Palmen Buick GMC - Service Center

Great Service! Great people to do business with. Very friendly, and courteous. The dealership is extremely clean and well maintained. Dan is a great guy and I a Great people to do business with. Very friendly, and courteous. The dealership is extremely clean and well maintained. Dan is a great guy and I always enjoy talking with him. More

Indifferent See the e-mail message sent prior to the completion of the work.... From: Henry Spates Sent: Friday, January 4, 2019 10:16 AM To: jgaron@palmen.c See the e-mail message sent prior to the completion of the work.... From: Henry Spates Sent: Friday, January 4, 2019 10:16 AM To: jgaron@palmen.com Subject: 2006 Hummer H3 Hello Jason and Happy New Year. Addie and I were there on Dec, 10th to have some warranty work done as well as oil change and tire rotation. You had me call the warranty company to get them to okay the repairs on the a couple of things so you could order the parts. This was done on the 11th of Dec and reported to you. We have not heard from you. Please advise. Henry and Addie Spates We followed up the e-mail with a phone call to our service rep on the same date as the e-mail above. Jason stated that the parts needed had not been ordered and that he would do so once our conversation was complete and that we could bring the truck in on Monday the 7th of Jan. We settled on the 9th of Jan at 07:30 am. On Jan 9th, we arrived at 07:30 to the service department and gave the truck over for service. We received a call from Jason at or around 1630 hours on the 9th of Jan stating that something went wrong with the repair and that the truck will be ready that following day, some time in the morning. On the day of the 10th of Jan, at or around 1600 hours, we called to find out what the status was on the truck since we had not received any information that morning as we were told we would. We left a message for Jason and he did call us back and stated that the truck was ready. We arrived at the service department at or around 1730 hours, paid the invoice and was on our way. The score reflects the indifference we felt as loyal Palmen customers. ***END REPORT*** Henry and Addie Spates More

Been at service three times for the same reason. We bought our vehicle from Palmen and was very happy with our entire service and transaction. About six months later we found a vibration in he front We bought our vehicle from Palmen and was very happy with our entire service and transaction. About six months later we found a vibration in he front of vehicle, we were told it was a bent rim, so we purchased a new rim and new tire, the problem still occurred, we went back and service said it was another bent rim, so we changed it again. The problem still is happening today, I’m so upset with the service department, and I was thinking of purchasing another vehicle from palmen but now definitely reconsidering. More

The service crew at Palmen in Kenosha did a excellent job! Everyone who worked on our Buick did a thorough job. It runs like a new vehicle! We are glad the Palmen in Kenosha is our go to service center! Everyone who worked on our Buick did a thorough job. It runs like a new vehicle! We are glad the Palmen in Kenosha is our go to service center! More

Great Experience!! I always deal with Kevin Phillips and he always ensure I get Great, Fast service. He has always taken care of any concerns I have with my vehicles. I always deal with Kevin Phillips and he always ensure I get Great, Fast service. He has always taken care of any concerns I have with my vehicles. More

Kevin is the BEST! Great service provided from Kevin! Took my car in for some recalls and he made sure everything was good! Had tire pressure light on and that was also Great service provided from Kevin! Took my car in for some recalls and he made sure everything was good! Had tire pressure light on and that was also taken care of without even having to ask! Always a pleasure to deal with! More

Warranty work I had to have some warranty work done. Kevin gave me a loaner truck and made sure that was car was immaculate when it was returned to me. I had to have some warranty work done. Kevin gave me a loaner truck and made sure that was car was immaculate when it was returned to me. More

Excellent service department! Always great service at Palmen! Friendly & informed staff always ready to help. They are busy and remain patient - I would recommend them to anyone! T Always great service at Palmen! Friendly & informed staff always ready to help. They are busy and remain patient - I would recommend them to anyone! Thank you! More

Jeff Nagy is FABULOUS! Had a very very good experience this visit thanks to Jeff Nagy. He's a great asset to your dealership. Knowledgeable and helpful... And NOT pushy! Had a very very good experience this visit thanks to Jeff Nagy. He's a great asset to your dealership. Knowledgeable and helpful... And NOT pushy! More

Jeff Nagy is a breath of fresh air! Jeff Nagy handled my case in a respectful, professional and fair way. He represents the best in an unsure hectic environment. Very refreshing to be ab Jeff Nagy handled my case in a respectful, professional and fair way. He represents the best in an unsure hectic environment. Very refreshing to be able to rely on someone! Thanks! More