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Packey Webb Ford

Overview Reviews (285) Inventory (454)

Packey Webb Ford

Name: Packey Webb Ford
Address: 1815 West Ogden Ave, Downers Grove, IL, 60515, US
Telephone: (630) 598-4700
Rating: 4.5

4.5

285 Reviews

1815 West Ogden Ave, Downers Grove, Illinois 60515

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Sales: (630) 598-4700

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Packey Webb Ford

Downers Grove, IL

Overview

Reviews

Vehicles

4.5

285 Reviews

Call Dealership (630) 598-4700

1815 West Ogden Ave

Downers Grove, IL

60515

Directions

4.5

285 Reviews

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This rating includes all dealership reviews, with more weight given to recent reviews.

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Overview Reviews (285) Inventory (454)

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Sales: (630) 598-4700

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Webb Packey buying experience sales person customer service recommend dealer phone call discount

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Showing 285 reviews

April 25, 2023

SALES VISIT - USED

The salesman Diego sold us “no accident” car with their AutoCheck and later we found two front damage reports on carfax. We tried to contact managers Matt and Chris and they asked us to go away. Rude. Just AutoCheck and later we found two front damage reports on carfax. We tried to contact managers Matt and Chris and they asked us to go away. Rude. Just a short story about this guys The truck has broken three times within one month More

by Alex

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Employees Worked With

Chris , Matt Csakai, Juan Diego Godinez

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Apr 28, 2023 -

Packey Webb Ford responded

Hi Alex, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at 813-279-7208 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

May 01, 2023 -

Alex responded

Why you wrote wrong phone number (number of dealer from another state) everywhere ? You’re scammers. That phone number above Florida Dealer and they have no idea what it’s about

May 09, 2023 -

Packey Webb Ford responded

Hi Alex, we apologize for providing you with the wrong number. We would like the chance to talk to you further so please do call us at (630) 598-4700 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

April 13, 2023

SALES VISIT - USED

Hands down the best car buying experience I have ever had!!! After my husband totaled his car from a deer, we were in a bind and needed to get a car asap. We drove several miles (over 70) to come to Pack had!!! After my husband totaled his car from a deer, we were in a bind and needed to get a car asap. We drove several miles (over 70) to come to Packey Webb and I would do it all over again. Sergio was kind and helpful. He was upfront, honest, and really took the time to hear and understand our needs. Everyone we came into contact with at this dealership was beyond friendly and helpful. The entire process with them has been great. I can't say enough good praises about Sergio, Abby, and Michael. If you are looking for a car, you owe it to yourself to go here! More

by Kirstinmarie89

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Michael in finance, Sergio Salazar, Rafaela Schneggenburger

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Apr 19, 2023 -

Packey Webb Ford responded

Kirstinmarie89, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!

April 06, 2023

SALES VISIT - USED

Bought a Jeep Cherokee and it took over a week to get delivered and they kept telling me it will be delivered tomorrow and when it finally got delivered it was different than the pictures and the hood wa delivered and they kept telling me it will be delivered tomorrow and when it finally got delivered it was different than the pictures and the hood was damaged the key fob does not work and they said the tax title and registration was in the price and it was not. Now they will not do anything about it saying I bought it as is. All they care about is getting your money. More

by Becclesjr

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Employees Worked With

Juan Diego Godinez

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February 03, 2023

SERVICE VISIT

I feel comfortable coming to this dealership. Great prices and respectful employees. They service my tow trucks very well.... Great prices and respectful employees. They service my tow trucks very well.... More

by HL TOWING CHICAGO

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Nick and Kenneth

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Apr 19, 2023 -

Packey Webb Ford responded

We are happy we could make your experience a positive one! At Packey Webb Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

December 19, 2022

SALES VISIT - USED

Great salesman and finance department made buying our car very easy. We would definitely go back for our next vehicle very easy. We would definitely go back for our next vehicle More

by Brf111885

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Eric Finlon

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Dec 21, 2022 -

Packey Webb Ford responded

Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 31, 2022

SERVICE VISIT

Service is always excellent, on time and very clean workshop. We go out of our way to go to Packey Webb. workshop. We go out of our way to go to Packey Webb. More

by w.jones

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Bob Marks

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Apr 19, 2023 -

Packey Webb Ford responded

W.jones, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

October 24, 2022

SERVICE VISIT

Excellent service! I always have a good experience when visiting your dealership. Friendly and professional people! Would gladly recommend you. I always have a good experience when visiting your dealership. Friendly and professional people! Would gladly recommend you. More

by Mstefani

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Dirk Ulbrich

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Nov 07, 2022 -

Packey Webb Ford responded

Hi, we are happy we could make your experience a positive one! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

October 16, 2022

SALES VISIT - NEW

Work was done quickly and accurately even though I did not have a specific appointment time. not have a specific appointment time. More

by cbslaustas

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Timothy Mattern

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Oct 31, 2022 -

Packey Webb Ford responded

Hi, we're so pleased to hear that everything was completed so quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!

October 13, 2022

SALES VISIT - USED

This is the 4th vehicle purchased from Packey Webb. They have the best selection of used cars and trucks. An easy website to shop online, and everything they sell is accident free. The sales force i They have the best selection of used cars and trucks. An easy website to shop online, and everything they sell is accident free. The sales force is friendly and helpful throughout the purchase process. These are the main reasons why I keep going back for my transportation needs. This is why I fell confident that I made a great purchase when from Packey Webb Ford. More

by jamesobr007

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Ernie Mateo

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Oct 19, 2022 -

Packey Webb Ford responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 03, 2022

SERVICE VISIT

People you can trust from a family that cares. We have been buying cars from the Webbs for 2 generations. We have been buying cars from the Webbs for 2 generations. More

by ILAZBOY

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Charles Franz, Jack Webb

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Oct 17, 2022 -

Packey Webb Ford responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Packey Webb Ford

Showing 285 reviews

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