Pacific Honda

Amazing first car buying experience I went in not really know what car I wanted. Wes was extremely knowledgeable about the cars I asked about and took me on a test drive with each one to I went in not really know what car I wanted. Wes was extremely knowledgeable about the cars I asked about and took me on a test drive with each one to get a feel for them. He was patient when I was juggling between two cars and eventually helped me decide the right car for me. More

Purchasing my brand New 2017 Honda Fit I had an amazing experience purchasing the perfect car (Fit) for me, a Honda Fit. Wes Katekaru was my dealer and had such a humble yet knowledgeable a I had an amazing experience purchasing the perfect car (Fit) for me, a Honda Fit. Wes Katekaru was my dealer and had such a humble yet knowledgeable approach in helping me find my perfect car. I would highly suggest visiting Pacific Honda to anyone who is in process of searching for a car that best suits them. More

Exceptional Customer Service My lease was up and I planned to lease another Honda Civic because I was so pleased with the service I received the first time I leased the car from P My lease was up and I planned to lease another Honda Civic because I was so pleased with the service I received the first time I leased the car from Pacific Honda. I was not disappointed--everything went smoothly and efficiently. As I took the new Honda Civic for a test drive, Eric the sales associate, thoroughly explained the upgrades of the new 2017 Honda Civic in laymen's terms. The paperwork took no longer than 30 minutes and everyone from the manager to the finance manager answered all my questions and were very mindful of my budget. At the end of the transaction, Eric provided a very thorough one-on-one overview/tutorial of the computerized features of the Honda before I drove it off the dealership. It can be a very intimidating experience for a woman to walk into a car dealership alone but everyone at Pacific Honda made me feel comfortable and safe. Customer service continues to be excellent. The last 3 years of my lease with Pacific Honda were pleasant ones as the service department was knowledgeable, efficient and responsive. I am looking forward to another 3 years of doing business with them. More

Carelessness on Paper work From early on of the transaction, they weren't sure what paperwork they needed and kept asking more in the middle of the process. When they proceed, t From early on of the transaction, they weren't sure what paperwork they needed and kept asking more in the middle of the process. When they proceed, they misspelled the NAME and tried playing blame game. More

DISHONEST PAY CLOSE ATTENTION TO THE PAPERWORK!!! long story short, made a deal with Bill Tang,,, when came to the paperwork was not what we agreed on,,, then h PAY CLOSE ATTENTION TO THE PAPERWORK!!! long story short, made a deal with Bill Tang,,, when came to the paperwork was not what we agreed on,,, then he blames the finance manager Doug Oda, then it turns into a he said she said game, and they also tryd to convince me that the paperwork was correct. i should have left after that train of lies but my ignorance got the best of me. An expensive lesson learned, wouldn't want anyone else to go thru that. Take notice of thier reviews, and compared to other Hawaii honda dealers, they have a history of negativity.. More

COMMENDATION FOR MIKE IGARASHI-SERVICE ADVISOR I would highly recommend him. He is honest and highly professional. He will tell you if there is a better or cheaper way and no way would he overch I would highly recommend him. He is honest and highly professional. He will tell you if there is a better or cheaper way and no way would he overcharge you. And he will always call you back if you leave a message. More

"Money-grubbing and Tricky Agreements" Beware of the Agreements that you going to sign. Contracts are serious business – and should never be entered without a great deal of consideration. T Beware of the Agreements that you going to sign. Contracts are serious business – and should never be entered without a great deal of consideration. Take the time to read, understand, and approve a contract before signing. You should ask the dealer too. Because some of their ACCESSORIES are "NON-CANCELLABLE". once you overlooked this crap your really got sucked in by that offer. More

Helfpful, speedy service!! Leeann was so helpful every time I called her!! Arrangements were made and things clicked right as scheduled. it was so easy to do business with this Leeann was so helpful every time I called her!! Arrangements were made and things clicked right as scheduled. it was so easy to do business with this dealer!! I love returning to them. More

So Greedy, Go Elsewhere I was in the market for a new vehicle and made a reasonable offer (MSRP out the door). Not only did they scoff at the offer and make me increase my of I was in the market for a new vehicle and made a reasonable offer (MSRP out the door). Not only did they scoff at the offer and make me increase my offer $500, they wouldn't even counter offer because they are super greedy. If your stock is limited and you can't do that price, call me back and re-engage/follow up when inventory comes back. I believe their exact words were "there's nothing wrong with profit." No, there isn't anything wrong with a dealer making a reasonable amount that is mutually beneficial for buyer and seller, but thousands over MSRP? That's just unconscionable. Service department is no better. On multiple occasions, I identified the same issue that is covered under warranty. Both times they denied anything was wrong so I took it to another dealer who immediately agreed with the issue and fixed it under warranty. Despite the fancy, expensive showroom the way Pacific Honda treats their customers is shameless money-grubbing. Take your business elsewhere for real customer service. Pacific Honda is only out to soak you and line their pockets. More

This place ripped off my daughter. My daughter is stationed in Hawaii, she took her car there to have it serviced, oil change, tire rotation and have her brakes checked. She bought the My daughter is stationed in Hawaii, she took her car there to have it serviced, oil change, tire rotation and have her brakes checked. She bought the car new. It has about 60000 miles on it, she was told her brakes looked new. Charged her 200.00. Two days later her front brakes started making a grinding noise. She had to have it towed back to the dealership where she was told a rock got in between the brake pads and rotor. They charged her 350.00 to replace pads and turned the rotors. That's 550.00 she had to pay. I feel they took advantage of her because she's a woman. I wish the Honda corporation would investigate this dealership. It's not right what they did, they should be responsible for what happened after they serviced the car. More