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Packey Webb Ford

Downers Grove, IL

4.5
285 Reviews

1815 West Ogden Ave

Downers Grove, IL

60515

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Showing 285 reviews

June 19, 2023

Doing business with Packey Webb was a easy. No high pressure and I felt at ease. Working with Eric Finlon in sales was great. More

by Explorer ST
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Finlon
Jun 21, 2023 -

Packey Webb Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thanks again for your business! Take care!

June 19, 2023

Fantastic service department. My daughter's car had smoke pouring out a front wheel well. I called Packey Ford and the call was answered by Service Advisor Tim Mattern. Tim was am More

by MikeMarshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Mattern
Jun 22, 2023 -

Packey Webb Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 19, 2023

Amazing people to work with! They found the car we wanted and it was all said and done quickly and honestly. More

by arwood216
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack Webb, Rafaela Schneggenburger
Jun 21, 2023 -

Packey Webb Ford responded

Hi, your comments keep us motivated and working hard for all our guests! Safe travels!

June 18, 2023

I just bought a 2023 Explorer XLT, my second vehicle purchased from Packey Webb and I’m thrilled with it! My salesman, Eric Finlon, is the best man I have ever worked with. He is smart, tech savvy and More

by Ollieman55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Finlon
Jun 20, 2023 -

Packey Webb Ford responded

Hi, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

Jun 21, 2023 -

Ollieman55 responded

My pleasure. Just an honest review from a very satisfied customer!

June 15, 2023

Your service department is great. Very friendly and knowledgeable. Your pricing is also we’re it should be. More

by gcalugi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Driver, Rafaela Schneggenburger
Jun 21, 2023 -

Packey Webb Ford responded

Hi, your comments keep us motivated and working hard for all our guests! Safe travels!

June 15, 2023

Beautiful place,very nice employees. Completely satisfied with the sale of my car and purchase More

by Sewwhatlynnmac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Schuman, Matt Csakai
Jun 19, 2023 -

Packey Webb Ford responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

June 13, 2023

Packey Webb made the buy process very smooth and understandable. The staff valued my time and shortened the whole process More

by run4beerbjw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Csakai
Jun 19, 2023 -

Packey Webb Ford responded

Hi, thank you for your wonderful response to the quality of service our staff provides! We hope to be of service to you again! Take care!

June 10, 2023

Packs Webb has provided my maintenance service since purchasing my vehicle. They’ve been professional and prompt. It’s easy with a premade appointment. More

by Diana Matz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafaela Schneggenburger
Jun 15, 2023 -

Packey Webb Ford responded

Hi Diana, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

May 24, 2023

Dealership is clean made a fair trade, however the service department could use a little better organization skills, I make an appointment to have a dent repaired and I leave work early to show up ahe More

by Forgetboutit22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ernie Mateo
May 01, 2023

The dealer sold me a car with no accidents ,then i found out that car has 2 accidents car literally broke every week the salesman and managers asked me to go away their AUTOCHECK is completely differen More

by Viktor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris Shuman , Matt Csakai, Juan Diego Godinez
May 10, 2023 -

Packey Webb Ford responded

Hi Viktor, thank you for sharing this recent experience with us. AutoCheck provides reliable and accurate vehicle history reports. Please give us a call at (630) 598-4700 and we will do our best to make this better. We hope to hear from you soon.

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