Packey Webb Ford
Downers Grove, IL
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Fantastic service department. My daughter's car had smoke pouring out a front wheel well. I called Packey Ford and the call was answered by Service Advisor Tim Mattern. Tim was am My daughter's car had smoke pouring out a front wheel well. I called Packey Ford and the call was answered by Service Advisor Tim Mattern. Tim was amazing. He provided me with the name of a towing company that they use and made an appointment to get the vehicles in. Tim kept in consistent communication and was able to make the repair happen in a timely fashion. Great communication and fantastic service - thanks Tim Mattern! More
I just bought a 2023 Explorer XLT, my second vehicle purchased from Packey Webb and I’m thrilled with it! My salesman, Eric Finlon, is the best man I have ever worked with. He is smart, tech savvy and purchased from Packey Webb and I’m thrilled with it! My salesman, Eric Finlon, is the best man I have ever worked with. He is smart, tech savvy and always on top of everything. Michael in the finance office was awesome, too. He made the whole process unexpectedly pleasant. I don’t know how many more cars I will buy in my life, but I will always come back to Packey Webb Ford! More
Packs Webb has provided my maintenance service since purchasing my vehicle. They’ve been professional and prompt. It’s easy with a premade appointment. purchasing my vehicle. They’ve been professional and prompt. It’s easy with a premade appointment. More
Dealership is clean made a fair trade, however the service department could use a little better organization skills, I make an appointment to have a dent repaired and I leave work early to show up ahe service department could use a little better organization skills, I make an appointment to have a dent repaired and I leave work early to show up ahead of schedule only to find the guy already left for the day. Service kept saying he had work there and was starting the day late and 3:30 would be no problem, well it was. They act is if my appointment meant nothing to other appointments that were made, and that is exactly what happened. More
The dealer sold me a car with no accidents ,then i found out that car has 2 accidents car literally broke every week the salesman and managers asked me to go away their AUTOCHECK is completely differen out that car has 2 accidents car literally broke every week the salesman and managers asked me to go away their AUTOCHECK is completely different from the real history of the car. More