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Pacifico Ford - Service Center

Philadelphia, PA

4.9
1,033 Reviews

1,033 Reviews of Pacifico Ford - Service Center

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September 23, 2021

Pacifico's Collision provided exceptional service. Sergio provided attention to detail & Mimi was great too! More

by prwilkerson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sergio Panasiti, Mimi Kerrigan
Sep 27, 2021 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

September 19, 2021

I was told that my vehicle will be done the same day but no was not done next thing you know I got a call late afternoon saying that I need this I need that but instead there was lazyness with the mechanic More

by vannyvoeun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul Rubin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Rauh, Andrew Knox
Sep 20, 2021 -

Pacifico Ford responded

We sincerely apologize for your negative experience in our service department. We'd like to learn more about your situation and what exactly happened. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com. We look forward to hearing from you and earning back your business.

September 09, 2021

James is the BEST! Very helpful, professional and polite! He makes the visit that much more tolerable! I will always come to this location for my car needs! More

by Tiffany S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Williams
Sep 13, 2021 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

August 28, 2021

I have a ford.focus 2015. I visited this delaer because my wipers start to work without turning them on. I turm off the car and they still keep woking. I told the dealer my issues and were not able to prov More

by shaqod
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not listes
Aug 30, 2021 -

Pacifico Ford responded

We sincerely apologize for your negative experience in our service department. We'd like to learn more about your situation and what exactly happened. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com. We look forward to hearing from you and earning back your business.

August 21, 2021

Very Satisfied With There Service Today Been A Customer 4 over 10 years or more More

by mrfayall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Rubin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Bottiglieri
Aug 23, 2021 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

August 09, 2021

Paul was excellent and very efficient to work with. He really help me with my warranty company. More

by Jimnic42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Rubin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt McGuckin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2021 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

July 30, 2021

I have been a customer for years and have Always gotten good service. The staff was very professional and I have never had to come back because something was not repaired properly. I will continue to be E More

by Leokbrund
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Williams
Jul 30, 2021 -

Pacifico Ford responded

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

June 30, 2021

The Auto Repair service at Pacifico’s Quicklane Shop is Excellent. In particular, James Williams, the Service Manager, was at all times, professional, hospitable, and sincerely friendly to make the time wa More

by Joe Mirarchi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Williams
Jul 02, 2021 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

June 25, 2021

Thanks for the service rt quick lane ! Good job! So happy! I will bring more friends and family to this shop! More

by cuo327@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven D'Alterio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Williams
Jun 28, 2021 -

Pacifico Ford responded

Thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

June 12, 2021

Pacific Ford has most competent mechanics around and everyone who works there is so personable and cheerful. You don't feel cheated by coming here. More

by jgruss615
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Rauh, Justin Hageman
Jun 15, 2021 -

Pacifico Ford responded

Hi Jgruss615, Thanks for leaving us such a wonderful review. We are glad that you and your family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you once again for your kind words.

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