Pacific Honda

Amazing The dealership was awesome I was helped right away and walked threw the entire process step by step and Richard was friendly and personable. I will be The dealership was awesome I was helped right away and walked threw the entire process step by step and Richard was friendly and personable. I will be back when it is time to get another car More

MILITARY SCAM!!!! STAY AWAY Bought my 2013 Honda Accord here in mid June 2015. The clutch and transmission completely went out one month later. My vehicle was still under warrant Bought my 2013 Honda Accord here in mid June 2015. The clutch and transmission completely went out one month later. My vehicle was still under warranty and I had purchase an additional Honda care and still nobody would cover it because it looks like it was damaged from someone misusing it. My husband and I are very careful with our vehicles and make sure to drive them properly. We've been driving manuals our whole lives and are very familiar how to drive them properly. I am now responsible for replacing my whole transmission and clutch and I only drove it for four weeks. It was obviously damaged before I purchased it but now I am responsible for the $9,000 it will cost to replace it. I called Pacific Honda to see if they would help me out with the repairs since they sold it to me in that condition but they refuse to take any responsibility at all. They got their money so they don't care what condition the vehicle is in as long as it's fixed enough for you to drive it off the lot. I'm in the military and they knew I was scheduled for PCS orders. I was supposed to be driving across country in less than a month and my vehicle sat three while I was waiting for an answer from Pacific Honda. They ended offering to fix my vehicle at a discounted rate of 6,000 and they needed the payment up front before they would even order the parts. They already had my vehicle torn apart in their garage so they would have made me pay a huge fee before they would let me pick it up anyway. I decided to take out a loan and take them the money so I would be able to take the car across country when I moved. With all the money I spent on towing fees, rental cars, and all the repairs, I may as well bought a new car. To this day I'm still having issues pop up that should have been taken care of before I bought it. This company covers up problems like a band-aid and never actually fix the problems. Take your money and go somewhere else that's trustworthy. These people scam military and take advantage. More

Came back for Honda #2! Bought a Civic in 1996, it lasted 16 years....came back to get a car for my mom, Scott was VERY pleasant, knowledgable and VERY patient with her! HAP Bought a Civic in 1996, it lasted 16 years....came back to get a car for my mom, Scott was VERY pleasant, knowledgable and VERY patient with her! HAPPY Honda owner #2, I can see it in her eyes!! More

Richard Inzunza - Give that guy a BIG RAISE!!!!! I rarely go online to do a review but the service that my daughter and I got from Richard Inzunza was AWESOME! We were shopping for her first car an I rarely go online to do a review but the service that my daughter and I got from Richard Inzunza was AWESOME! We were shopping for her first car and Richard really took the time to explain the features and benefits of each car to my daughter (17 yrs old) so we could make a fully informed decision. He went above and beyond with his kind, personal approach, he was very patient, he answered all her questions in a thoughtful, understandable manner and above all, he exceeded our expectations with his AMAZING customer service. We walked out of Pacific Honda with our brand new car and a WONDERFUL experience. We would recommend Richard Inzunza to all Bella's friends who are in the market for a new or used car. Keep up the GREAT work Richard...you make car buying easy, pleasant and all within our budget. GIVE THIS GUY A BIG RAISE!!!! With much gratitude, Bella and Donna : ) More

All around great experience ! I had a fantastic experience at Pacific Honda, all of their employees were kind and helpful. I dealt with Scott who got the perfect car for me, he was I had a fantastic experience at Pacific Honda, all of their employees were kind and helpful. I dealt with Scott who got the perfect car for me, he was easy to talk to about my needs and professional ! Couldn't have asked for better service, I'd recommend to anyone in need of a new car! Thank you! More

Easy car purchase` Scott was great from beginning to end. I never felt any pressure and I got a great deal on my new CR-V EX-L. Everyone I had contact with was great. Scott was great from beginning to end. I never felt any pressure and I got a great deal on my new CR-V EX-L. Everyone I had contact with was great. More

1st time car buyer I am 20 I've currently had a lose senior 2 years, driving a Honda Accord model 1999 and it broke down. I was able to visit pacific Honda and be guided I am 20 I've currently had a lose senior 2 years, driving a Honda Accord model 1999 and it broke down. I was able to visit pacific Honda and be guided through the process of buying a car easily. Jojie and Robby helped us, both had great personalities and excellent with explaining every detail in buying the car what it came with as well as how to use features on it. Really great experience and I will recommend friends & family. Thank you all who helped at pacific Honda More

Great experience from start to finish. I leased a car from here and had an incredible experience and I decided to post about it. Normally people like to write about their bad experiences an I leased a car from here and had an incredible experience and I decided to post about it. Normally people like to write about their bad experiences and honestly I am here to do the exact opposite. My experience was just amazing and never thought that the buying process could be so easy and smooth. Sunroad Automotive has great values and I can tell you that Erik Nelson who is the General Manager made sure that my buying experience went smoothly and without a hitch. It's not just the price I was after when I went in, it was to see if I could get the experience that only a few token dealerships can offer and that is friendliness, accuracy, caring about my wants and need and allowing me to pick out a vehicle that suited my taste and my budget. Happy to say that my needs were not just met but exceeded which to me was a surprise due to past experiences at other dealerships, I thought this was just going to be a bit of a hassle and slow process but indeed it was just the opposite. Leasing and or buying a new car is not what many people look forward to and I know I sure did not first going in, but after my time spent and experience I had with Pacific Honda I am going to tell my friends and family that when they are ready to purchase a new or used vehicle that they should only go to one place to get their vehicle. Pacific Honda has been around for many years in Kearny Mesa and I am so glad that I decided to make the stop to look at cars and this visit has left an a good impression that will last a life time. Yes, I sound pretty excited about my buying experience at a dealership but that's because I am!! Thank you Pacific Honda for the making my experience a great one. Just wanted to add that you guys exemplify professionalism in every sense of the word. ~ DC More

They don't work on issues if your car is under warranty! Vehicles under warranty are not money spinners for them. I have been to them twice for a transmission and brake problem and their mechanic cannot seem Vehicles under warranty are not money spinners for them. I have been to them twice for a transmission and brake problem and their mechanic cannot seem to reproduce the problem. It is so easy to reproduce - I can even show it to the mechanic but they dont make that happen. I bet they are waiting for the warranty to end so that they can charge for it as now if they fix - they dont make money of me. Avoid this fraud place. Contacting the manufacturer directly! More

Sales is a joke! Service is even a bigger joke! "SAM" is a violent individual that will threaten, harass you until he gets what he wants. Agrees and has you sign papers for what you tell him you c "SAM" is a violent individual that will threaten, harass you until he gets what he wants. Agrees and has you sign papers for what you tell him you can do and lets you drive the car around for a few weeks and drops the ball on you and needs more money down or is going to have the car repo'd. He says he tries to help people, well guess what your job is??? You sell cars and if you don't like it find another occupation. When Sam told me that he wished I had bought a car from another dealership because I was a problem TRUST ME I WISH I DID!!!! Service dept. allowed "Sam" to sell a car that had none of the recalls taken care of and after owning the car for 38 days the recalled part (altinator) failed and now at 2100 miles of owning the car is requiring an oil change (Oil Change Due Message is on) DOES THE SERVICE DEPARTMENT DO ANYTHING??? WOW! All the General Manager wants to do is "handle things internally" Thank goodness for Poway Jeep, they handled my recalls within 24 hours and I was back in my car. Honda offered help, but seriously do they really think I want them taking my car, the one Sam threatened to repo multiple times, even after getting funded from the bank! I wish I could give this place -1 star! More