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Packey Webb Ford

Downers Grove, IL

4.5
285 Reviews

1815 West Ogden Ave

Downers Grove, IL

60515

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Showing 285 reviews

November 08, 2021

Seamless check in and out! As promised one hour to service vehicle! Awesome 👏 Thank You More

by Lori
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
Nov 30, 2021 -

Packey Webb Ford responded

We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

October 28, 2021

The oil change service was performed efficiently and the customer service was friendly and professional. More

by Mosquitohead
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Ford
Oct 30, 2021 -

Packey Webb Ford responded

Hi, your comments keep us motivated and working hard for all our guests! Thank you again for choosing Packey Webb Ford, and we hope to see you again soon!

October 26, 2021

Very poor experience w this dealership.went in to service my vehicle only to have appointment canceled stating that they have no obligation to service my vehicle only to have my brakes soft and squeaking 2 1 More

by Jw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ryan
Nov 30, 2021 -

Packey Webb Ford responded

Jw, thank you for taking the time to bring this to our attention. Customer service is one of our top priorities and we are disappointed to learn that you had anything less than a stellar experience with us. Please contact us at (630) 598-4700 at your convenience so that we can understand the details of your situation and attempt to resolve this issue. Thank you for taking the time to give us your honest feedback and we look forward to speaking with you.

October 04, 2021

This Explorer is the second used vehicle we have purchased from Packey Webb Ford. The vehicle was clean inside and out and included all of the original manuals and documentation. The salesman Matt More

by Jim (Glen Ellyn)
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Csakai, Abby Hodge and Nick Dennis in Service - All were great!
Nov 30, 2021 -

Packey Webb Ford responded

Jim, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

September 22, 2021

Jerry was very helpful and knowledgeable!!! I had a few questions prior to arriving for a test drive and he got back right away with the answers... More

by PeruMex
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry
Sep 24, 2021 -

Packey Webb Ford responded

Hi Packey , thank you for taking the time to notice those efforts and for leaving such an awesome review! Please let us know if there is ever anything else we can do for you! Safe travels!

September 14, 2021

Eric was super help in getting me into the car of my dreams. Very knowledgeable and friendly. Up front about everything and explained everything as we went. It was wonderful to be able to work with him. More

by Allison G.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Finlon
Nov 30, 2021 -

Packey Webb Ford responded

Allison G., thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

August 09, 2021

From routine maintenance to performance modifications Packey Webb is where we take our 4 Fords for Service. Our expectations are always met with professional results. More

by 3ponies
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin
Aug 11, 2021 -

Packey Webb Ford responded

Hi, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is anything else we can do for you; we are more than happy to help!

Aug 11, 2021 -

3ponies responded

I’ll need a few more items for the 2021 Mustang. This is the 10th Mustang we have purchased from Packey Webb so I guess we are in a relationship 😋.

August 02, 2021

I purchased a new 2020 Ford Transit in CO and moved to IL. First year AWD was available. There s a design flaw in the engine that causes melted snow to collect around the starter motor and freeze when th More

by tborden60004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jim Werges(?)
July 15, 2021

Packey Webb Ford has excellent customer service. After purchasing a 2020 Ford Escape Hybrid, I wanted a spare tire in addition to the Fix A Flat items that came with the vehicle. PackeyWebb Ford helped me More

by trroose
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Finlon
Nov 30, 2021 -

Packey Webb Ford responded

We are happy we could make your experience a positive one! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

June 27, 2021

I have purchase two cars from Packey Webb and Charles Franz was the salesman that suggested I drive the Eco sport Titanium and it was a excellent fit for me, The heated seats are great for arthritis and More

by charharm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Franz
Jun 29, 2021 -

Packey Webb Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!

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