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Packey Webb Ford

Downers Grove, IL

4.5
285 Reviews

1815 West Ogden Ave

Downers Grove, IL

60515

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Showing 285 reviews

July 30, 2024

We brought my car in for service and ended up trading it in for a brand new one!! Our salesperson Robert was not only honest and professional, he was truly a fun guy! We bought our last car from Packey Webb More

by pwl54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Big Joe in Finance, Bob Driver
July 27, 2024

Packey Webb Ford had great professionalism and courtesy as soon as I walked in the door! More

by Nctarheels92851
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Driver
July 18, 2024

I was told 15 mins and that turned into an hour and a half to wait for the finance person. More

by Choraz27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe the finance guy. 0 starts
July 03, 2024

John and Greg have found cars for Keith and me for years. Also for our son Carl and his family. Actually, my dad came from Iowa in the 1980's to buy two trucks from Packey Webb Ford. The whole family is a More

by kbcking
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
A lady answered all my questions re: plates, registration, etc; John, Greg, and the man who took our money, Adam Reszka
June 12, 2024

Most car dealers focus on price only initially. Packey Webb starts with finding the best car for your needs and then price becomes the final part of the purchase. They are customer oriented, not j More

by Papa Ken T.
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Charles Franz
June 05, 2024

Both Charles Franz, and Niko Boutsikakis, were great to work with when purchasing my Fusion!! Transaction went smoothly, and quickly.. I was able to test drive the vehicle for a day, and that added to my More

by NWFENSKE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Franz
Jun 10, 2024 -

Packey Webb Ford responded

Hi NW, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you!

May 30, 2024

Great service, Great waiting area, Great people, Great customer service, and Great selection of vehicles More

by wisard618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Jun 12, 2024 -

Packey Webb Ford responded

Wisard618, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

May 30, 2024

Charles,Niko , and Chris made buying a car so easy and smooth. I let them know what i wanted and they were able to get me what I wanted within my budget. More

by Juan Alday
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Niko, Chris, Charles Franz
Jun 12, 2024 -

Packey Webb Ford responded

Juan, thank you for your wonderful response to the quality of service our Staff provides! At Packey Webb Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

May 29, 2024

Very good experience and a thoroughly pleasant buying experience. I cannot think of one thing I would have changed. More

by say27
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bob Driver
Jun 12, 2024 -

Packey Webb Ford responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If there is anything else we can do to assist you, please let us know! Take care!

May 23, 2024

Very professional, knowledgeable, helpful, and extremely patient. Matt Csakai is awesome! Thank you so much for making this car buying experience the best. More

by Carol9977
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maggie Webb, Matt Csakai
Jun 12, 2024 -

Packey Webb Ford responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If there is anything else we can do to assist you, please let us know! Take care!

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