Palisades VW

This is my 5th, yes FIFTH, volkswagen from the Palisades VW Nyack NY dealership and it is ONLY because of the outstanding customer service. James was my dealer for the past 2 cars and prior was another deal VW Nyack NY dealership and it is ONLY because of the outstanding customer service. James was my dealer for the past 2 cars and prior was another dealer by the name of Steve who was just as good inorder to keep me coming back to THIS dealership in particular. I should mention that i live in Palisades Park NJ which has THREE closer dealerships to me that dont even compare to the Palisades Volkswagen in Nyack NY. Whilst being on the topic i may as well mention the outstanding customer service in the service/auto body department that they too are the ONLY reason I choose to drive 40 minutes out of my way to be treated wonderfully. Thank you to James and i too believe the manager John Nahass should be recognised as a fabulous person to work for due to the many years i have been coming back to this dealershipi have always felt secure it is genuinely a happy and respected environment continuously. Sincerly a fond and loyal VW girL :) More

It's my second vw I purchased from palisades vw, never had a problem throughout the years I Owned the cars The best dealer I delt with best prices and best service, the most qualified employees Such as had a problem throughout the years I Owned the cars The best dealer I delt with best prices and best service, the most qualified employees Such as James telese who I purchased cars from overall my favorite dealership, They always take care of me whenever I need help from them I recommend this dealer to anyone who's lookin into a volkswagen More

No, I won't recommend this dealership. This sales rep was very uncouth and does not know how to treat a customer. I did complain to John Navass the sales manager and he never returned to my call or responded very uncouth and does not know how to treat a customer. I did complain to John Navass the sales manager and he never returned to my call or responded. So I did call VW Corporate and told them about the attitude of this sales rep at the dealership. They need to know without customers they are not gonna get a pay check. James needs to learn how to respect a customer. I did not purchase the vehicle I was looking for, from this dealership . Instead I got my 2011 vw gti from another dealership. More

The staff is Courteous, friendly and helpful. I usually deal with Jason. The facility is clean and they have coffee and snacks. They offer rides to the nearby mall and you can scdule a loaner in advance i deal with Jason. The facility is clean and they have coffee and snacks. They offer rides to the nearby mall and you can scdule a loaner in advance if necessary. More

Bought a Passat from this dealer. Very simple easy process. Aggressive price with 0% financing. Also, have had great experiences with the service department for both routine service and emergenci process. Aggressive price with 0% financing. Also, have had great experiences with the service department for both routine service and emergencies (bent rim, forgotten NYS inspection). They get you in and out quickly and did quality work. The car has been great so far but the newer VW models may not do it for me, but if I was going to buy one, I would definitely buy it here. More

Whek I went to purchase my 2009 Jetta TDI, Doug Chemick our salesman was very upfront and honest about the availability and pricing. He was very courteous and professional in addition to being very knowle our salesman was very upfront and honest about the availability and pricing. He was very courteous and professional in addition to being very knowledgable about all of the VW products. I will return again to buy a 2010 Jetta TDI in the near future and will definately see Doug again. More

I received an e-mail on 6/02 from Syed Ispahany of Palisades VW stating that the order placed on 4/11, almost 2 months earlier, would not be fulfilled. He then tells me that they were going to add an Palisades VW stating that the order placed on 4/11, almost 2 months earlier, would not be fulfilled. He then tells me that they were going to add an extra $473 to the price of the car if I wanted to re-order. The MSRP on the 2009, for the same specs, is actually $246 LESS and they were trying to charge me $473 MORE. We had a contract for them to deliver my car at the price of $16,490.00. Item 6(a) in the back of the contract states that "no additional fee or charge will be imposed or collected due to changes in the manufacturer's list price" So they are in breach of contract. But, they left a bad taste in my mouth and I want nothing else to do with their dealer, so I asked for my $500 deposit to be refunded. They have not done so. According to an internet sales manager from another dealer, he hasn't been able to place an order for a 2008 VW Rabbit since MARCH. I believe this salesman/dealer knew this from the beginning and kept my money for 2 months. I don't see any goodwill in this at all, quite the opposite. Sounds like they had a hidden agenda to get me in the dealer promising me one thing and then hoping I would take whatever they offered me down the line. When I walked in to the dealer the salesman, Syed, was hardly apologetic. He couldn't even explain to me why it took him 2 months to realize the car couldn't be ordered. He would not do anything about the price either, not even honor the contract that we had both signed. So I asked for the sales manager, John Nahass, but he was out that day. The finance manager, I forget his name, came over and I tried to explain the situation to him, he seemed like he didn't care either. I asked them to call the sales manager because they obviously were no help and he proceeded to tell me to calm down or he would call the cops. The people they have working at this dealer don't know the first thing about customer service and honesty. Their sales practices are questionable and unethical to say the least. More