Palmen Buick GMC - Service Center

A dealership I can Trust I travel for my job and so if I am gone and my wife experiences a vehicle problem oi there is routine maintenance to be done on the vehicles I know I I travel for my job and so if I am gone and my wife experiences a vehicle problem oi there is routine maintenance to be done on the vehicles I know I can trust our Service manager, Tim Hoffman to watch out for us. Tim always makes sure that my wife knows what he is going to do on the vehicle and explains any questions she has. After the service he takes the time to go over the work completes and makes sure that she feels comfortable that there are no issues with the vehicle. More

Pleasant Experience Kevin made sure I was informed on the process. Pleasant experience dealing with warranty work done to my vehicle. He made sure I had contact info if I Kevin made sure I was informed on the process. Pleasant experience dealing with warranty work done to my vehicle. He made sure I had contact info if I had any questions and made sure I was provided a courtesy vehicle while it was being done. More

Excellent Service It is always a pleasure bringing my vehicle into Palmen. Always very pleasant and professional. I have been leasing and servicing all my vehicles fr It is always a pleasure bringing my vehicle into Palmen. Always very pleasant and professional. I have been leasing and servicing all my vehicles from Palmen for a number of years. Definitely recommend this dealership! More

Always go above and beyone No one likes emergency car repairs, but Palmen makes it much less painful. Kevin in the Service Department works to find the most cost effective solu No one likes emergency car repairs, but Palmen makes it much less painful. Kevin in the Service Department works to find the most cost effective solution and helps makes the repair time less stressful for me. More

Service visit I was late for my appointment. I called ahead and they were still able to fit me in. The service was very good. The staff was excellent and very cour I was late for my appointment. I called ahead and they were still able to fit me in. The service was very good. The staff was excellent and very courteous. More

Came in for an oil change Came in for oil change and when checking out I noticed that the rubber door trim of my drivers side door was torn open. Yes it was somewhat worn but Came in for oil change and when checking out I noticed that the rubber door trim of my drivers side door was torn open. Yes it was somewhat worn but not torn. My service guy seemed as if it didn't matter. More

Great service manager Kevin made the experience very positive he gave me a nice loaner and made sure my vehicle received excellent service he makes this dealership one that Kevin made the experience very positive he gave me a nice loaner and made sure my vehicle received excellent service he makes this dealership one that I would highly recommend More

Kevin Phillips was great, very professional & friendly. Kevin did a great job of getting me processed quickly, & getting my vehicle into service for the oil change & cooling sys. flush. He was very professi Kevin did a great job of getting me processed quickly, & getting my vehicle into service for the oil change & cooling sys. flush. He was very professional & friendly. The only negative thing I would mention was a disparity between the price I was initialy quoted for the cooling system flush, & the final price I was charged. Initial quote I was given over the phone for the flush was $40 - $60, & final cost was $158 (tax incl.). More

First oil change on my new 2018 Buick Regal I was able to get an appointment within a couple of days of my call and time that fit my schedule. Service folks were welcoming, polite and efficient I was able to get an appointment within a couple of days of my call and time that fit my schedule. Service folks were welcoming, polite and efficient. Answered my questions about how the car trunk opens which had nothing to do with my service. More

Oil Change Very efficient and great customer service. Will continue to use and will definitely recommend to others. Nice waiting are. Washes behicle as part o Very efficient and great customer service. Will continue to use and will definitely recommend to others. Nice waiting are. Washes behicle as part of their service. More