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Pacifico Ford - Service Center

Philadelphia, PA

4.9
1,033 Reviews

1,033 Reviews of Pacifico Ford - Service Center

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May 22, 2020

Everyone is friendly, kind, patient and professional!! Andrew is an Angel, I want to adopt him!! 😊 My car is running just wonderfully!! Thanks for helping!!! More

by Pat Lancit
Recommend Dealer
Yes
Employees Worked With
Terry Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Duganes & Paul Reuben , Earl Hill, Bob Rauh, Andrew Knox
May 26, 2020 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

May 20, 2020

Great service always takes good care of any issues and always ready to let you know what condition your vehicle is and suggests any service you may need in the future More

by Rond
Recommend Dealer
Yes
Employees Worked With
Steven D'Alterio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Williams
May 26, 2020 -

Pacifico Ford responded

Thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

May 17, 2020

Awesome Quick Lane is an awesome addition to Pacifico's maintenance service. I brought my car here for my routine maintenance service check, and also when I h More

by yvonne7643
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven D'Alterio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Williams, Javier Class
May 18, 2020 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

May 07, 2020

I bought my car from here 6 months ago and I came in yesterday for my first oil change and everyone was excellent, helpful and professional! More

by Cara.scicchitano
Recommend Dealer
Yes
Employees Worked With
Matt McGuckin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Tulina
May 11, 2020 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

May 06, 2020

I always take my car there when my husband's car there for repairs. I love being environmentally of the service area and the leaders that take their time to help you. I just wish that the team member they More

by jujuzee12
Recommend Dealer
Yes
Employees Worked With
Kayla
May 07, 2020 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate it! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

April 28, 2020

battery replacement very efficient was in and out very fast everyone works as a team had second trip for inspection that did not take long either More

by jrago41652
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Rago
Apr 29, 2020 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

April 02, 2020

Paul at Pacifico is fantastic! During the COVID-19 pandemic, he was able to fix and replace an engine issue I had within a week. Additionally, he kept me up to date the whole time and made me feel at More

by Jstarz85
Recommend Dealer
Yes
Employees Worked With
Terry Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Rubin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2020 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

February 20, 2020

Very professional service,the manager gave everyone fresh pretzels and bottled water. Waiting rooms were clean and there was plenty of fresh coffee on hand More

by T-bone1221
Recommend Dealer
Yes
Employees Worked With
Daniel Mucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Knox, Mike Bottiglieri, Chris Washington
Feb 21, 2020 -

Pacifico Ford responded

Thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

February 12, 2020

Inspection service at Quick Lane Very thorough and rather fast! I was sure I would need work on the car but all I needed were wipers! Thanks! Will be back for oil change in April. More

by shadjroe1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Quick Lane staff
Feb 12, 2020 -

Pacifico Ford responded

Hi Susan, thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

February 10, 2020

Complete waste of time, there is NOTHING “quick” about service at this dealership, it took FOUR calls to get a quote on service then two more calls with over 20 min on hold only to find out nothing is ava More

by Japii
Recommend Dealer
No
Employees Worked With
Appointment maker, Kristina Boyd
Feb 10, 2020 -

Pacifico Ford responded

We sincerely apologize for your negative experience in our service department. We'd like to learn more about your situation and what exactly happened. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com. We look forward to hearing from you and earning back your business.

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