Pacifico Ford - Service Center

Straight Shooter My service rep Bob, is always clear about the issues with my Taurus. Which issues can wait and which issues need to be addressed immediately. My service rep Bob, is always clear about the issues with my Taurus. Which issues can wait and which issues need to be addressed immediately. More

Thank you James at Quick Lane I have to travel on the road alot and need my vehicle. On Jan. 9th, I bought my GMC to James because my check engine light was on and I needed an oil I have to travel on the road alot and need my vehicle. On Jan. 9th, I bought my GMC to James because my check engine light was on and I needed an oil change. I can always rely on James. Unlike many dealerships that take advantage of women, I feel I always get quality service at the appropriate rates. Thanks James for your professional and courteous service always. More

GOOD PRICES. SERVICE AFTER THE SALE NOT SO GOOD My overall experience with them has not been a good one. The people on the phone for the most part are very rude. Getting someone to return a call pro My overall experience with them has not been a good one. The people on the phone for the most part are very rude. Getting someone to return a call promptly or an email AFTER the purchase was almost impossible. I had several bad experiences with them first with getting my tags, then with repairs. Finally I got a man named Paul in the service dept who had someone who went above and beyond to make things right. His name is Mike Tamburrino. He was an GODSEND. He promised he would make things right, and that's EXACTLY what he did. I can not say how happy I am that my issue is FINALLY resolved. More

Wonderful Service Experience Recently had an amazing experience with Bob Rauh in the service department. Fortunately, didn't need as much work on my vehicle as expected. As usual, Recently had an amazing experience with Bob Rauh in the service department. Fortunately, didn't need as much work on my vehicle as expected. As usual, he was able to reassure me that everything was in good order and had me back on the road in no time. Bob Rauh is the most professional and empathetic service technician I've ever encountered!!! More

Tires The car was running a little rough. Found out I needed a tire. Andrew has me in and out. They are really great with their customers The car was running a little rough. Found out I needed a tire. Andrew has me in and out. They are really great with their customers More

Great Service James Provided Great Service Ever Since I Walked In The Door He Went Above And Beyond To Make Sure I Was In And Out Efficiently And Had Good Quality O James Provided Great Service Ever Since I Walked In The Door He Went Above And Beyond To Make Sure I Was In And Out Efficiently And Had Good Quality Of Work! More

Always a Great Experience I came in to have my Chevy Equinox serviced on December 28 after having the heat stop working that morning. James was great he kept me informed of the I came in to have my Chevy Equinox serviced on December 28 after having the heat stop working that morning. James was great he kept me informed of the progress and made me aware of the problem. Being that it was the start of a hoiliday weekend I didn’t think it could be fixed but he got it done! Thanks James great job as always!! More

Impeccable Service Experience - Bob Rauh The battery in my vehicle unexpectedly failed just before Christmas. Ordinarily, this would have been a stressful experience. However, I knew I was in The battery in my vehicle unexpectedly failed just before Christmas. Ordinarily, this would have been a stressful experience. However, I knew I was in great hands with Bob Rauh. It was immediately towed to the dealership, where he worked expeditiously to have it replaced prior to close of business. One of the most incredible moments a human can experience is feeling they are a priority. This is how Bob Rauh treats customers, which creates loyalty with Pacifico Ford Service Center. Thank you, Bob! More

Inspection and oil change service Car was taken to dealership for regular maintenance Oil change and Inspection, there where (3) recalls it will take some time to work on the SUV , Car was taken to dealership for regular maintenance Oil change and Inspection, there where (3) recalls it will take some time to work on the SUV , So the called Uber to drive me home and when the finished The will pick me up. Done deal. More

Ford customer service Department I always get great quality service whenever I arrive by appointment or by walk and I'm proud to drive my Ford edge and also I am pleased with Andrew I always get great quality service whenever I arrive by appointment or by walk and I'm proud to drive my Ford edge and also I am pleased with Andrew Knox great to have my service tech person back! Although while in his temporally absent Paul Rubin did a great job as well ... Happy costumer Fayetta Rivers More