Pacific Honda

I had a good experience coming into this dealership, Bryan was the salesperson. He was very helpful, and really showed the cars to us so we knew what we were getting. He worked with us to get the car I Bryan was the salesperson. He was very helpful, and really showed the cars to us so we knew what we were getting. He worked with us to get the car I wanted. More

Pacific Honda was a great experience in purchasing my new Honda CRV for my family. Brian was an awesome sales consultant that made the final decision on purchasing the vehicle much easier. Honda CRV for my family. Brian was an awesome sales consultant that made the final decision on purchasing the vehicle much easier. More

Was inquiring about trading in our HRV for an Odyssey as our family is growing. Brian helped us through the process and got us to a price we were all happy with. Couldn't be happier! our family is growing. Brian helped us through the process and got us to a price we were all happy with. Couldn't be happier! More

Brian was awesome. This is my second car that I bought and I always leave happy. This is my second car that I bought and I always leave happy. More

I had an outstanding experience with Honda Pacific, and especially with my salesman, Brian McKibben. From the moment I walked in, Brian was professional, knowledgeable, patient, and genuinely focused on especially with my salesman, Brian McKibben. From the moment I walked in, Brian was professional, knowledgeable, patient, and genuinely focused on helping me find the right vehicle. I never felt pressured or rushed into making a decision. He took the time to answer all of my questions, explain everything clearly, and make sure I understood every part of the deal. I ended up getting a 2026 Honda Accord Sport-L Hybrid, and I couldn’t be happier with the vehicle or the experience. Brian worked hard to get me a deal I was comfortable with and made the entire process much easier than I expected. Moving to Oahu and getting settled at my new duty station came with plenty of moving parts, so having a salesman who was straightforward, responsive, and willing to work with me made a huge difference. Brian is exactly the kind of salesman you hope to work with. No games, no unnecessary pressure, and no feeling like you’re just another customer. He genuinely cares about his customers and takes pride in doing things the right way. I would highly recommend Brian McKibben and Honda Pacific to anyone on Oahu looking for a new vehicle. If you’re in the market for a Honda, I would absolutely ask for Brian. He earned my business and my recommendation. More

This review is for a disappointing experience at Pacific Honda on 29 – 30 April 2026, which highlights the use of high-pressure financial tactics and providing off the record diagnostics. **Please note t Honda on 29 – 30 April 2026, which highlights the use of high-pressure financial tactics and providing off the record diagnostics. **Please note that this involves the extended warranty on A/C compressor shaft seal for Honda CRV models 2017-2022 (23-40, dated 19 May 2023). On 25 April 2026, I made an appointment for an A/C diagnostic over the phone, for which I was quoted approximately $200 for the service. When I arrived for my appointment on 29 April 2026, the service agent said the diagnostic would be $600, to which I immediately said no. In the same conversation, the service agent suggested that I take care of my expired safety check there, to which I agree. So, I sat down in the waiting room, while they got that done. Approximately 1.5 hours into my wait, the service agent lets me know that there were two issues with my A/C, (providing me a DIAGNOSTIC OF THE A/C ISSUE — 1) leak in the compressor shaft seal and 2) leak in the hose. He mentioned that the leak in the compressor shaft seal would not be covered by an extended warranty (23-40, dated 19 May 2023), which I inquired about earlier, because of the leak in the hose. I acknowledged this and continued to wait for the safety check to be completed. Approximately 30 minutes later, the service agent returns to let me know that NOW the extended warranty WOULD cover the leak in the compressor shaft seal DESPITE the leak in the hose. I would just have to pay for the hose repair ($700). It seemed odd that 30 minutes would make such a difference, but I agree, rationalizing that in the long run, this may be the better option, financially. A Honda driver took me home after four hours in the waiting room. At approximately 3pm, the service agent called to let me know that the compressor would need two new parts (clutch and coil) at an additional $500, to which he fumbled giving me an approximate total cost for repairs. I did not immediately agree because at this point, I have concerns about the integrity of the whole situation, aside from the financial. Given the circumstances of the repair, the A/C compressor being out of the vehicle, I agree with the fix of the two additional compressor parts. On 30 April (8:44 am), I received a text message from the service agent indicating that I would need an entirely new compressor, to which I immediately said no. The premise of an A/C fix at Honda was that the extended warranty would pay for the bulk of the repairs and with needing a new compressor, I would now have to pay for the entire A/C repair. A proper diagnostic could have caught all of these issues, and I would have gotten them addressed somewhere more suitable for my income. The above is what I wrote in an email to Mike Igarashi (Service Manager) at 12:00pm on 30 April, after multiple messages went unanswered by the service agent. After speaking with Mr. Igarashi, I agreed to have the compressor replaced, though all labor costs would be covered and some parts would be discounted. In the end, my vehicles issue was a complete failure of the A/C system, which again, a proper diagnostic could have caught from the beginning. No, I did not have a working A/C when I left Pacific Honda. **After hours of research regarding the A/C shaft seal (extended warranty 23-40, dated 19 May 2023), it is unlikely that Honda will honor this extended warranty, as multiple issues with the A/C system develop due to the type of refrigerant used in models 2017-2022. But I’ll leave that up to you (whoever is reading this) to decide if this is true. I would also like to add that this is a very common issue. It makes me wonder if that is the reason I was given an off the record diagnostic. More

AWESOME car buying experience! Stanley was very helpful and knowledgeable! He was quick to respond to texts. Made us feel comfortable from the start. 10/10 for Stanley Stanley was very helpful and knowledgeable! He was quick to respond to texts. Made us feel comfortable from the start. 10/10 for Stanley More

Service Advisor Rayne Asato was extremely helpful from beginning to end for my multi-point inspection appointment. He and everyone at Pacific Honda provided excellent service. beginning to end for my multi-point inspection appointment. He and everyone at Pacific Honda provided excellent service. More

Quick and easy to work with. Courteous service - attentive to my needs. It would be better if the dealer had more inventory to choose from Courteous service - attentive to my needs. It would be better if the dealer had more inventory to choose from More

Pacific Honda service department provided an excellent job servicing my Honda. Service advisor Evan Takeuchi provided excellent customer service. job servicing my Honda. Service advisor Evan Takeuchi provided excellent customer service. More