Palmen Buick GMC - Service Center

Service is always gracious and helpful. Time spent waiting is usually minimal and employees always pleasant Time spent waiting is usually minimal and employees always pleasant More

Always wonderful to deal with. Extremely helpful! Always keeps me updated. Reliable and Dependable. Thank you! Extremely helpful! Always keeps me updated. Reliable and Dependable. Thank you! More

did a great job and didn’t take long time service was excellent and great customer service excellent and great customer service More

We trust Palmen with all of our service needs. They are very thorough and affordable They are very thorough and affordable More

I would say that the staff in the service center are knowledgeable. I would like to add that their customer service could be improved. This was my first time at this location, so I wasn’t sure what to e knowledgeable. I would like to add that their customer service could be improved. This was my first time at this location, so I wasn’t sure what to expect. However, when I arrived there was not clear direction as what I should do with my car. I left my car parked near one of the garage doors and entered into the office space. There, I stood waiting to be acknowledged my several staff for many minutes. It wasn’t until a technician came in questioning the positioning of my car that I was spoken to or given directions. I was then prompted to bring the car into the shop and it was at this point I had to wait another stint before being asked why I was there, being directed to the lead tech who was assigned my appointment. I don’t expect an exceptionally warm greeting when walking into a maintenance facility, but I would encourage there to be a heightened sense of awareness for a customer’s needs instead of tending to other personal matters (like having a non-work related conversation on the side). More

Great service every time I bring my car there. They always have it ready as promised in the time allotted. They always have it ready as promised in the time allotted. More

The service center was able to fix a problem that I had under warranty that another dealer wasn’t able to. Another dealer said it would take me 2 weeks to get in and then the part was on back order with no under warranty that another dealer wasn’t able to. Another dealer said it would take me 2 weeks to get in and then the part was on back order with no date. Palmen got my truck in next day and the part ordered a day after that. They updated me every step and I couldn’t say enough good things about them! More

Very pleasant experience. Professional and curtious service. The service performed was to quality expected and completed in a timely manner. Professional and curtious service. The service performed was to quality expected and completed in a timely manner. More

I am widowed, and it is important to me that I can trust a place to care for my vehicle. Honesty and reliability is essential to keep my vehicle safe. a place to care for my vehicle. Honesty and reliability is essential to keep my vehicle safe. More

My experience with the dealership has been positive. Brought in a Buick envision 2023 for a recall and an oil change. The work and recall were handled in a quick and timely manner. Brought in a Buick envision 2023 for a recall and an oil change. The work and recall were handled in a quick and timely manner. More