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1,038 Reviews of Pacifico Ford - Service Center
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January 13, 2022
I deal with Pacifico for warranty issues and the service is horrible. Good luck getting Quick Lane to even answer their phone. Turnaround times on repairs is ridiculous. The only reason I send vehicles here is horrible. Good luck getting Quick Lane to even answer their phone. Turnaround times on repairs is ridiculous. The only reason I send vehicles here is because they're close. I feel bad for the service manager at Quick Lane. He appears to be short staffed and overwhelmed but from a customer's point of view, I still expect to receive timely service. More
by Steve
Employees Worked With
January 05, 2022
Service was excellent, found the car i wanted and purchased without hassle. I even got a free car wash service and an oil change! purchased without hassle. I even got a free car wash service and an oil change! More
by Sakiatrue
December 15, 2021
Professional, courteous, efficient and always friendly service. QUICK TOO! I purchased my car from Pacifico on Essington Ave in Phila. The staff there are always attentive, informative, and just plain exc service. QUICK TOO! I purchased my car from Pacifico on Essington Ave in Phila. The staff there are always attentive, informative, and just plain excellent with customer service. From the moment you enter thier exceptionally "CLEAN" establishment, you're treated like family. I used the ""QUICK LANE" today while I waited for emissions inspection and tire check. I had no appointment. They said 1.5 hrs. They completed it in 1.25 hrs. Gotta love accountability. I RECOMMEND them for service of any car even if it is not a Ford. More
by Stylist31
Employees Worked With
Other Employees :
Andrew Knox, James Williams, Mike Bottiglieri, Drew Clark
November 16, 2021
Repairs were more than expected but Service Adviser Kaley kept me informed of changes. She was knowledgeable about financing options and gave me a lot of info! kept me informed of changes. She was knowledgeable about financing options and gave me a lot of info! More
by Tikac
Employees Worked With
Bob Faccenda
November 13, 2021
I like to let others know that, the pacifico Ford dealership in Philadelphia on Essington ave., diagnosed my F150 engine problem in 30 minutes. Faster than the last repair shop I took it to. They nic dealership in Philadelphia on Essington ave., diagnosed my F150 engine problem in 30 minutes. Faster than the last repair shop I took it to. They nickel and diming me, and still couldn't figure out what was wrong, after 3 times trying. Bob Rauh was very honest with me . He even contacted my warrantee Co. and followed through on every step of the way until the day he called and said, come pick my truck up. I was well satisfied. Thanks. Mantson Singleton. More
by mantsons1
Employees Worked With
Bob Rauh
November 06, 2021
I am a Customer! Not a Petri dish!I ‘m dismayed! Not I am a Customer! Not a Petri dish! I ‘m dismayed! Not only as a Stock holder in Ford. Also, as a loyal, respectful customer (since 2015). On mor I am a Customer! Not a Petri dish! I ‘m dismayed! Not only as a Stock holder in Ford. Also, as a loyal, respectful customer (since 2015). On more than one occasion. When sitting in waiting area, waiting for my vehicle to be serviced. A person will arrive out of no where. Tag me (watch or observe closely), and stare at me for hours. Or how ever long it takes for service to be completed on my vehicle. This behavior has been ongoing for years. For what reason? Your organization “Pacifico” took an unprovoked #2 on me. I swept it under the rug and bought a car from here. You continue to greet me with this behavior? It seems these actions may be the product of a guilt conscience? The average person under these circumstances. Will have made a terrible mistake in this matter. Why? The stare down is so blatant and disrespectful. These actions will have been perceived as an act of war. Exciting extreme anger in the average person. Service Advisor (Andrew) and Service Tech 5 Star Service!! Thank you so much! I’m sorry I have to leave such an harsh but honest review of your organization. Please don’t contact me with phony apologies. Your not sorry for your actions. This was purposeful. If you had any kind of remorse. You will have discontinued this behavior long ago. More
by Lord Z
Employees Worked With
Andrew Knox
