Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 223 reviews
July 30, 2021
At Pacific Honda "Service", it felt like they take At Pacific Honda "Service", it felt like they take delight in frustrating customers with policies and semantics!! Or in this case, a "misunderstan At Pacific Honda "Service", it felt like they take delight in frustrating customers with policies and semantics!! Or in this case, a "misunderstanding!" On 7/1/2021, the Engine Light came on after getting serviced for a fuel pump recall. I called Honda "Service" to make another appointment, and they said the 19th. Really? Advisor mentions I could do a "walk-up." She explains "but they cannot work on my vehicle until everyone's car with an appointment is finished first." Thats understandable so I said I’ll be dropping it off the next day. She said come around 10 am. I explained that if I dropped it off early, I could just walk home (2 miles) while it’s still cool. She said OK…… AND NOTHING ELSE!! Next morning, I was first in line to drop off my vehicle and SURPRISE, they won't check me in. Agent explains to be "fair" I'll needed to WAIT until everyone for that day is checked in. "FAIR?" I said I’m just dropping it off and they can just work on it if/when time allows! "NO," the Advisor eventually came out and explains she made a mistake and what she meant to say was, not only won’t they work on it until the others with appointments are addressed, but they won’t even check me in!!?? These kinds of "misunderstandings" are so easily avoidable with an ounce of communication!! I argued with the Agents for about 10 minutes about their practice and lack of communication, then when the time came, it took all of two minutes to sign me in!! I think people are basically nice as they appeared, but it also seems this Pacific Honda "Service" takes delight in watching you get frustrated and will argue with you just to make they're point!! I love my Honda, but I dread the idea of going to Pacific Honda which happens to be closest to my home!!! I got my truck back 18 days later, thank goodness! More
by Arnold
Employees Worked With
Advisor LeeAnn
March 25, 2021
Eric was so helpful and kind. Amazing service! He was able to give great detail on the cars and the policy! Great costumer service! We appreciated all the time and attention to detail Eric showed us whil able to give great detail on the cars and the policy! Great costumer service! We appreciated all the time and attention to detail Eric showed us while buying my first brand new car. He was even nice enough to come and pick me up when my ride fell through. More
by LRFitz17
Employees Worked With
March 01, 2021
Eric was incredible! He was super patient and truly wanted me to find a car that works for me and my budget. Would highly recommend!! wanted me to find a car that works for me and my budget. Would highly recommend!! More
by LizL22
Employees Worked With
February 26, 2021
This is hands down the best dealership I have every been too! I have never had such an amazing car buying experience! Eric helped us out and was such a happy relatable guy! He never pushed us on anything no too! I have never had such an amazing car buying experience! Eric helped us out and was such a happy relatable guy! He never pushed us on anything not even to trade our other vehicle in. If you need a vehicle I highly recommend Pacific Honda in Honolulu and if Eric is there use him! You will not be disappointed! Even Doug in the finance department was awesome! More
by dawniel1993
February 09, 2021
Eric was (and is) always quick to reply to my texts/phone calls or emails. He was supportive throughout the entire buying process and being that I was purchasing from a neighboring island, it was not only co calls or emails. He was supportive throughout the entire buying process and being that I was purchasing from a neighboring island, it was not only comforting and reassuring that he knew what he was doing and was able to assist me, he went above and beyond (working on his days off to reply to me) and even after they sale and delivery of my Pilot he’s still helping me to make sure I have all the necessary paperwork for my DMV over here on the Big Island. If you’re looking for someone who knows what they’re doing and will go above and beyond to deliver the best customer service you’ll ever have from a sales person at a dealer ~ he’s the guy! Thanks Eric!!! You’re so appreciated! Even after I have my Pilot, you’re still assisting! I am truly thankful for the ease of buying my new Pilot! I love the car and the purchasing process was so smooth and easy. More
by Marianne
Employees Worked With
January 08, 2021
Eric was extremely helpful in securing us a good deal on our new minivan. He was honest and straightforward without any undue negotiating games (which we’ve encountered at other dealerships in the past). Th our new minivan. He was honest and straightforward without any undue negotiating games (which we’ve encountered at other dealerships in the past). Thank you for making it so easy! We will be back! More
by mike.pfaefflin
January 02, 2021
Purchased 2021 Honda Odyssey. The process started online, then via phone, total visits to the dealer 2, first to checkout the van in person and second to go over the final numbers and make the purcha online, then via phone, total visits to the dealer 2, first to checkout the van in person and second to go over the final numbers and make the purchase. I would say total time between my visits less a three hours, which I made this my objective, if you are serious about purchasing a vehicle I recommend doing your own research/homework online before you contact the dealer and start the purchase, knowing what you are looking for and your target price helps both the sales person and saves you time at the dealer. Mr. Hai Nguyen my sales rep, very knowledgeable, friendly and will work diligently to meet your request. I bypassed the drive option due to my level of confidence with the product and being a three time odyssey owner, that didn’t stop Mr. Nguyen from going above and beyond to ensure the vehicle was ready for viewing, going over the key features, system set up and answer all your questions in detail. Alex Shu, Finance Rep. makes you feel at home, knowledge and friendly works with you to meet your needs and explain every signature, initial in detail. Bottom line at Honda Pacific they met my needs and wants, got the best deal out of my purchase to include both maintenance and service planes they beat the competition in service and pricing. I’m very satisfied with the service provided. Best in the business! More
by Odyssey Fan
December 24, 2020
Thank you Jordan and Doug, great service from both reps. Easiest and stress free purchase I've made from a dealership specially during the pandemic. Easiest and stress free purchase I've made from a dealership specially during the pandemic. More
by Samuel Nam
December 23, 2020
Jordan was very friendly, he was very easy to talk to and made me comfortable. He answered any questions I had with patience and care. Very helpful!! Thank you so much for helping me get me my new car!! made me comfortable. He answered any questions I had with patience and care. Very helpful!! Thank you so much for helping me get me my new car!! More
by Cici808
Employees Worked With
