Palmen Buick GMC - Service Center

Service for recall work I dropped my car off To take care of some recall work. A courtesy car was provided and I was on my way to work in no time. Always friendly and courteo I dropped my car off To take care of some recall work. A courtesy car was provided and I was on my way to work in no time. Always friendly and courteous without trying to sell me add on work. More

Left me wondering My wife brought her Buick Lacrosse (which we purchased from Palmen) because the system that connects to your phone has NEVER worked. They charged her My wife brought her Buick Lacrosse (which we purchased from Palmen) because the system that connects to your phone has NEVER worked. They charged her $139 to put on the analyzer, only to tell her it would cost another $185 to replace the "bluetooth antenna", and possibly another $595 to replace the VCIM (Vehicle Communications Interface Module). Additionally, her trunk will not stay closed (technician states it's a known problem). States it would be another $147 to replace corroded switch. These are known Buick defects. Why are customers being made to pay to correct these types of issues? More

Service visit Always great service. The service team is top notch. Truck was returned to me nice and clean as always. Work was done quickly and as promised. Always great service. The service team is top notch. Truck was returned to me nice and clean as always. Work was done quickly and as promised. More

Easy quick repair with great communication Palmen Buick GMC Cadillac never ceases to provide great customer service with quality work and convenience for my time guaranteed. Jason Garon is part Palmen Buick GMC Cadillac never ceases to provide great customer service with quality work and convenience for my time guaranteed. Jason Garon is particularly determined that I am completely satisfied and informed before I walk out the door. More

Excellent Oil Change Love this place....Staff extra friendly. Atleast 3 employee stop to ask if I need anything. Very quiet and relaxing spot for a oil change and car wash Love this place....Staff extra friendly. Atleast 3 employee stop to ask if I need anything. Very quiet and relaxing spot for a oil change and car wash. More

Great service, attentive, customer service and professionali Always on time, assertive, attention to detail on recommendations needed for my car when in for service. Top notch to work with. Would recommend them Always on time, assertive, attention to detail on recommendations needed for my car when in for service. Top notch to work with. Would recommend them. More

Very good Experience I was up there with my son having routine maintenance performed on our vehicle. Tim made sure we were taken care of from beginning to end. The rest of I was up there with my son having routine maintenance performed on our vehicle. Tim made sure we were taken care of from beginning to end. The rest of the staff supported us as well. Thanks to everyone involved. More

Took 3 weeks 4 days Palmen gave me a loaner car and repair was completed once they got the sensor parts GMC gave me a discount off the $1200 invoice but it still cost me Palmen gave me a loaner car and repair was completed once they got the sensor parts GMC gave me a discount off the $1200 invoice but it still cost me over $800 for a world back order they have on the sensors. I have been a loyal GM customer sine 1986. This experience his made me decide to never buy another car. I will lease all my cars in the future since I can’t count on the automobile industry making a confident and trustworthy product. More

Service and friendly representatives! Professional service writers. Took care of all my needs, and delivered at the time promised. Had to have me picked up after car was done and valet se Professional service writers. Took care of all my needs, and delivered at the time promised. Had to have me picked up after car was done and valet service very prompt and driver friendly! More

The best customer service!!! You will not find better customer service! I highly recommended the Palmen service department! Kevin did a great job as always. Thank you! 5 stars!! You will not find better customer service! I highly recommended the Palmen service department! Kevin did a great job as always. Thank you! 5 stars!! More