Palmen Buick GMC - Service Center

When I’m there, everyone is kind, but I don’t feel like Palmen goes above and beyond with customer service. I’ve been needing my 3rd row seatbelt fixed for months and when I call, they never have a loaner Palmen goes above and beyond with customer service. I’ve been needing my 3rd row seatbelt fixed for months and when I call, they never have a loaner vehicle available for me, and they just tell me to keep calling back every day because “they’re busy and will forget” to call me. The only reason I was able to get my recalls taken care of is because I was willing to “wait” for several hours for my vehicle to be serviced. Great, service-oriented companies would do whatever it took to make sure I was a repeat customer for maintenance and purchasing. If I had other options, I would not come here. More

Horrible service Shame on the dealership for the awful hospitality didn't cate about my problems hospitality didn't cate about my problems More

When calling for appt, very personable and got me in when it was convenient for me. Tells you how long it may take and explains why it may take longer. I believe I worked with Jason. Nice guy. it was convenient for me. Tells you how long it may take and explains why it may take longer. I believe I worked with Jason. Nice guy. More

I feel the need to preface this review with the fact that I have been waiting 5 months to write this hoping things would change. My 2023 GMC Yukon XL AT4 has had electrical issues ever since the motor was r I have been waiting 5 months to write this hoping things would change. My 2023 GMC Yukon XL AT4 has had electrical issues ever since the motor was replaced at 23,000 miles in June. Battery was replaced due to issues when replacing the motor, driver seat module was replaced, battery then ended up dying completely, cruise control works intermittently, auto stop feature still does not work, audio system periodically just doesn’t work, and other various buttons are not operational 100% of the time in a vehicle that is 17 months old. Also, while it was in with the motor replacement in June, they put a crease in my driver fender and denied it. I have dealt with 3 of the 4 service consultants. Palmen has done nothing to make it seem like they care about keeping me at Palmen. GMC themselves have done ZERO to keep me as a GMC customer by standing behind their product. I have handled this extremely lengthy process professionally but direct. I am not out of patience. More

I have always received good service promptly given. Tim Hoffman is always of the highest caliber in helpfulness. Tim Hoffman is always of the highest caliber in helpfulness. More

No problems at all. Nice people and nice facilities. Tire was fixed, oil was changed Nice people and nice facilities. Tire was fixed, oil was changed More

I am very Thankful! because Jason Garon is the best and always helps and fixes the problems very quickly. He is very helpful. I am coming over there because of him! Plea because Jason Garon is the best and always helps and fixes the problems very quickly. He is very helpful. I am coming over there because of him! Please tell him thank you for me. He is very professional and trust him! More

6 times my car was brought back. . Horrible service... Will never have services done there again . Horrible service... Will never have services done there again More

Great place. Your vehicle is finished in a short time,and the workers treat you nice Your vehicle is finished in a short time,and the workers treat you nice More

I had a very good experience, and I would most definitely recommend them to anybody. He took care of me and make sure that all my questions were answered. recommend them to anybody. He took care of me and make sure that all my questions were answered. More