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Packey Webb Ford

Downers Grove, IL

4.5
285 Reviews

1815 West Ogden Ave

Downers Grove, IL

60515

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Showing 285 reviews

November 08, 2024

Outstanding Service and Great Deals at Packey Webb Ford! Packey Webb Ford offers exceptional service, great selection, and transparent pricing. I recently had the pleasure of visiting Packey Webb Ford, More

by Alexis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafaela, Jack, Kevin, Jack Webb
October 21, 2024

On October 19, 2024, my wife and I went to Packey Webb to look at a vehicle that they had advertised on line. We walked to the door and two gentlemen that work there were standing at a desk just looking at u More

by gnno_1064
Recommend Dealer
No
Employees Worked With
NO ONE
Oct 21, 2024 -

Packey Webb Ford responded

Hi Gn, We understand that a salesman offered assistance at the doorway, and was turned away as you did not need any assistance at the time. At Packey Webb Ford, we are always willing and able to help, but will not hound if you rejected assistance. I hope you can understand we want our customers to have an enjoyable and pleasant experience this way; if you would like to give a second chance, please give us a call at 630-598-4700 if you would like to set up a time to review the vehicle with our team again.

Oct 22, 2024 -

gnno_1064 responded

We did need assistance. We did not refuse any one. At most dealerships that we wish to do business with, the salesperson greets us as we exit out vehicle. I'm sure if you review your security footage, you'll agree with me.

October 19, 2024

I had a great experience! ! My seller did his absolute best to give me the best price and a great buying experience, he always answered all my questions, he was always profess More

by Pedro Galvan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Reszka, Charles Franz, Elliot Sivewright, Ernie Mateo, Jerry Kuebler, Sergio Salazar, Misael Saldivar, Jack Webb, Bob Driver, Rafaela Schneggenburger
Oct 21, 2024 -

Packey Webb Ford responded

Thank you Pedro! Our team strives to make this process as seamless and transparent as possible. Safe travels!

October 16, 2024

Stop by to check out the inventory and left happily with a brand new Bronco, Ernie made it a great experience. I came with my parents and Ernie being bilingual made it even easier to decide right on the spo More

by Jocean Velez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ernie Mateo
Oct 21, 2024 -

Packey Webb Ford responded

Hi Jocean, we are happy we could make your purchasing experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 10, 2024

Friendly and professional culture. Every step of my car purchase was a good experience. I had my dog with me and everyone was very kind to him. More

by bmyspier
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio Salazar, Niketa Pettas, Jack Webb
Oct 21, 2024 -

Packey Webb Ford responded

We are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 24, 2024

The Packey Webb team was great to deal with the entire process. They set it up so I was in and out of the dealership quickly. At no time did I feel pressured or pushed.Great team. More

by bgoss
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Finlon
September 24, 2024

I have never had a more dishonest vehicle buying experience. I was told that the tires which had only 5/32" tread depth was normal. I told him that he was lying. They discounted the vehicle half the More

by stoneinn
Recommend Dealer
No
Employees Worked With
Ernie Mateo, Eric Mateo
Oct 21, 2024 -

Packey Webb Ford responded

Hi Stoneinn, we strive to provide the best experience to our customers and will make a note of this to management!

August 21, 2024

We bought a new ford bronco here and our salesman was very patient and helpful. More

by Bob Bronco
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Driver
Oct 21, 2024 -

Packey Webb Ford responded

Hi Bob, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 06, 2024

I service a few vehicles at Packey Webb Ford in Downers Grove and 2 of the vehicles are not Fords and the service writer Kaitlynn Barg takes very good care of my vehicles no matter what make More

by Momo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlynn Barg
August 02, 2024

Their vehicles are usually so reliable that they rarely need service of any kind. Whenever services required, it is done in the most professional manner. More

by Mrv3716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elliot Sivewright
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