Pacifico Ford - Service Center

Great customer service. Mr. Andrew is very professional Very satisfied with my first experience at this dealership.. Andrew my direct contact is a very professional agent. He is an expert in what his doing Very satisfied with my first experience at this dealership.. Andrew my direct contact is a very professional agent. He is an expert in what his doing.. Thank to his dedication you now have a loyal customer. More

Scheduling service I was unable to schedule a safety recall appointment due to unresponsive personnel. My calls were dropped, not returned when I was told to expect a c I was unable to schedule a safety recall appointment due to unresponsive personnel. My calls were dropped, not returned when I was told to expect a call back and when answered the person I was trying to talk to knew nothing and was unable even to schedule an appointment. My family has taken our Fords here for years but no more. More

Grateful for Bob Rauh Had a wonderful visit at Pacifico Ford Service Center because of Bob Rauh. He was thorough and kind as always. Honestly look forward to vehicle repair Had a wonderful visit at Pacifico Ford Service Center because of Bob Rauh. He was thorough and kind as always. Honestly look forward to vehicle repairs due to the incredible level of service provided. Ever so grateful to have met him! More

Great!!! As Always Can’t say enough good things about the service I receive every time I go to Pacifico, Bob Rauh is the ABSOLUTE BEST!!!! Thank You Can’t say enough good things about the service I receive every time I go to Pacifico, Bob Rauh is the ABSOLUTE BEST!!!! Thank You More

EXCELLENT HELP AND SERVICE HAD AN UNEXPECTED ROAD TRIP COME UP AND NEEDED A OIL CHANGE. I WENT TO FORD SERVICE AND WAS INFORMED THAT NOT HAVING A APPOINTMENT IT COULD BE AWHILE HAD AN UNEXPECTED ROAD TRIP COME UP AND NEEDED A OIL CHANGE. I WENT TO FORD SERVICE AND WAS INFORMED THAT NOT HAVING A APPOINTMENT IT COULD BE AWHILE. I ASKED FOR TERRY MORRISON. TERRY MADE A PHONE CALL AND SENT ME TO QUICK LANE TO SEE JAMES WILLIAMS. EVERYTHING WAS HANDLED AND DONE IN LESS THAN A HOUR. EXCELLENT AND JOB WELL DONE. More

Excellent service Service was excellent. I was kept informed throughout the process. And I was not long at all. All of the staff were very friendly and professional Service was excellent. I was kept informed throughout the process. And I was not long at all. All of the staff were very friendly and professional More

Quick Lane There’s many places or people i trust to service my vehicle. I can comfortably trust and count on James and his team performance quality work. Ex There’s many places or people i trust to service my vehicle. I can comfortably trust and count on James and his team performance quality work. Excellent customer service and work provided Thank you James More

Car Service Mr. Williams is as always an absolute pleasure. Always very polite and friendly. My car is always taken care of in a timely matter, I never have any c Mr. Williams is as always an absolute pleasure. Always very polite and friendly. My car is always taken care of in a timely matter, I never have any complaints. Thank you Mr. Williams hope to see you soon! More

Great service Paul was exceptional and very professional with my truck would definitely stop by with him again was very patient and attentive will see you again Paul was exceptional and very professional with my truck would definitely stop by with him again was very patient and attentive will see you again More

Misleading Diagnosis I recently towed my truck into Pacifico Ford to diagnose engine trouble on a 2010 Ford Ranger with 82K miles. Upon diagnosis by the service team I I recently towed my truck into Pacifico Ford to diagnose engine trouble on a 2010 Ford Ranger with 82K miles. Upon diagnosis by the service team I was informed that my engine had to replaced at a rate of 7500$. Upon pressing for technical details, the only explanation available was that due to internal malfunction (causing a blown spark plug) it needs to be replaced entirely (further diagnosis would require disassembly). A highly questionable diagnosis for a young truck by Ford standards. I was provided options for purchasing a new vehicle on site and the option to scrap my Ranger for parts. Upon doing more research, I found a private mechanic to evaluate the engine. He milled a new insert for the blown spark plug without removing the engine. The repair cost 427$ and the truck has been running well and efficiently for about a month now with no issue. I was led to believe my engine was inoperable. They had me in a corner without many options to repair or negotiate. I can only imagine 3 explanations for this misinformation. 1: I was trying to be sold a new truck above all other options = slimy 2: The mechanics are unwilling or able to perform the repair = unqualified 3: The effort or price point to complete the job was undesirable = dishonest I would love to get an explanation while customer service is so highly touted at this location. After cost to tow my truck to two locations with one misdiagnosis, Pacifico Ford cost me close to 400$ just on inconvenience, before finding a mechanic to repair the issue for 427$. More