Packey Webb Ford
Downers Grove, IL
Filter Reviews by Keyword
By Type
Showing 285 reviews
Very poor experience w this dealership.went in to service my vehicle only to have appointment canceled stating that they have no obligation to service my vehicle only to have my brakes soft and squeaking 2 1 my vehicle only to have appointment canceled stating that they have no obligation to service my vehicle only to have my brakes soft and squeaking 2 1/2 months after servicing my vehicle at this dealership.bottom line dealership does not honor there workmanship not to mention barely any desired vehicles on there lot and a chippy attitude from there staff and how they talk to paying customers.zero out of five stars here More
This Explorer is the second used vehicle we have purchased from Packey Webb Ford. The vehicle was clean inside and out and included all of the original manuals and documentation. The salesman Matt purchased from Packey Webb Ford. The vehicle was clean inside and out and included all of the original manuals and documentation. The salesman Matt Csakai, was professional, courteous, and well-informed and the sales process went smoothly. More
Eric was super help in getting me into the car of my dreams. Very knowledgeable and friendly. Up front about everything and explained everything as we went. It was wonderful to be able to work with him. dreams. Very knowledgeable and friendly. Up front about everything and explained everything as we went. It was wonderful to be able to work with him. More
From routine maintenance to performance modifications Packey Webb is where we take our 4 Fords for Service. Our expectations are always met with professional results. Packey Webb is where we take our 4 Fords for Service. Our expectations are always met with professional results. More
I purchased a new 2020 Ford Transit in CO and moved to IL. First year AWD was available. There s a design flaw in the engine that causes melted snow to collect around the starter motor and freeze when th IL. First year AWD was available. There s a design flaw in the engine that causes melted snow to collect around the starter motor and freeze when the outside temperature is low. I am working with Ford Customer Service to try to get the issue resolved. Packey Webb has been extremely uncooperative. Calls to the service department go to voicemail and are not returned at all. Terrible service department experience. More
Packey Webb Ford has excellent customer service. After purchasing a 2020 Ford Escape Hybrid, I wanted a spare tire in addition to the Fix A Flat items that came with the vehicle. PackeyWebb Ford helped me purchasing a 2020 Ford Escape Hybrid, I wanted a spare tire in addition to the Fix A Flat items that came with the vehicle. PackeyWebb Ford helped me get and mount my spare tire. In particular, Eric Finlon, was superb in assisting with the purchase of the vehicle, making sure I was completely satisfied, including helping procure the spare tire. I highly recommend Packey Webb Ford and Eric Finlon. I am really enjoying my 2020 Ford Escape Hybrid! More
I have purchase two cars from Packey Webb and Charles Franz was the salesman that suggested I drive the Eco sport Titanium and it was a excellent fit for me, The heated seats are great for arthritis and Franz was the salesman that suggested I drive the Eco sport Titanium and it was a excellent fit for me, The heated seats are great for arthritis and I use them from fall threw spring, It makes it easy for me to walk when I get out in the damp cold weather, I like the GPS it gets me any where I want to go, I enjoy the moon roof, The car is very functional when you fold the rear seats down you can put large box inside and save on delivery charge. I only let the Packey Webb boys under the hood of my car, They are fast and reliable and complete what needs to be done to keep my car running right, More