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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 225 reviews
July 07, 2017
Hassle free and easy My girlfriend and her mom were looking for a van because they have a big family. What was really great was how simple and painless they made this proc My girlfriend and her mom were looking for a van because they have a big family. What was really great was how simple and painless they made this process of purchasing a car. Especially since my girlfriends mom has some physical limitations, Jordan really made her feel comfortable and made it fast and straightforward. Going to a local dealership to me is what makes all the difference because the people who work there are locals and understand and relate to us locals just trying to get a vehicle that's affordable, reliable, and most importantly within budget. I really appreciated how they worked within our limits and cared for our best interest as well. All in all, Jordan and everyone at Pacific Honda went above and beyond our expectations of purchasing a car. More
by mperez91
Employees Worked With
July 06, 2017
Awesome!!!! Worked with Jordan on getting my Honda Fit. He knew the color I would have wanted and fell in love. I would go back to him again and tell everyone t Worked with Jordan on getting my Honda Fit. He knew the color I would have wanted and fell in love. I would go back to him again and tell everyone to go to him. More
by hamodo75
Employees Worked With
July 06, 2017
Salesperson of the Year! Jordan Nip made my experience at Pacific Honda worth while. I was nervous. But he was friendly and I had an immediate liking towards him as if I was Jordan Nip made my experience at Pacific Honda worth while. I was nervous. But he was friendly and I had an immediate liking towards him as if I was chatting with my daughter's friends. All through the test drive, negotiating a fair price and the finance paperwork, Jordan was honest, patient and courteous. After giving me the keys he took the time to show me all the features and little gadgets the vehicle had to offer. Jordan addressed all my questions and concerns in a timely manner (via text) even after I drove off the lot. Excellent customer service, thank you. Jordan deserves the Salesperson of the Year award! More
by MP
Employees Worked With
June 19, 2017
Amazing first car buying experience I went in not really know what car I wanted. Wes was extremely knowledgeable about the cars I asked about and took me on a test drive with each one to I went in not really know what car I wanted. Wes was extremely knowledgeable about the cars I asked about and took me on a test drive with each one to get a feel for them. He was patient when I was juggling between two cars and eventually helped me decide the right car for me. More
by Anotherbuyer
Employees Worked With
Wes Katekaru
June 18, 2017
Purchasing my brand New 2017 Honda Fit I had an amazing experience purchasing the perfect car (Fit) for me, a Honda Fit. Wes Katekaru was my dealer and had such a humble yet knowledgeable a I had an amazing experience purchasing the perfect car (Fit) for me, a Honda Fit. Wes Katekaru was my dealer and had such a humble yet knowledgeable approach in helping me find my perfect car. I would highly suggest visiting Pacific Honda to anyone who is in process of searching for a car that best suits them. More
by Nivabey
Employees Worked With
Wes Katekaru
June 02, 2017
Exceptional Customer Service My lease was up and I planned to lease another Honda Civic because I was so pleased with the service I received the first time I leased the car from P My lease was up and I planned to lease another Honda Civic because I was so pleased with the service I received the first time I leased the car from Pacific Honda. I was not disappointed--everything went smoothly and efficiently. As I took the new Honda Civic for a test drive, Eric the sales associate, thoroughly explained the upgrades of the new 2017 Honda Civic in laymen's terms. The paperwork took no longer than 30 minutes and everyone from the manager to the finance manager answered all my questions and were very mindful of my budget. At the end of the transaction, Eric provided a very thorough one-on-one overview/tutorial of the computerized features of the Honda before I drove it off the dealership. It can be a very intimidating experience for a woman to walk into a car dealership alone but everyone at Pacific Honda made me feel comfortable and safe. Customer service continues to be excellent. The last 3 years of my lease with Pacific Honda were pleasant ones as the service department was knowledgeable, efficient and responsive. I am looking forward to another 3 years of doing business with them. More
by Happy Honda Customer
Employees Worked With
Ed, Eric, Doug, Alex
February 17, 2017
Carelessness on Paper work From early on of the transaction, they weren't sure what paperwork they needed and kept asking more in the middle of the process. When they proceed, t From early on of the transaction, they weren't sure what paperwork they needed and kept asking more in the middle of the process. When they proceed, they misspelled the NAME and tried playing blame game. More
by Cris
Employees Worked With
Lilani, Ian, John
September 22, 2016
DISHONEST PAY CLOSE ATTENTION TO THE PAPERWORK!!! long story short, made a deal with Bill Tang,,, when came to the paperwork was not what we agreed on,,, then h PAY CLOSE ATTENTION TO THE PAPERWORK!!! long story short, made a deal with Bill Tang,,, when came to the paperwork was not what we agreed on,,, then he blames the finance manager Doug Oda, then it turns into a he said she said game, and they also tryd to convince me that the paperwork was correct. i should have left after that train of lies but my ignorance got the best of me. An expensive lesson learned, wouldn't want anyone else to go thru that. Take notice of thier reviews, and compared to other Hawaii honda dealers, they have a history of negativity.. More
by hi159730
Employees Worked With
bill tang doug oda
July 21, 2016
COMMENDATION FOR MIKE IGARASHI-SERVICE ADVISOR I would highly recommend him. He is honest and highly professional. He will tell you if there is a better or cheaper way and no way would he overch I would highly recommend him. He is honest and highly professional. He will tell you if there is a better or cheaper way and no way would he overcharge you. And he will always call you back if you leave a message. More
by Honda customer
Employees Worked With
Mike Igarashi, Elliott Tam(Service Manager)
November 07, 2015
"Money-grubbing and Tricky Agreements" Beware of the Agreements that you going to sign. Contracts are serious business – and should never be entered without a great deal of consideration. T Beware of the Agreements that you going to sign. Contracts are serious business – and should never be entered without a great deal of consideration. Take the time to read, understand, and approve a contract before signing. You should ask the dealer too. Because some of their ACCESSORIES are "NON-CANCELLABLE". once you overlooked this crap your really got sucked in by that offer. More
by eddiewillgo
Employees Worked With
finance manager
