Pacifico Ford

Great, professional service! As I reviewed on cars.com, The Asst. Service Mgr., Paul Rubin was great! He was very informative in assisting me through the service process and answe As I reviewed on cars.com, The Asst. Service Mgr., Paul Rubin was great! He was very informative in assisting me through the service process and answered all questions I had regarding same. Also was kept me up to date on the service performed and other information I needed to know. He also synced my phone to my van which I was unable to do and only took a few minutes. THE BEST and will ask for him in the future. Thank you Paul... More

SMOOTH Very Professional, Clean and Knowledgeable Dealership. Test Drove several vehicles in Heavy Cold Rain until I found a great vehicle meeting my Budget Very Professional, Clean and Knowledgeable Dealership. Test Drove several vehicles in Heavy Cold Rain until I found a great vehicle meeting my Budget. Offered me several financial options until I was satisfied with my purchase. 2017 Ford Fusion SE More

Stellar Chris Watson was a stellar Salesman with excellent customer service skills. Chris was very attentive in demonstrating quality service. I did not hav Chris Watson was a stellar Salesman with excellent customer service skills. Chris was very attentive in demonstrating quality service. I did not have to wait, explained every thing in inquired about in a professional an courteous manner. He was transparent with me, patient and flexible. More

04 Jeep Liberty When buying a used car I would normally dread the experience, greedy car salesman, sneaky practices, etc. This was the exact opposite and I could not When buying a used car I would normally dread the experience, greedy car salesman, sneaky practices, etc. This was the exact opposite and I could not have been more pleased. They allowed me to take the car off the lot for a couple of days so I could have my mechanic and collision shop look over the jeep to make sure nothing too horrible was lurking. After getting the go ahead from my mechanical I felt confident buying this car. Mike Henkin could not have been more personable. Definitely will go back and would recommend. More

Help while raveling While driving to Philadelphia last week from Rhode Island, my car started to demonstrate some unusual behaviors, so when I arrived at my friend's hous While driving to Philadelphia last week from Rhode Island, my car started to demonstrate some unusual behaviors, so when I arrived at my friend's house, she suggested bringing it to Pacifico, where she had bought her new car last year. My Ford Escape has over 161,000 miles on it, so I wasn't too surprised at having a problem. Being late on Friday, they were unable to see it that day, so I left it with them. Angel, one of their greeters, was thorough in taking my information and in getting me connected with a service manager. On Monday morning, Sean Mellon, Customer Service Manager, called to say they'd run all manner of computer diagnostics and also had taken the car out on the road, but they were unable to duplicate the problem I had experienced(I suspect now it might have been some bad gas). So he told me I was free to pick up the car and that there would be no charge, which was great news! So kudos to Sean and to his Assistant Service Manager, Paul Rubin, for their speedy attention to my problem and for giving me peace of mind to make my drive home. I highly recommend service at Pacifico! More

Amazing Service! I have come to rely on Pacifico, as every experience has been a positive experience. As many know when you buy a car it's always a cloud nine dream. T I have come to rely on Pacifico, as every experience has been a positive experience. As many know when you buy a car it's always a cloud nine dream. Then comes the dreaded time when your car decides to fail and you need to trust a team will repair it. It's only natural to worry. Are they honest? Does it really need that? Are they ripping me off? I have come to rely on Bob in Ford's service department over the last six years. Just recently I had brought my car in for service and it was going to take a few days to get everything done. He explained numerous times what was wrong to ensure I was knowledgeable about what he had to do. With a baby on the way, Bob was most concerned that I was safe and insisted I bring home the dealer rental car. This warmed my heart. Every time I call he asks me how I feel and always tells me to just stop in if I have concerns. I have to say he eases my worries when I hear that strange noise or when I'm picking up my car up after repairs and heading home. He has a forever customer in me. More