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Packey Webb Ford

Downers Grove, IL

4.5
285 Reviews

1815 West Ogden Ave

Downers Grove, IL

60515

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Showing 285 reviews

August 18, 2023

Packey Webb experience was Swift and easy. Charles was very knowledgeable and personable.He knows his products! More

by candy.reuter822
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Franz
Aug 25, 2023 -

Packey Webb Ford responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

August 05, 2023

People are nice. Ernie is a good salesperson. Service department needs help. Wasn't happy with my last service. More

by Bmoon25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie Mateo, Eric Mateo
Aug 22, 2023 -

Packey Webb Ford responded

Hello, we appreciate you taking the time to leave us this feedback. Please give us a call at (630) 598-4700 and we will do our best to make this better. We hope to hear from you soon.

August 03, 2023

very good experience, like the selection of cars on the lot. like the fact sundays allowed to walk around More

by fmss4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Kuebler
Aug 07, 2023 -

Packey Webb Ford responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

July 29, 2023

SWINDLERS! !! DISHONEST!! Put money down on a Bronco sport that they promised was "in transit". I told them that I was moving out of state and in a hurry and aft More

by Jesuisprest23
Recommend Dealer
No
Employees Worked With
Adam Reszka
Aug 02, 2023 -

Packey Webb Ford responded

Hello, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you. Ford controls the arrival of the vehicles and prioritizes customer deliveries first. We would like the chance to talk to you further so please do call us at (630) 598-4700 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

July 26, 2023

Great experience purchasing our 2020 Corvette Stingray from Packey Webb. Our salesman Eric was great with assisting us with this purchase. More

by kstrauel31
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Finlon
Jul 29, 2023 -

Packey Webb Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

July 19, 2023

My hubby and I have purchased all our cars here. Chris Shuman is the best. Very personable and professional. Nick/Sales was the same. Always a great experience going in there for an oil change or a More

by magiclvr04
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Shuman, Niketa Pettas, Rafaela Schneggenburger
Jul 20, 2023 -

magiclvr04 responded

Message ok

July 10, 2023

This is my 4th car purchased from Packey Webb and ill never go anywhere else for a vehicle. I deal eith Chris Shuman when i go there and hes made every buying experience the best possible. Highly recomme More

by Xrayvision.tori
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Franz
Jul 13, 2023 -

Packey Webb Ford responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Packey Webb Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

July 06, 2023

My concern is quality of service. The inspection of the vehicle should be done. I should not have to ask if fluids topped off, all lights are in working order. I had to let them know More

by lisacarli
Workmanship
Recommend Dealer
Yes
Employees Worked With
Nick Dennis
Jul 22, 2023 -

Packey Webb Ford responded

Hello Lisacarli, we appreciate you taking the time to leave us this feedback. Please reach out to us at (630) 598-4700 when you can so we can address this situation directly. Thank you and have a great day.

July 02, 2023

I called and made an appointment for the $39. 95 The Work Package. Had to pay 61.53! Don't get it! I'm not happy about this deal!!! I explained to the service guy that I received the deal via e More

by kenneth.koprowski
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Robert Marks
June 23, 2023

Purchased a new Ford F-150, traded a 2019 Ford F-150 and the entire transaction in the dealership took less than 30 minutes to complete. A repeat, many times over, customer. More

by LCS
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Chris Shuman, Michael Schomer, Matt Horn, Kevin Scheimer, Ryan Rioux, Jack Webb
Jul 13, 2023 -

Packey Webb Ford responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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