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Packey Webb Ford

Downers Grove, IL

4.5
285 Reviews

1815 West Ogden Ave

Downers Grove, IL

60515

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Showing 285 reviews

January 28, 2022

Another smooth transaction on 3 Ford Escapes for our security business. Thank you and job well done More

by Jim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenne and Charles
Jan 30, 2022 -

Packey Webb Ford responded

Hi Jim, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

January 12, 2022

Love the car, love the salesman bob,but i bought the car with 7000 miles,demo car.. bob told me that they change the oil 5000 miles, but the service guys have no record, well make its short, they change the More

by Gabe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob
Jan 15, 2022 -

Packey Webb Ford responded

Gabe, thank you for your kind words and congratulations on your new vehicle! We hope to be of service to you again! Take care!

January 07, 2022

Our 2016 Ford Escape Audio unit was dead and took 2 repair visits to replace the affected microprocessor modules. I was impressed with how Bob Marks Service Advisor took ownership and the Technician st More

by Ed Z
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Marks and Robert Heher
Jan 12, 2022 -

Packey Webb Ford responded

Ed Z, we're pleased to hear everything was completed to your satisfaction! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

January 03, 2022

Absolutely grateful for the great experience at Packet Webb Ford! From the ordering process, to the updates and pick up.... Everything was seamless and hassle-free. Eric Mateo is a great salesman and I hi More

by Judy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Mateo
Jan 12, 2022 -

Packey Webb Ford responded

Judy, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

December 24, 2021

The advisors and mechanics are great!! I feel very comfortable with their work and suggestions. More

by ch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob
Dec 28, 2021 -

Packey Webb Ford responded

We are happy we could make your experience a positive one! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

December 20, 2021

They took my vehicle into service as soon as I arrived. Work was completed timely . Nice waiting room. In addition to service requested, they also washed the car. More

by rjjftg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
None
Dec 28, 2021 -

Packey Webb Ford responded

Reviews like yours provide encouraging feedback. At Packey Webb Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

December 17, 2021

The service was great. They really treat you nice. Would recommend. My salesmen bent over backwards to get me a car. More

by smokee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Driver
Dec 28, 2021 -

Packey Webb Ford responded

We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

December 15, 2021

Just bought a 2019 ford Edge ST from Packey Webb Ford. Sergio is an outstanding salesperson who made sure we were comfortable with the price as well as our trade in. Went to another dealer who played gam More

by Larry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio
Dec 16, 2021 -

Packey Webb Ford responded

Hello Larry, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Packey Webb Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

Dec 16, 2021 -

Larry responded

All around professionals… our sales person Sergio was great. Price and trade in allowance were very fair. Would recommend Packy Webb anytime.

December 14, 2021

Service Dept. as usual, excellent. Service advisor indicated wait time and was very accurate with time. More

by joesadkowski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenneth Snyder-151
Dec 16, 2021 -

Packey Webb Ford responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again! Take care!

December 06, 2021

Excellent service as usual! We have been going to Packey Webb since 1979 and have always been very pleased. More

by Ray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken
Dec 16, 2021 -

Packey Webb Ford responded

Hello Ray, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Packey Webb Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

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