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Palmen Buick GMC
Kenosha, WI
3,551 Reviews
Welcome to Palmen Buick GMC Cadillac! Palmen Buick GMC Cadillac is a new Buick, GMC and Cadillac dealership that proudly serves Kenosha, WI and the surrounding communities. Normally, the “About Us” page is a dedicated place for any business to talk about how great they are, however, we think this page should really be called “About You”. Purchasing a new or used vehicle in Kenosha, WI is a big decision and it’s one that you need to feel completely comfortable with. This is why when you visit our dealership, located at 7110 74th Place, Kenosha, WI 53142, you won’t be met with a pushy sales pitch and an unresponsive atmosphere, but rather by a group of professionals that truly cares about you and your family finding the perfect vehicle. Here at Palmen Buick GMC Cadillac we take the time to get to know each and every one that visits us so we can provide a shopping experience that accommodates individual needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 7:00 AM
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Showing 3,551 reviews
December 04, 2020
I came to Palmen Buick GMC knowing exactly what I wanted. I called and spoke with Chrissy to confirm the vehicle was still available. Chrissy was great checking in and following up with me and my busy schedu I called and spoke with Chrissy to confirm the vehicle was still available. Chrissy was great checking in and following up with me and my busy schedule. Orlando was great every step of the way making the vehicle purchase easy. Orlando, thank you all of your help, hands down you earned the 5 stars!! Keep being awesome Orlando! The reason for the two stars for Vince, he is rough on the edges and in the way he speaks to people. Other then having to speak with Vince a couple times I would buy from here again with confidence. Thank you! More
by KG
December 02, 2020
While we have been going back and forth with Tony with our 2020 Escalade issues, (3) to be exact, Tony has taken care of the first two instantly and effectively. 3rd issues took longer because of a back our 2020 Escalade issues, (3) to be exact, Tony has taken care of the first two instantly and effectively. 3rd issues took longer because of a back order but Tony has keep contact with me to ensure that I know what is going on and that is rare theses days thank you Tony for all your hard work to take care of everything for me. Hopefully we wrap it up as soon as you get parts in! More
by SALCEDOCJUAN
Verified CustomerDecember 02, 2020
Tony was very nice along with the others. Wish I lived closer. Waiting area was very clean and comfortable. Recall work was done in adequate time. closer. Waiting area was very clean and comfortable. Recall work was done in adequate time. More
by Cheeriosluvr
Employees Worked With
Tony Wojciechowski
December 02, 2020
Knowledgeable response to my car malfunction. Service to me rated 100%. Pleasant young man pleasantly picked me up calmly as there was an accident near my street. Confidence in my completed repair on one me rated 100%. Pleasant young man pleasantly picked me up calmly as there was an accident near my street. Confidence in my completed repair on one day was the best. More
by sallywe0716
Employees Worked With
Tanner, Tony Wojciechowski
November 29, 2020
Dan was good to work with. However after purchasing my truck the dealer ship failed to make sure everything was working prior to the sale. Side mirror blinkers don’t work, drive side rear blinker doesn’t truck the dealer ship failed to make sure everything was working prior to the sale. Side mirror blinkers don’t work, drive side rear blinker doesn’t work. Looked up on line, they are 40-50 dollars to replace. They also did an extremely good job waxing and the truck. Couldn't see a single scratch on the truck until I went and washed it. Now I can see scratches all over the entire truck. No very satisfied. Hopefully they make this right when I call them. Also didn’t bother to put in any gas for me. Received a truck with the gas light on. Truck also has some sort of noise coming from the front end now. Lot of issues for only owning it less then 2 weeks More
by Bsmith1844
November 29, 2020
Our sales rep Juan was awesome - very insightful, friendly but not pushy. The financing part of sales was a little to lengthy for our liking especially during covid. We have excellent credit and I friendly but not pushy. The financing part of sales was a little to lengthy for our liking especially during covid. We have excellent credit and I think some questions could have been answered up front (like how many mths , down pymt amt, etc). We understood financing rep (no name tag?) was only 4 days on the job but maybe could have used a bit more training or someone sitting with him during sale. Over-all we would recommend Palmen and would do business with them in the future. We love our new Buick! More
by DONNA.HART001
November 27, 2020
I was bullied into purchasing an optional warranty in which I did not want. The sales manager informed Nat, my second salesman, that I didn’t take it I could not purchase the vehicle. My 25years as a cus which I did not want. The sales manager informed Nat, my second salesman, that I didn’t take it I could not purchase the vehicle. My 25years as a customer service director and assistant to the VP of sales and marketing as well as the CEO and President of the company I worked for I am appalled by your selling tactics. It is not only unethical but also illegal. Nat seemed to be quite concerned on my background, my clients included high box retails stores, domestic and internationally. My experience with Palmen Motors at your location was awful. I will never refer anyone to your store. Retraining your sales team to get sales needs to be revisited and some changes need to be done. Furthermore; never judge a customer by their appearance nor credit score. I was and still am very educated and my bank account is significant. I am disgusted by Nat’s way of bringing to my attention MY credit score as I am obviously very well aware of its standing. Also, giving the customer an option and then refusing to put it writing is just another poor selling tactic. I really hope you consider touching base with your sales team and revising the “do’s and dont’s” with the entire team. I wish I could say it was a pleasure but I will not lie. Have a great day. Carmen Villarreal More
by CVILLARREAL1224
Employees Worked With
Chrissy Rojas, Nat Zunkel, Darrell James
November 24, 2020
I figured out what GMC really stands for when I went in and met Orlando and the Palmen Dealership Crew; Great Men Caring! Was the BEST Truck buying experience EVER! Thank You ❤️ and met Orlando and the Palmen Dealership Crew; Great Men Caring! Was the BEST Truck buying experience EVER! Thank You ❤️ More
by WELTER55
Employees Worked With
Other Employees :
Andy Palmen - Owner and A Caring Person, Alfonso Gomez
November 23, 2020
The dealership was clean and organized and full of eager to help staff when needed. I used the bathroom and noticed there was no soap in both soap dispensers. Good to see people are washing there hands but to help staff when needed. I used the bathroom and noticed there was no soap in both soap dispensers. Good to see people are washing there hands but now it all gone what happens after a staff meme we used the bathroom and notices there isn’t soap? Are they to proud to change soap or do they just not was their hands and use that as an excuse? Or is it as simple as no more soap in house for the dispensers? The world may never now ? Either way I enjoy this Palmans dealer due to Tim and his personality and knowledge, that keeps me coming back. Also the guys in back haven’t messed up anything I have had work done to my truck either. Happy thanksgiving:) More
by Josh McCue
Employees Worked With
