Palmen Buick GMC

Excellent service....have been Buick owner for YEARS Have been Buick owner for decades !i don’t think I would happy with another Dealer and of course without the the great service of Jason Have been Buick owner for decades !i don’t think I would happy with another Dealer and of course without the the great service of Jason More

Oil change and tire rotation When maintenance is required I had the privilege of being able to call the morning of drop the car off for the day. I additionally had concerns on a When maintenance is required I had the privilege of being able to call the morning of drop the car off for the day. I additionally had concerns on a noise and requested it be inspected. By 3pm I had not heard a status on my vehicle so I called. Turned out that my vehicle was not going to be ready and I was required to use a courtesy vehicle. When I went to pick up the vehicle, I was made aware of the issues with my vehicle and I had decided I would purchase the parts myself and do the install. It was obvious to the gentleman that he was annoyed by this decision, even though I was paying $70 for them to just look at it. The next day I dropped off the rental vehicle to find that there was a nail in the tred Of the tire. When I let the service individual know they were obviously frustrated and aggressive with how they asked me questions about it. He continuously threatened to charge me for the tire while I know it could be patched. He rudely pointed out that it was a new vehicle that was going to be sold to someone. He discussed with his manager who chose to not charge me and decided to tell me “I don’t know why he decided that, but I’d there’s anyone that you should thank is him”. First off as a customer I was displeased having to have a rental because 8 hours is not enough time for an oil change and tire rotation. The said service individual argued with me on this point that they had a tech call in for an unfortunate reason, however he seemed to forget that as a customer this did not affect me. I will never step foot in this place again even with my tire rotations are free More

Oil change, tire rotation Great service, Jason was very efficient. Quick service and friendly! The cashier was a very nice lady.yes I would recommend and will be back. Great service, Jason was very efficient. Quick service and friendly! The cashier was a very nice lady.yes I would recommend and will be back. More

Excellent Sales/Finance Team We had an excellent car buying experience at Palmen. Our salesman, Dave Weber was knowledgeable and helpful. The manager and finance team were amazi We had an excellent car buying experience at Palmen. Our salesman, Dave Weber was knowledgeable and helpful. The manager and finance team were amazing as well. More

Luis/Dan are great Quick and painless shopping experience. Got a great car at a great price! Highly recommend theses two and suggest everyone go see then! Don’t shop any Quick and painless shopping experience. Got a great car at a great price! Highly recommend theses two and suggest everyone go see then! Don’t shop anywhere else! More

Buick Enclave Service I needed service work done on my Buick Enclave. I always contact Tony for any type of service that is needed on my Buick because I know he will be upf I needed service work done on my Buick Enclave. I always contact Tony for any type of service that is needed on my Buick because I know he will be upfront and honest with me with what is needed on my car and takes the time to give me a thorough explanation as to the work that will be done on my car amd review it with me once the work has been completed. Top notch, A++++ More

Friendly, Knowledgeable, Helpful Always take my car here, trust them... The mechanic was very helpful and went beyond to make sure my car and me were taken care of.. Thank you for t Always take my car here, trust them... The mechanic was very helpful and went beyond to make sure my car and me were taken care of.. Thank you for the great service.. More

Special Coverage Reimbursement I had check engine light come on. Went to my local garage to see if it was drive able and to find the reason of the problem. It was an emission probl I had check engine light come on. Went to my local garage to see if it was drive able and to find the reason of the problem. It was an emission problem. I called Palmen to see if it was a warranty issue. I was told it was not so because I live an hour away from the dealership, I had my garage fix it. A week later, I get a letter telling of an extended warranty on the part that I had replaced. I filled out the attached form and headed to Palmen. Talked with Dan First and he took care of the paperwork! I received my reimbursement in less than a week. Totally satisfied with the whole deal top to bottom! Couldn’t have been handled better! Crazy good service! Thank You!! More

Unhappy with some of the service. I came in for oil and filter change and tired rotate, and they did top off any of my fluids. And that's not right, because you all said you do. So tha I came in for oil and filter change and tired rotate, and they did top off any of my fluids. And that's not right, because you all said you do. So that made me disappoint in the service I got. More

Service dept is always quick and thorough. Good quick routine service . Followed up with me regarding some future maintenance regarding brake replacement I the rear with rotate replacement too Good quick routine service . Followed up with me regarding some future maintenance regarding brake replacement I the rear with rotate replacement too. I declined service. Replacement of roters is not always necessary. They can be turned.. More