Palmen Buick GMC - Service Center

I am widowed, and it is important to me that I can trust a place to care for my vehicle. Honesty and reliability is essential to keep my vehicle safe. a place to care for my vehicle. Honesty and reliability is essential to keep my vehicle safe. More

Nice and fast service nice people to work on my truck nice dealership to visit nice dealership to visit More

Was in and out without any hesitations understood the assignment and did a great job assignment and did a great job More

I find all of these satisfaction surveys to be annoying. Palmen does the best job. Palmen does the best job. More

Tim is always professional and explains what I need and why. I won’t deal with anyone else! why. I won’t deal with anyone else! More

Good service timely appointment s why do you have a minimum number of words? Thanks minimum number of words? Thanks More

They really helped meet my needs while repairing my truck after my insurance company struggled to get the information they needed in a timely manner. after my insurance company struggled to get the information they needed in a timely manner. More

Always get great service here. Always find time to fit me in and service is prompt and accurate!! Always find time to fit me in and service is prompt and accurate!! More

Great service in resolving my vehicle's recurring engine problem and in a quick manner. problem and in a quick manner. More

I asked 3 people to explain how front collision works. I did not receive a consistent answer. While speaking to two different individuals they negated my conversation by stating they close at 6pm. I was i I did not receive a consistent answer. While speaking to two different individuals they negated my conversation by stating they close at 6pm. I was in the building with Ben taking at 5:40pm and on the phone the prior week with Randy at 5:30pm. Why am I being interrupted about what time they close? It does not demonstrate the customers needs come first and excellent customer service. I asked for verification that the issues I had with my 2023 Yukon were directly related to their findings and I was told "it should be". That is not confidence for me to feel safe driving my vehicle. My husband took my truck in on Tuesday at 9:45am and he called Wednesday after 12pm and the oil change or work had not been started. I don't understand why my vehicle was scheduled for a oil change on Tuesday at 9:45am and it was not touched until my husband called the next day. My purchase experience was great with Jimmy Johnson and service department interactions have been poor. I am very disappointed, this is a local dealer near my home and I do not feel welcomed or appreciated for my vehicle purchase More