, but now he is the Finance Man now. Brian handed me over to Mike and I'm glad he did. I will send everyone I know to Mike in the future. He is a down to earth salesman, no presure. Real nice guy. Super Clean Car! Love it. Peter M. More

Not impressed I should have bought either a different brand or gone to a different dealership. Don't waste your time. I have owned my car 5 months and it has been n I should have bought either a different brand or gone to a different dealership. Don't waste your time. I have owned my car 5 months and it has been nothing but a headache with this dealership. More

Great customer service! We worked with Brian when we decided to purchase a new mini van. I first visited by myself, then came back later with my husband, Brian was extremel We worked with Brian when we decided to purchase a new mini van. I first visited by myself, then came back later with my husband, Brian was extremely courteous and professional, and worked very hard to determine our needs and find the perfect vehicle for us. I would absolutely recommend giving him a call if you are considering a new vehicle. He was a pleasure to do business with! More

EXCELLENT CUSTOMER SERVICE We were in the market for a specific type of vehicle. Brian listened to our requests and found us the perfect van for our family. We were most impre We were in the market for a specific type of vehicle. Brian listened to our requests and found us the perfect van for our family. We were most impressed with the high level of customer service before and after the sale. We look forward to returning to Palmen Kia of Kenosha and working with Brian again when its time to purchase our next vehicle. More

Great car salesmen I would have to say this guy was the best car sales man I have ever had. I have been talking about him to everybody and sending more clients his way. I would have to say this guy was the best car sales man I have ever had. I have been talking about him to everybody and sending more clients his way. I am actually ready to buy another car from Mr. Ambrogio. Get more guys like him. Thanks More

Brian A Brian is the best! I will buy all future cars from him!! Extremely helpful and always gets back to you if you leave a message. Brian is the best! I will buy all future cars from him!! Extremely helpful and always gets back to you if you leave a message. More