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Pacifico Ford - Service Center

Philadelphia, PA

4.9
1,033 Reviews
Call Service Center (610) 268-9577

1,033 Reviews of Pacifico Ford - Service Center

Sort by
April 02, 2021

As a senior, I trust the Pacifico's service team to guide me in my car's maintenance. They never try to sell me anything I dont need, which has happened to me with other service companies. THANK YOU T More

by Sandra3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Knox
Report | Print
Jun 02, 2021 -

Pacifico Ford responded

We are incredibly grateful that you took the time to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

April 02, 2021

Phenomenal as usual, Paul Rubin was amazing and helpful! He kept me up to dare with all the repairs I needed and got my car perfect. More

by Ai4ever02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Rubin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2021 -

Pacifico Ford responded

Thanks for leaving us such a wonderful review. We are glad that you and your family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you once again for your kind words.

March 26, 2021

Something us wrong Pacifico. Past few visits show non-engaging, accusatory staff, and at last visit basically told I was being untrue about my appt. More

by RKW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Terry Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Rubin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Rauh
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March 20, 2021

Pacific Ford is very good and I am happy with them they never steer me wrong and they do great work and Never over Price you and I always Get Mike and he is very nice and Helps me All The Time . I won’t G More

by Valeriemcintyre41
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt McGuckin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2021 -

Pacifico Ford responded

Thank you for leaving such a nice review. We are glad that you and your family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words.

March 17, 2021

Good experience . Kayla n Paul we’re super friendly and Good experience . Kayla n Paul we’re super friendly and efficient ! Be more careful w bill . My deposit was not subtracted n also price given was More

by Artography
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Rubin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian in body shop - great !
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Mar 22, 2021 -

Pacifico Ford responded

Thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

March 04, 2021

This was my first time having Anthony as a Service Advisor. Everything went smoothly with my Service Appointment. Anthony is very pleasant and honest person to deal with. I greatly appreciate the wor More

by Lord Z
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Knox
Report | Print
Mar 08, 2021 -

Pacifico Ford responded

Thank you for leaving such a nice review. We are glad that you and your family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words.

February 27, 2021

As usual nice experience. The wait was not bad for service on a Sat. Communication was very good. Good customer service very pleasant and quick. More

by Lvo1964
Recommend Dealer
Yes
Employees Worked With
Andrew Knox, Bob Faccenda
Report | Print
Mar 03, 2021 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

February 26, 2021

Got there at 3:15 didn’t finish until around 6. Just had to sit. Did not come to buy a car Transmission went on the other. And it only had 47.5 miles. Th Ford Escape I had had two recalls And all I got was More

by Jean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Earl Hill
Report | Print
Mar 08, 2021 -

Pacifico Ford responded

We sincerely apologize for your negative experience in our service department. We'd like to learn more about your situation and what exactly happened. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com. We look forward to hearing from you and earning back your business.

February 26, 2021

The service was great and affordable. Everyone was very pleasant and explained everything thoroughly. I will definitely go back for service if needed and recommend them to family and friends More

by k.arter122013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Rubin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayle
Report | Print
Mar 03, 2021 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

February 06, 2021

Quick Lane at PACIFICO has demonstrated reliable, quick and accurate in services particularly on Saturday morning. I have continued to get my Pennsyvania state inspection with PACIFICO THANK YOU More

by apb_philly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Williams
Report | Print
Feb 15, 2021 -

Pacifico Ford responded

Thanks for leaving us such a wonderful review. We are glad that you and your family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you once again for your kind words.

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