Pacifico Ford - Service Center

Took longer then usual but overall good work. However 2nd time I took my SUV here and came away with one less lug nut. Ugh! time I took my SUV here and came away with one less lug nut. Ugh! More

While waiting for the service completion I bumped into my salesman. I say MY salesman because he has sold me approximately five (5) cars. I went into Pacifico for a maintenance check on my 2017 Ford Escape; salesman. I say MY salesman because he has sold me approximately five (5) cars. I went into Pacifico for a maintenance check on my 2017 Ford Escape; I left with a brand new 2020 Ford Escape. I have been dealing with Pacifico/Gary Holmes for so long that he has watched my grandson grow up and graduate from college. In fact, my grandson will soon be going into Pacifico/Gary Holmes to purchase his first car very soon. The Pacifico team is a friendly, courteous, and helpful group of people. They make sure you are comfortable and want for nothing. They don't disappear after you make a purchase either. I get periodic emails checking on me/car, holiday/birthday greetings, and an occasional phone call. Being a woman and a senior citizen I have to be careful so as not to be taken advantage of; I trust Pacifico/Gary Holmes and feel comfortable and safe dealing with your dealership. So, take care of Gary Holmes because he will be the only salesman I will use. Also, Bernard Jones' (Finance Department) handling of the financials on this sale was outstanding. He knew what I wanted my car payment to be and he made it happen!!! He was kind, patient, and very informative. I almost made him an honorary grandson.  More

I brought my car from Mr. Earl and I found a WONDERFUL person, Mr. Bob, who sees that repairs are taken care of in the best way ever!! The men who greet me at various times when I need repairs (Paul and person, Mr. Bob, who sees that repairs are taken care of in the best way ever!! The men who greet me at various times when I need repairs (Paul and Andrew), are sweet and kind and take good care of me if Mr. Bob isn't around!! All keeps my car running better than ever!! 😊😊😊 More

Kaley was very helpful and informative as always. Service was prompt and quick. Everyone was following COV19 guidelines. I appreciate the efficiency of checking in my car and the factthat I an able to wait f was prompt and quick. Everyone was following COV19 guidelines. I appreciate the efficiency of checking in my car and the factthat I an able to wait for it. More

The service at Quick Lane was good and everyone was professional. Everyone had on their PPE during this Covid crisis. James was Very helpful and allowed me to print my car registration there professional. Everyone had on their PPE during this Covid crisis. James was Very helpful and allowed me to print my car registration there More

Would highly recommend this service department ! My car was checked in immediately upon my arrival , and finished when promised. Service writer was professional and mechanic was even more helpful, will def was checked in immediately upon my arrival , and finished when promised. Service writer was professional and mechanic was even more helpful, will definitely be back. More

Great customer service. Friendly persons. I was in and out timely. Service was on point in the Quick Lane! It only took approximately 1 hour and 30 minutes as I waited. out timely. Service was on point in the Quick Lane! It only took approximately 1 hour and 30 minutes as I waited. More

Very personable n excellent service. Salesman Earl Hill & Mr. Andrew in the service department are the best. Always helpful, timely n very pleasant.....Lisa Outterbridge Mr. Andrew in the service department are the best. Always helpful, timely n very pleasant.....Lisa Outterbridge More

I was very satisfied he got me exactly what I wanted I appreciate the warm welcome that they have gave me yes I would tell anybody appreciate the warm welcome that they have gave me yes I would tell anybody More

Very clean and very orderly in the service room overall great service quick. I definitely will be coming back to visit for service real soon. great service quick. I definitely will be coming back to visit for service real soon. More